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Author: Jeb Blount
Publisher: John Wiley & Sons
ISBN: 1118433246
Category : Business & Economics
Languages : en
Pages : 199
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Book Description
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author: Jeb Blount
Publisher: John Wiley & Sons
ISBN: 1118433246
Category : Business & Economics
Languages : en
Pages : 199
Get Book Here
Book Description
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author: Eileen Spinelli
Publisher: Simon and Schuster
ISBN: 1665907460
Category : Juvenile Fiction
Languages : en
Pages : 17
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Book Description
An anonymous valentine changes the life of the unsociable Mr. Hatch, turning him into a laughing friend who helps and appreciates all his neighbors.
Author: Mo O'Hara
Publisher: Pan Macmillan
ISBN: 1509836039
Category : Juvenile Fiction
Languages : en
Pages : 40
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Book Description
A reassuring message for any child with an extended family . . . This little girl's family is huge! The only way to show how huge would be to draw a family tree. With a step-mum, a step-dad, four brothers and sisters, and a whole lot of grandparents, her family tree has a lot of branches – and a lot of people to love her. Mo O'Hara's warm and playful story will speak to any young child with an extended family. Accompanied by Ada Grey's charming illustrations, More People to Love Me is a gorgeous book which shows that families come in all shapes and sizes.
Author: Steve Farber
Publisher: McGraw Hill Professional
ISBN: 1260441237
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
From the bestselling author of The Radical Leap and Greater Than Yourself comes the first book to directly address love as a hard-core business principle that generates measurable results It’s time to toss aside the touchy-feely notions of love in business and acknowledge the real power that it holds. Love is not only appropriate in the context of business, it’s the foundation of great leadership. To put it bluntly: love is just damn good business. That’s the simple but profound truth that leadership consultant Steve Farber has discovered in his extensive work with Fortune 100 companies and other successful businesses. His game-changing approach to love as a practical business strategy will help you to: • Identify your passions—and share them with others • Create a culture of love at work—and spark innovation, productivity, and joy • Serve your customers, so they love how you treat them—and have them coming back for more • Invest time in making personal connections—that are mutually rewarding • Focus on serving the needs of others—they’re going to love it • Do what you love—and make it your business, so others love it, too The proven principles you’ll find in this book will help you lay the groundwork for a thriving, competitive enterprise. When love is part of your organization’s framework and operationalized in its culture, employees and customers feel genuinely valued. Employees who are passionate about the work that they do are more loyal, innovative, creative, and inspired, and that translates to great customer experience. They don’t serve others out of obligation, but because of a genuine desire to improve people’s lives. And when customers reciprocate by loving your products, your services, and your people, that’s when something great happens. That’s when you get loyalty. That’s when you get raving fans. It’s a refreshingly human way of doing business. In addition to Farber’s field-tested strategies, you’ll find inspiring case studies from a wide range of industries and leaders, revealing self-assessment quizzes, and practical pointers on how to build a corporate culture based on love, the ultimate competitive advantage. At the end of the day, it’s just damn good business.
Author:
Publisher: Chronicle Books
ISBN: 1452148937
Category : Family & Relationships
Languages : en
Pages : 101
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Book Description
Like an extended valentine, I Like You, I Love You is an illustrated ode to the feelings of seeking, finding, and falling in love. Knowing drawings by artist Carissa Potter pop off each page, illustrating all the moments between meeting that special someone ("I like you"), falling for them ("I like-like you"), and finding the comfort of devotion ("I love you"). Potter's unique visual voice brings humor, reality, and poignancy to this universal human narrative, ensuring that everyone who has known love will recognize themselves in her relatable artwork. Seeming to say it all with a knowing nod, this charming little love letter of a ebook is ideal for romantics who are crushing, committed, or anywhere in between.
Author: Leil Lowndes
Publisher: McGraw Hill Professional
ISBN: 0071502378
Category : Self-Help
Languages : en
Pages : 338
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Book Description
Here, from bestselling author Leil Lowndes, is a surefire guide to love for anyone seeking romantic bliss. In How to Make Anyone Fall in Love with You readers will find 85 techniques based on scientific studies regarding the nature of love, including: Finding potential love partners Making an unforgettable first impression Dodging "love bloopers" Establishing sexual rapport By using these pragmatic, down-to-earth strategies, anyone can turn new or casual relationships into lasting ones--or make current relationships deeper.
