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Author: Nicolas Werro
Publisher:
ISBN: 9783319159713
Category :
Languages : en
Pages :
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Book Description
This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acquisition, retention and recovery of customers in online shops. The book starts with a presentation of the basic concepts, fuzzy set theory, and the combination of relational databases and fuzzy classification. In its second part, it focuses on the customer perspective, detailing the central concepts of CRM, its theoretical constructs and aspects of analytical, operational and collaborative CRM. It juxtaposes fuzzy and sharp customer classes and shows the implications for customer positioning, mass customization, personalization, customer assessment and controlling. Finally, the book presents the application and implementation of the concepts in online shops. A detailed case study presents the application and a separate chapter introduces the fuzzy Classification Query Language (fCQL) toolkit for implementing these concepts. In its appendix the book lists the fuzzy set operators and the query language's grammar.
Author: Nicolas Werro
Publisher:
ISBN: 9783319159713
Category :
Languages : en
Pages :
Get Book Here
Book Description
This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acquisition, retention and recovery of customers in online shops. The book starts with a presentation of the basic concepts, fuzzy set theory, and the combination of relational databases and fuzzy classification. In its second part, it focuses on the customer perspective, detailing the central concepts of CRM, its theoretical constructs and aspects of analytical, operational and collaborative CRM. It juxtaposes fuzzy and sharp customer classes and shows the implications for customer positioning, mass customization, personalization, customer assessment and controlling. Finally, the book presents the application and implementation of the concepts in online shops. A detailed case study presents the application and a separate chapter introduces the fuzzy Classification Query Language (fCQL) toolkit for implementing these concepts. In its appendix the book lists the fuzzy set operators and the query language's grammar.
Author: Nicolas Werro
Publisher: Springer
ISBN: 3319159704
Category : Business & Economics
Languages : en
Pages : 148
Get Book Here
Book Description
This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acquisition, retention and recovery of customers in online shops. The book starts with a presentation of the basic concepts, fuzzy set theory and the combination of relational databases and fuzzy classification. In its second part, it focuses on the customer perspective, detailing the central concepts of CRM, its theoretical constructs and aspects of analytical, operational and collaborative CRM. It juxtaposes fuzzy and sharp customer classes and shows the implications for customer positioning, mass customization, personalization, customer assessment and controlling. Finally, the book presents the application and implementation of the concepts in online shops. A detailed case study presents the application and a separate chapter introduces the fuzzy Classification Query Language (fCQL) toolkit for implementing these concepts. In its appendix the book lists the fuzzy set operators and the query language’s grammar.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Meier, Andreas
Publisher: IGI Global
ISBN: 1466600969
Category : Computers
Languages : en
Pages : 388
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Book Description
"This book explores the possibilities and advantages created by fuzzy methods through the presentation of thorough research and case studies"--Provided by publisher.
Author: Michael Kaufmann
Publisher: Springer
ISBN: 3319058614
Category : Business & Economics
Languages : en
Pages : 143
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Book Description
To enhance marketing analytics, approximate and inductive reasoning can be applied to handle uncertainty in individual marketing models. This book demonstrates the use of fuzzy logic for classification and segmentation in marketing campaigns. Based on practical experience as a data analyst and on theoretical studies as a researcher, the author explains fuzzy classification, inductive logic and the concept of likelihood and introduces a blend of Bayesian and Fuzzy Set approaches, allowing reasonings on fuzzy sets that are derived by inductive logic. By application of this theory, the book guides the reader towards a gradual segmentation of customers which can enhance return on targeted marketing campaigns. The algorithms presented can be used for visualization, selection and prediction. The book shows how fuzzy logic can complement customer analytics by introducing fuzzy target groups. This book is for researchers, analytics professionals, data miners and students interested in fuzzy classification for marketing analytics.
Author: Galindo, Jos
Publisher: IGI Global
ISBN: 159904854X
Category : Computers
Languages : en
Pages : 899
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Book Description
"This book provides comprehensive coverage and definitions of the most important issues, concepts, trends, and technologies in fuzzy topics applied to databases, discussing current investigation into uncertainty and imprecision management by means of fuzzy sets and fuzzy logic in the field of databases and data mining. It offers a guide to fuzzy information processing in databases"--Provided by publisher.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1466626755
Category : Business & Economics
Languages : en
Pages : 1880
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Book Description
In order to keep up with the constant changes in technology, business have adopted supply chain management to improve competitive strategies on a strategic and operational level. Supply Chain Management: Concepts, Methodologies, Tools, and Applications is a reference collection which highlights the major concepts and issues in the application and advancement of supply chain management. Including research from leading scholars, this resource will be useful for academics, students, and practitioners interested in the continuous study of supply chain management and its influences.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1466615990
Category : Business & Economics
Languages : en
Pages : 1426
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Book Description
The popularity of e-marketing has helped both small and large businesses to get their products and services message to an unbounded number of potential clients. Keeping in contact with your customers no longer require an extended period of time but rather mere seconds.E-Marketing: Concepts, Methodologies, Tools, and Applications presents a vital compendium of research detailing the latest case studies, architectures, frameworks, methodologies, and research on e-marketing. With contributions from authors around the world, this three-volume collection presents the most sophisticated research and developments from the field, relevant to researchers, academics, and practitioners alike. In order to stay abreast of the latest research, this book affords a vital look into electronic marketing research.
Author: Andreas Meier
Publisher: Springer
ISBN: 3030033686
Category : Business & Economics
Languages : en
Pages : 207
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Book Description
This edited book presents the state-of-the-art of applying fuzzy logic to managerial decision-making processes in areas such as fuzzy-based portfolio management, recommender systems, performance assessment and risk analysis, among others. Presenting the latest research, with a strong focus on applications and case studies, it is a valuable resource for researchers, practitioners, project leaders and managers wanting to apply or improve their fuzzy-based skills.
Author: Miroslav Hudec
Publisher: Springer
ISBN: 3319425188
Category : Computers
Languages : en
Pages : 210
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Book Description
This book is an essential contribution to the description of fuzziness in information systems. Usually users want to retrieve data or summarized information from a database and are interested in classifying it or building rule-based systems on it. But they are often not aware of the nature of this data and/or are unable to determine clear search criteria. The book examines theoretical and practical approaches to fuzziness in information systems based on statistical data related to territorial units. Chapter 1 discusses the theory of fuzzy sets and fuzzy logic to enable readers to understand the information presented in the book. Chapter 2 is devoted to flexible queries and includes issues like constructing fuzzy sets for query conditions, and aggregation operators for commutative and non-commutative conditions, while Chapter 3 focuses on linguistic summaries. Chapter 4 presents fuzzy logic control architecture adjusted specifically for the aims of business and governmental agencies, and shows fuzzy rules and procedures for solving inference tasks. Chapter 5 covers the fuzzification of classical relational databases with an emphasis on storing fuzzy data in classical relational databases in such a way that existing data and normal forms are not affected. This book also examines practical aspects of user-friendly interfaces for storing, updating, querying and summarizing. Lastly, Chapter 6 briefly discusses possible integration of fuzzy queries, summarization and inference related to crisp and fuzzy databases. The main target audience of the book is researchers and students working in the fields of data analysis, database design and business intelligence. As it does not go too deeply into the foundation and mathematical theory of fuzzy logic and relational algebra, it is also of interest to advanced professionals developing tailored applications based on fuzzy sets.
