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Author: Gregory J. Marchand
Publisher: Createspace Independent Pub
ISBN: 9781466214422
Category : Business & Economics
Languages : en
Pages : 220
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Book Description
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Author: Gregory J. Marchand
Publisher: Createspace Independent Pub
ISBN: 9781466214422
Category : Business & Economics
Languages : en
Pages : 220
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Book Description
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Author: Richard Normann
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
Author: Donald A. Tevault
Publisher: Packt Publishing Ltd
ISBN: 1801815038
Category : Computers
Languages : en
Pages : 420
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Book Description
A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system security Key Features Maintain and troubleshoot systemd services with ease Learn to create, modify, and reload service files and use systemd utilities Use cgroups to control resource usage and enhance security Book DescriptionLinux Service Management Made Easy with systemd will provide you with an in-depth understanding of systemd, so that you can set up your servers securely and efficiently.This is a comprehensive guide for Linux administrators that will help you get the best of systemd, starting with an explanation of the fundamentals of systemd management.You’ll also learn how to edit and create your own systemd units, which will be particularly helpful if you need to create custom services or timers and add features or security to an existing service. Next, you'll find out how to analyze and fix boot-up challenges and set system parameters. An overview of cgroups that'll help you control system resource usage for both processes and users will also be covered, alongside a practical demonstration on how cgroups are structured, spotting the differences between cgroups Version 1 and 2, and how to set resource limits on both. Finally, you'll learn about the systemd way of performing time-keeping, networking, logging, and login management. You'll discover how to configure servers accurately and gather system information to analyze system security and performance. By the end of this Linux book, you’ll be able to efficiently manage all aspects of a server running the systemd init system. What you will learn Use basic systemd utilities to manage a system Create and edit your own systemd units Create services for Podman-Docker containers Enhance system security by adding security-related parameters Find important information with journald Analyze boot-up problems Configure system settings with systemd utilities Who this book is for This book is best suited for Linux administrators who want to learn more about maintaining and troubleshooting Linux servers. It will also be useful for aspiring administrators studying for a Linux certification exam, developers looking to learn how to create systemd unit files, and security administrators who want to understand the security settings that can be used in systemd units and how to control resource usage with cgroups. Before you dive into this book, you’ll need a solid working knowledge of basic Linux commands.
Author: Terry Schmidt
Publisher: John Wiley & Sons
ISBN: 047044293X
Category : Business & Economics
Languages : en
Pages : 314
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Book Description
When Fortune Magazine estimated that 70% of all strategies fail, it also noted that most of these strategies were basically sound, but could not be executed. The central premise of Strategic Project Management Made Simple is that most projects and strategies never get off the ground because of adhoc, haphazard, and obsolete methods used to turn their ideas into coherent and actionable plans. Strategic Project Management Made Simple is the first book to couple a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives. Strategic Project Management Made Simple builds a solid platform upon four critical questions that are vital for teams to intelligently answer in order to create their own strong, strategic foundation. These questions are: 1. What are we trying to accomplish and why? 2. How will we measure success? 3. What other conditions must exist? 4. How do we get there? This fresh approach begins with clearly understanding the what and why of a project - comprehending the bigger picture goals that are often given only lip service or cursory reviews. The second and third questions clarify success measures and identify the risky assumptions that can later cause pain if not spotted early. The how questions - what are the activities, budgets, and schedules - comes last in our four-question system. By contrast, most project approaches prematurely concentrate on the how without first adequately addressing the three other questions. These four questions guide readers into fleshing out a simple, yet sophisticated, mental workbench called "the Logical Framework" - a Systems Thinking paradigm that lays out one's own project strategy in an easily accessible, interactive 4x4 matrix. The inclusion of memorable features and concepts (four critical questions, LogFrame matrix, If-then thinking, and Implementation Equation) make this book unique.
Author: Gregory J. Marchand
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976348723
Category :
Languages : en
Pages : 290
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Book Description
Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.
