E-government Service Maturity and Development

E-government Service Maturity and Development PDF Author: Mahmud Akhter Shareef
Publisher: IGI Global
ISBN: 9781609608484
Category : Computers
Languages : en
Pages : 0

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Book Description
"This book discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems"--Provided by publisher.

E-government Service Maturity and Development

E-government Service Maturity and Development PDF Author: Mahmud Akhter Shareef
Publisher: IGI Global
ISBN: 9781609608484
Category : Computers
Languages : en
Pages : 0

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Book Description
"This book discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems"--Provided by publisher.

International E-Government Development

International E-Government Development PDF Author: Laura Alcaide Muñoz
Publisher: Springer
ISBN: 3319632841
Category : Political Science
Languages : en
Pages : 320

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Book Description
This book provides an examination of e-Government frameworks and maturity stages in governments around the world, including an overview of the legal frameworks that have supported them. Divided into three sections, the first part of this book analyses the theoretical context of current policies, codes of best practice and their implementation. The second section presents case studies which bring key issues to the fore including open government, privacy protection, social media, democracy, systems failures, innovations in inter-organizational e-government projects, and open data systems. The authors demonstrate the importance of the successful implementation of e-Government for improving managerial efficiency, public service delivery and citizen engagement, with special attention given to developing countries. The book concludes by drawing out the lessons learned from the latest research and recommending solutions for improving the implementation of e-Government in the future, thereby helping to achieve more transparent, participative and democratic societies. This book will provide an invaluable resource for researchers, policy-makers, public managers, international organizations and technical experts.

GovTech Maturity Index

GovTech Maturity Index PDF Author: Cem Dener
Publisher: World Bank Publications
ISBN: 1464817650
Category : Business & Economics
Languages : en
Pages : 165

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Book Description
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others.

Digital Government

Digital Government PDF Author: Darrell M. West
Publisher: Princeton University Press
ISBN: 1400835763
Category : Political Science
Languages : en
Pages : 253

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Book Description
Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.

Stakeholder Adoption of E-Government Services: Driving and Resisting Factors

Stakeholder Adoption of E-Government Services: Driving and Resisting Factors PDF Author: Shareef, Mahmud Akhter
Publisher: IGI Global
ISBN: 1609606027
Category : Political Science
Languages : en
Pages : 322

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Book Description
"This book examines the stakeholders of e-government and reveals the stages of growth or service maturity levels, shedding light on the paradigms and fundamental discourses of the e-government adoption process"--Provided by publisher.

Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction

Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction PDF Author: Yannacopoulos, Denis
Publisher: IGI Global
ISBN: 146665130X
Category : Computers
Languages : en
Pages : 354

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Book Description
The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect. Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education.

Government at a Glance: Western Balkans

Government at a Glance: Western Balkans PDF Author: OECD
Publisher: OECD Publishing
ISBN: 9264701184
Category :
Languages : en
Pages : 150

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Book Description
Government at a Glance: Western Balkans presents information on public governance in the Western Balkan region – covering Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia, and compares it to OECD and OECD-EU countries.

E-government Service Maturity and Development

E-government Service Maturity and Development PDF Author:
Publisher:
ISBN:
Category : Internet in public administration
Languages : en
Pages : 248

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Book Description
"This book discusses important concepts for public administration reformation, taking into account the complex social, administrative, cultural, and legal problems of implementing modern digital systems"--Provided by publisher.

ECDG 2018 18th European Conference on Digital Government

ECDG 2018 18th European Conference on Digital Government PDF Author:
Publisher: Academic Conferences and publishing limited
ISBN: 1912764040
Category :
Languages : en
Pages :

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Book Description
The European Conference on e-Government has been running now for 18 years. This event has been held in Italy, Ireland, Belgium, UK, Slovenia, to mention a few of the countries who have hosted it. This year we are refocusing the conference to look more broadly at the area of Digital Government. The conference is generally attended by participants from more than 40 countries and attracts an interesting combination of academic scholars, public sector workers and individuals who are engaged in various aspects of Digital Government research and application.

Developments in E-government

Developments in E-government PDF Author: David Griffin
Publisher: IOS Press
ISBN: 1586037250
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
Sets out to provide a critical evaluation of developments in e-government. This book examines the emerging area of e-democracy, in which technology is being utilized to provide a digital presence for the democratic processes of government. It is a synthesis of theoretical contributions and empirical investigations.