Author: Lewis Howes
Publisher: Rodale
ISBN: 1623365961
Category : Self-Help
Languages : en
Pages : 274
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Book Description
When a career-ending injury left elite athlete and professional football player Lewis Howes out of work and living on his sister’s couch, he decided he needed to make a change for the better. He started by reaching out to people he admired, searching for mentors, and applying his past coaches’ advice from sports to life off the field. Lewis did more than bounce back: He built a multimillion-dollar online business and is now a sought-after business coach, speaker, and podcast host. In The School of Greatness, Howes shares the essential tips and habits he gathered in interviewing “the greats” on his wildly popular podcast of the same name. In discussion with people like Olympic gold medalist Shawn Johnson and Pencils of Promise CEO Adam Braun, Howes figured out that greatness is unearthed and cultivated from within. The masters of greatness are not successful because they got lucky or are innately more talented, but because they applied specific habits and tools to embrace and overcome adversity in their lives. A framework for personal development, The School of Greatness gives you the tools, knowledge, and actionable resources you need to reach your potential. Howes anchors each chapter with a specific lesson he culled from his greatness “professors” and his own experiences to teach you how to create a vision, develop hustle, and use dedication, mindfulness, joy, and love to reach goals. His lessons and practical exercises prove that anyone is capable of achieving success and that we can all strive for greatness in our everyday lives.
Author: Harville Hendrix
Publisher: Macmillan
ISBN: 9780805068955
Category : Family & Relationships
Languages : en
Pages : 340
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Book Description
I know of no better guide for couples who genuinely desire a maturing relationship.M. Scott Peck, author of The Road Less Traveled A remarkable bookthe most incisive and persuasive I have ever read on the knotty problems of marriage relationships. Ann Roberts, former president, Rockefeller Family Fund
Author: Jeb Blount
Publisher: John Wiley & Sons
ISBN: 1118094018
Category : Business & Economics
Languages : en
Pages : 199
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Book Description
Discover the secrets to influencing the performance of the people you lead Managers don't get paid for what they do but rather for the performance of their people; therefore, a manager's most important job is coaching behaviors in order to improve performance. In People Follow You managers will learn five easily understood and implemented levers critical to influencing the performance of the people they lead. Ultimately, people follow people that they like, trust, and believe in. Understand how to build stronger relationships with direct and indirect reports that lead to loyalty, higher productivity, and long-term development. Relevant to middle and high level managers, People Follow You provides a foundation for managing people. Practical lessons help managers employ winning interpersonal skills to move others to take action. Learn how to leverage the basics of interpersonal relationships to inspire others to take action Get a simple and actionable formula for connecting with employees and indirect reports and gaining their buy-in through the use of personal power vs. the power of authority Discover the fundamental on-the-job coaching skills that deliver instant performance improvement Author Jeb Blount is the most downloaded sales expert in iTunes history; his Sales Gravy and Sales Guy audio programs have been downloaded more than 3 million times When all else is stripped away, people don't work for companies, paychecks, perks, or slogans, people work for you. Become a manager people will follow, and lead your team to greater achievements and measurable gains.
Author: Kate Rose
Publisher: Penguin
ISBN: 0525542736
Category : Family & Relationships
Languages : en
Pages : 242
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Book Description
Discover the three types of love--and the key to finding the one you're truly meant to be with. We love and we love again -- sometimes our hearts get broken but, somehow, we find the courage to dive back in. In this soul-searching book, relationship expert Kate Rose guides readers down the path to a deeper understanding of who they are, what they want, and finally, to the discovery of their Twin Flame. According to Rose, love is a journey of self-discovery and every relationship we have in our lives teaches us something that we need to learn about ourselves and what will make us truly happy. She introduces readers to the three types of love we will all experience: The Soulmate introduces us to the dream of love, but somehow what seemed like it would be "happily ever after" wasn't meant to last forever. We are so consumed with making The Karmic Love work that we often fail to question whether it should work. As painful as it is to accept, this love that felt so right in the beginning is actually all wrong. The Twin Flame comes into our lives and often we don't even know it's love because . . . it's too easy. This is the love who helps us to accept ourselves just as we are because this is precisely what they do. In You Only Fall in Love Three Times, Kate Rose shows us that happy endings may not happen quite the way they do in fairytales-- but they happen nonetheless.