Author: Joseph Moran
Publisher: Apress
ISBN: 1484210824
Category : Computers
Languages : en
Pages : 187
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Book Description
Managing data is an essential skill that every PC user should have. Surprisingly though, a large number of users--even highly experienced users--exhibit poor file management skills, resulting in frustration and lost data. This brief but invaluable book, File Management Made Simple can resolve this by providing you with the skills and best practices needed for creating, managing and protecting your data. Do any of the following scenarios sound familiar to you? You’ve downloaded an attachment from your e-mail, but aren’t sure where you downloaded it to. You spent an entire evening working on a document only to discover the next morning that you didn’t save it to your flash drive like you thought you had? Maybe you had a guest visiting and wanted to share with them the pictures you took of your kids recital, yet when you went to get them you were unable to recall where you stored them on your PC. Or you scanned your receipts for your expense reports on day and came back the next day and scanned some for another report only to find that the new ones numbered Scan 1, Scan 2,... still exist. Unfortunately, for a vast number of PC users, scenarios like these are all too common. These situations are not only extremely frustrating for the user, but also tend to discourage them from ever wanting to touch a PC again! Why is that? What is the common factor? It’s simple really. Each of these issues can be attributed to poor file management skills. In my experience, the people with the worst file management skills are simply the ones that lack an understanding of how to navigate the Windows operating system. However this situation can be easily rectified. And once you can successfully navigate your computer's drive and folder structure, you'll be hard pressed to misplace anything. Although this process can seem daunting to the uninitiated, this isn’t black magic. In fact, it’s actually quite simpl e. Keeping your files and folders organized on the computer is no more difficult than keeping them organized in real life. There is a place for everything and everything has its place. We will show you how to navigate Windows correctly and efficiently. Where specific types of files should be stored. We’ll also show you how best to name and manage your files; such as using descriptive folders to identify files, implementing the best naming conventions for files and directories, and how to group various types of data together; ensuring that the data you need is always readily available. Finally we’ll introduce you to some of the best options for transporting and protecting your data. We will show you the skills you need to easily manage your data, using clear and simple English, without the confusing technical jargon. All this and more can be accomplished with File Management Made Simple by your side.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Jay Winner
Publisher:
ISBN: 9780974511900
Category : Self-Help
Languages : en
Pages : 180
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Book Description
Meditations and relaxation exercises
Author: Donald Miller
Publisher: HarperCollins Leadership
ISBN: 1400203821
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Is this blue book more valuable than a business degree? Most people enter their professional careers not understanding how to grow a business. At times, this makes them feel lost, or worse, like a fraud pretending to know what they’re doing. It’s hard to be successful without a clear understanding of how business works. These 60 daily readings are crucial for any professional or business owner who wants to take their career to the next level. New York Times and Wall Street Journal bestselling author, Donald Miller knows that business is more than just a good idea made profitable – it’s a system of unspoken rules, rarely taught by MBA schools. If you are attempting to profitably grow your business or career, you need elite business knowledge—knowledge that creates tangible value. Even if you had the time, access, or money to attend a Top 20 business school, you would still be missing the practical knowledge that propels the best and brightest forward. However, there is another way to achieve this insider skill development, which can both drastically improve your career earnings and the satisfaction of achieving your goals. Donald Miller learned how to rise to the top using the principles he shares in this book. He wrote Business Made Simple to teach others what it takes to grow your career and create a company that is healthy and profitable. These short, daily entries and accompanying videos will add enormous value to your business and the organization you work for. In this sixty-day guide, readers will be introduced to the nine areas where truly successful leaders and their businesses excel: Character: What kind of person succeeds in business? Leadership: How do you unite a team around a mission? Personal Productivity: How can you get more done in less time? Messaging: Why aren’t customers paying more attention? Marketing: How do I build a sales funnel? Business Strategy: How does a business really work? Execution: How can we get things done? Sales: How do I close more sales? Management: What does a good manager do? Business Made Simple is the must-have guide for anyone who feels lost or overwhelmed by the modern business climate, even if they attended business school. Learn what the most successful business leaders have known for years through the simple but effective secrets shared in these pages. Take things further: If you want to be worth more as a business professional, read each daily entry and follow along with the free videos that will be sent to you after you buy the book.
Author: Gregory J Marchand
Publisher: Independently Published
ISBN:
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Owning or operating an automotive repair shop isn't just about fixing cars - it's about building a thriving business. The revised 3rd Edition of Service Management Made Simple is your practical guide to achieving success, packed with updated strategies and proven best practices to help you navigate every aspect of your shop. This edition goes beyond the basics, diving deep into critical areas for growth and improvement: Onboard new employees like a pro: Implement seamless onboarding processes that set your team up for success from day one. Master the art of the sale: Discover word tracks and techniques that build trust, overcome objections, and close deals confidently. Run effective shop meetings: Learn how to conduct productive meetings that inspire your team, address challenges, and drive results. Optimize your customer scheduling: Implement efficient systems to minimize wait times, maximize technician productivity, and keep customers happy. Establish bulletproof quality control: Implement robust processes that ensure every repair meets the highest standards and builds customer loyalty. Author Greg Marchand, with his 30 years of automotive experience, understands that no two shops are alike. He provides simple, actionable steps that you can adapt to your unique business, regardless of size or location. Service Management Made Simple, 3rd Edition will help you: Attract and retain top talent Boost customer satisfaction and loyalty Streamline operations for peak efficiency Increase profitability and watch your business thrive This isn't just a book, it's a roadmap to success. Stop struggling and start building the thriving automotive repair shop you've always dreamed of.
