Customer Service for Home Builders PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service for Home Builders PDF full book. Access full book title Customer Service for Home Builders by Carol Smith. Download full books in PDF and EPUB format.
Author: Carol Smith
Publisher:
ISBN: 9780867185621
Category : Construction industry
Languages : en
Pages : 0
Get Book Here
Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: William J. Nowell
Publisher: Builderbooks
ISBN: 9780867186437
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.
Author: Carol Smith
Publisher: Builderbooks
ISBN: 9780867186321
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.
Author: Varsha Bajaj
Publisher: Penguin
ISBN: 0399166858
Category : Juvenile Fiction
Languages : en
Pages : 34
Get Book Here
Book Description
This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.
Author: NAHB Business Management
Publisher: Builderbooks
ISBN: 9780867186161
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.
Author: Jeannie Leggett Sikora
Publisher: Builderbooks
ISBN: 9780867186796
Category : Technology & Engineering
Languages : en
Pages : 200
Get Book Here
Book Description
A concise guide to current best practices for designing, constructing, testing, and ensuring longevity for new high-performance homes, Green Building Strategies explains in plain language what's happening in the rapidly evolving field of building science. Green Building Strategies has condensed current information about green building from credible sources in a format you can easily digest. With this book you'll learn how to - Comply with new energy code requirements - Understand green building standards - Sort out product manufacturers' claims - Answer buyers' questions about high performance homes - Build high-performance energy-efficient green homes to satisfy buyers and stay ahead of your competitors Green Building Strategies takes you step-by-step from design through site development and construction, quality assurance, marketing, and customer service. It provides the information you need to systematically create green projects with a price tag both you and your buyers can accept. This comprehensive resource includes URLs for essential online green building resources, illustrations, and a glossary. "This very readable and easy-to-use guide will help builders and other industry professionals understand and apply cutting-edge building science to construct high performance homes that meet consumer demand." Donald Ferrier, CGB Ferrier Companies NAHB Green Building Advocate of the Year Energy Value Housing Award Remodeler of the Year Fort Worth, Texas
Author: Icc
Publisher: Builderbooks
ISBN: 9780867187410
Category : Building laws
Languages : en
Pages : 352
Get Book Here
Book Description
Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2015 code changes to common walls separating townhouses, remodeling of an existing basement, and more. 2015 Home Builders' Jobsite Codes also details ramps that do not serve the required egress door and common monoxide alarms. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of :* Foundations * Fire safety * Energy efficiency * Mechanical systems * Safe and healthy living environments 2015 Home Builders Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Author: Stephen Van Note
Publisher: Builderbooks
ISBN: 9780867187687
Category :
Languages : en
Pages : 372
Get Book Here
Book Description
Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2018 code changes to fire-resistant walls separating townhouses, emergency escape and rescue openings in basements, safety glazing adjacent to doors and bottom stair landings, and more. 2018 Home Builders' Jobsite Codes also updates requirements for smoke alarms and carbon monoxide alarms, and introduces helpful wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of - foundations - fire safety - energy efficiency - mechanical, plumbing and electrical systems - safe and healthy living environments 2018 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Author: Jerry Householder
Publisher: Builderbooks
ISBN: 9780867186154
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Make your construction process more efficient by developing complete and accurate estimates. This revised edition reviews types of estimates and when to use them, how to integrate estimating into other management functions, and the benefits of computer estimating. Includes house plans, work sheets, and checklists.
Author: Carol Smith
Publisher:
ISBN: 9780867185621
Category : Construction industry
Languages : en
Pages : 0
Get Book Here
Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: National Association of Home Builders
Publisher: Builderbooks
ISBN: 9780867187458
Category : Architecture
Languages : en
Pages : 68
Get Book Here
Book Description
NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs
