Neon Signs Of Service: Getting To The Heart Of The Matter In Customer Service PDF Download
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Author: Stiel
Publisher:
ISBN: 9780070530461
Category :
Languages : en
Pages :
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Book Description
Author: Stiel
Publisher:
ISBN: 9780070530461
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Marilyn SUTTLE
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814414419
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Author:
Publisher: James and Brookfield Publish
ISBN: 9780971285101
Category : Stress management
Languages : en
Pages : 260
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Book Description
Author: Holly Stiel
Publisher:
ISBN: 9780971537002
Category : Customer relations
Languages : en
Pages : 153
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Book Description
Author: B. S. Kesavan
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1212
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Book Description
Author: B. S. Kesavan
Publisher:
ISBN:
Category : India
Languages : en
Pages : 324
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Book Description
Author: American Library Association. Junior Members Round Table
Publisher:
ISBN:
Category : Library science
Languages : en
Pages : 206
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Book Description
Author: Robert Solomon
Publisher: John Wiley & Sons
ISBN: 111922828X
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author: Len Davidson
Publisher: Schiffer Reference Book
ISBN: 9780764308574
Category : Business & Economics
Languages : en
Pages : 190
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Book Description
Neon signs turned North America's roadside into a luminous wonderland in the mid-20th century. These unforgettable depictions of exploding bowling pins, crashing cars, baton twirling majorettes, and lassoing cowboys were the fodder for legend and lore. Neon designer Len Davidson has captured their magic with over 350 photos of superb vintage signs. In the text, voices of neon sign makers, shopkeepers, photographers, and preservationists record their legends in words, while a definitive photo archive gives architects and sign artisans an invaluable resource. This volume is a treasure for all who have been captured by the spell of vintage neon.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
