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Author: Jeb Blount
Publisher: John Wiley & Sons
ISBN: 1118433246
Category : Business & Economics
Languages : en
Pages : 199
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Book Description
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author: Jeb Blount
Publisher: John Wiley & Sons
ISBN: 1118433246
Category : Business & Economics
Languages : en
Pages : 199
Get Book
Book Description
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author: Leil Lowndes
Publisher: McGraw Hill Professional
ISBN: 0071502378
Category : Self-Help
Languages : en
Pages : 336
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Book Description
Here, from bestselling author Leil Lowndes, is a surefire guide to love for anyone seeking romantic bliss. In How to Make Anyone Fall in Love with You readers will find 85 techniques based on scientific studies regarding the nature of love, including: Finding potential love partners Making an unforgettable first impression Dodging "love bloopers" Establishing sexual rapport By using these pragmatic, down-to-earth strategies, anyone can turn new or casual relationships into lasting ones--or make current relationships deeper.
Author: Femi Ogunjinmi
Publisher:
ISBN: 9781949563863
Category : Family & Relationships
Languages : en
Pages : 26
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Book Description
Statistics show that about nine-in-ten Americans cited love as a very important reason to get married. Whether you are single, dating or in a relationship, the thought of if someone truly loves you or you are in love comes to mind. We all want to fall in love and get married to someone who feels the same way we feel about them. However, people find it hard to say those three big words (I Love You) we want to hear. The reason for their hesitation varies. They are afraid to be perceived as moving too fast if it's a relatively new relationship, so they don't want to push you away. It could be because they don't want to come off too strong if they cannot tell that you have similar feelings. And some people hold off saying it because they feel like the other person should say it first. Regardless if they are professing their love or hiding it, this book will reveal the signs that convey someone truly loves you and if what you are feeling also is true love.Dr. Femi "Gfem" Ogunjinmi is a global relationship new rule expert, TV host of Dr. Femi Show, United Nation Representative, and author of Revelations of Relationship: What You Don't Know About Finding True Love and Sustaining Relationship. He has been a go-to expert to media outlets like USA TODAY MAGAZINE, FOX NEWS, REWIRE.Org., and STYLECASTER. He has spoken on big media platforms including The Word Network, RADIO ONE, SIRIUS XM, SPLASH FM, and TEDx. His speech on TEDx has received over 2.8 million views and growing by 100,000 views every month. Apart from keynoting and speaking at conferences across the United State and overseas, Dr. Femi also conducts his own relationship programs. His signature conference, "Revelations of Relationship Seminar" occurs every year in United State and has been conducted internationally in Nigeria. Dr. Femi is the founder of National Relationship Equity Day, an organization that has created a national awareness day celebrated June 24th of every year. National Relationship Equity Day is dedicated to eradicating gender inequity in relationship and promoting the use of gifts, values, skill sets, and interests as a way of defining roles in relationship other than gender.
Author: Mandy Len Catron
Publisher: Simon and Schuster
ISBN: 1501137468
Category : Family & Relationships
Languages : en
Pages : 211
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Book Description
“A beautifully written and well-researched cultural criticism as well as an honest memoir” (Los Angeles Review of Books) from the author of the popular New York Times essay, “To Fall in Love with Anyone, Do This,” explores the romantic myths we create and explains how they limit our ability to achieve and sustain intimacy. What really makes love last? Does love ever work the way we say it does in movies and books and Facebook posts? Or does obsessing over those love stories hurt our real-life relationships? When her parents divorced after a twenty-eight year marriage and her own ten-year relationship ended, those were the questions that Mandy Len Catron wanted to answer. In a series of candid, vulnerable, and wise essays that takes a closer look at what it means to love someone, be loved, and how we present our love to the world, “Catron melds science and emotion beautifully into a thoughtful and thought-provoking meditation” (Bookpage). She delves back to 1944, when her grandparents met in a coal mining town in Appalachia, to her own dating life as a professor in Vancouver. She uses biologists’ research into dopamine triggers to ask whether the need to love is an innate human drive. She uses literary theory to show why we prefer certain kinds of love stories. She urges us to question the unwritten scripts we follow in relationships and looks into where those scripts come from. And she tells the story of how she decided to test an experiment that she’d read about—where the goal was to create intimacy between strangers using a list of thirty-six questions—and ended up in the surreal situation of having millions of people following her brand-new relationship. “Perfect fodder for the romantic and the cynic in all of us” (Booklist), How to Fall in Love with Anyone flips the script on love. “Clear-eyed and full of heart, it is mandatory reading for anyone coping with—or curious about—the challenges of contemporary courtship” (The Toronto Star).
Author: Andrew G Marshall
Publisher: A&C Black
ISBN: 1408810980
Category : Family & Relationships
Languages : en
Pages : 304
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Book Description
How do you fall back in love? This was the underlying problem of one in four couples seeking help from relationship therapist Andrew G. Marshall. They described their problem as: 'I love you but I'm not in love with you'. Noticing how widespread the phenomenon had become, he decided to look more closely. Why were these relationships becoming defined more by companionship than by passion, and why was companionship no longer enough? From his research Andrew has devised his own unique programme. By looking at how a couple communicate, argue, share love, take responsibility, give and learn he offers in seven steps a reassuring and empowering map for how two individuals can better understand themselves, strengthen their bond and recover that lost magic.
Author: John Townsend
Publisher: Thomas Nelson
ISBN: 1418537608
Category : Religion
Languages : en
Pages : 214
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Book Description
Your personal guide to learning how to love. When you say or hear the words "I love you" it can change your life forever. Love is one of God's most important gifts to anyone, yet there are many misunderstandings about how to make love work in our families, friendships, marriages and dating relationships. In Loving People, best-selling author Dr. John Townsend shows you that love can actually be learned, and gives you the steps and tools to become skilled in love. Using his trademark stories and illustrations to flesh out the important principles, Dr. Townsend covers: receiving love connecting love healing love confronting love romantic love surrendering love Through his teaching, readers will discover - and start enjoying - the words, actions, and experiences of authentic love.
Author: Don Gabor
Publisher: Simon and Schuster
ISBN: 0671661965
Category : Communication in families
Languages : en
Pages : 196
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Book Description
Tells how to improve a friendship, patch up a lover's quarrel, develop one's child's self-esteem, and strengthen family relations.
Author: Eileen Spinelli
Publisher: Simon and Schuster
ISBN: 1665907460
Category : Juvenile Fiction
Languages : en
Pages : 17
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Book Description
An anonymous valentine changes the life of the unsociable Mr. Hatch, turning him into a laughing friend who helps and appreciates all his neighbors.
Author: Diane Adams
Publisher: Chronicle Books
ISBN: 1452143714
Category : Juvenile Fiction
Languages : en
Pages : 33
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Book Description
Perfect for any fond gift or tender moment, this story of a girl and a duckling who share a touching year together will melt hearts old and young. In this tenderly funny book, girl and duckling grow in their understanding of what it is to care for each other, discovering that love is as much about letting go as it is about holding tight. Children and parents together will adore this fond exploration of growing up while learning about the joys of love offered and love returned.
Author: Nicholas Boothman
Publisher: Workman Publishing
ISBN: 0761151621
Category : Family & Relationships
Languages : en
Pages : 337
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Book Description
The author of Make People Like You in 90 Seconds applies his innovative system of forging instant connections to the world of romance, with an updated simple program that includes self-assessment tests, practical advice, and tips on creating a personal connection with the person that completes you personally. Reprint.
