The ASQ Certified Manager of Quality/Organizational Excellence Handbook PDF Download
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Author: Sandra L Furterer
Publisher: Quality Press
ISBN: 1951058070
Category : Business & Economics
Languages : en
Pages : 555
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Book Description
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Author: Sandra L Furterer
Publisher: Quality Press
ISBN: 1951058070
Category : Business & Economics
Languages : en
Pages : 555
Get Book Here
Book Description
This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Author: Florence Gillet-Goinard
Publisher: Editions Eyrolles
ISBN: 2212023065
Category : Business & Economics
Languages : fr
Pages : 512
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Book Description
Concevoir et mettre en oeuvre une démarche qualité durable En tant que responsable qualité, vous devez concilier productivité, qualité et maîtrise des coûts avec une bonne ambiance de travail. Pour vous aider à mener à bien cette mission et avoir des clients satisfaits et fidèles, Le grand livre du Responsable Qualité va devenir votre livre de chevet ! Dans cet ouvrage complet et exhaustif les deux auteurs, forts de leur expérience pratique et théorique de la qualité, vous donnent les connaissances nécessaires pour améliorer et mettre à jour vos compétences. Les fondamentaux de la qualité : son histoire, sa mission et toutes les étapes d'une démarche qualité réussie. Plus de 60 outils et bonnes pratiques présentés et commentés : PDCA, résolution de problème, approche processus, certification ISO 9001, maîtrise de la qualité en production... Les clés pour prendre en mains votre poste et s'imposer dans l'entreprise. Des conseils pratiques pour savoir comment gérer votre équipe qualité au quotidien.
Author: Claude Y. Bernard
Publisher: FeniXX
ISBN: 2402132957
Category : Business & Economics
Languages : fr
Pages : 290
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Book Description
La qualité totale est la méthode de management des entreprises modernes, elle a pour objectif le progrès permanent et la satisfaction des clients. Elle s'appuie sur une organisation par processus orientés client dans laquelle les dirigeants exercent un véritable leadership. Elle accroît les performances des individus et de l'entreprise, et, exigeante, demande une cohérence globale respectée. « Copyright Electre »
Author:
Publisher: Odile Jacob
ISBN: 2738184766
Category :
Languages : en
Pages : 385
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Book Description
Author: Jean-Marie Gogue
Publisher: Editions L'Harmattan
ISBN: 2296151388
Category : Business & Economics
Languages : fr
Pages : 195
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Book Description
Le management de la qualité est apparu aux Etats-Unis en 1930 et a été introduit au Japon en 1950. Si les dirigeants américains ont interprété le concept de façon lourde et procédurière, les Japonais en ont fait un outil au service de leur politique d'expansion économique. La France a suivi une voie médiane. Une démarche qualité bien comprise permet de résoudre beaucoup de problèmes relationnels dans le travail, donne de meilleurs produits en réduisant les prix de revient, et augmente les parts de marché. Cette démarche favorise aussi les actionnaires, car elle fait fructifier leur capital.
Author: Michel Jaccard
Publisher: CRC Press
ISBN: 146657299X
Category : Business & Economics
Languages : en
Pages : 449
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Book Description
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application – with particular attention to the ISO standards – but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.
Author: Donna C. S. Summers
Publisher: Pearson Educación
ISBN: 9789702608134
Category : Business & Economics
Languages : en
Pages : 436
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Book Description
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Author: Luis Rocha-Lona
Publisher: CRC Press
ISBN: 1466564997
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs. Based on the authors’ decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS. The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to: Implement a strategic quality plan based on your specific needs, capabilities, cost–benefits, policies, and business strategies Select the right models, methods, and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life, this book supplies the understanding you’ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture required to become a world-class organization.
Author: James Robert Evans
Publisher: South Western Educational Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 920
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Book Description
Accompanying CD-ROM contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats.
Author: Marco Sartor
Publisher: Emerald Group Publishing
ISBN: 1787698017
Category : Business & Economics
Languages : en
Pages : 310
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Book Description
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
