A Vision and Implementation Strategy for Improved Customer-oriented Service Delivery PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download A Vision and Implementation Strategy for Improved Customer-oriented Service Delivery PDF full book. Access full book title A Vision and Implementation Strategy for Improved Customer-oriented Service Delivery by . Download full books in PDF and EPUB format.
Author:
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 28
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 28
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 24
Get Book Here
Book Description
Author: Robert Hinson
Publisher: CRC Press
ISBN: 0429633432
Category : Business & Economics
Languages : en
Pages : 361
Get Book Here
Book Description
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Author: F. Ray Miller
Publisher: That's Customer Focus!
ISBN: 1419686038
Category : Business & Economics
Languages : en
Pages : 201
Get Book Here
Book Description
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310455
Category : Business & Economics
Languages : en
Pages : 278
Get Book Here
Book Description
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author: Peri E. Arnold
Publisher:
ISBN:
Category : Biography & Autobiography
Languages : en
Pages : 472
Get Book Here
Book Description
Examines the political history of administrative reform undertaken by 20th-century presidents. Attempting to explain the growth of modern bureaucracy within an 18th-century framework and the expansion of presidential control over administrative powers, the author explores the relationship between administrative theory and the dilemmas posed for a developing administrative state by the separation of powers. He also looks at and compares successive cases of presidentially initiated comprehensive reform planning, in order to understand the implications for the president's institutional role. Paper edition (unseen), $25.00. Annotation copyrighted by Book News, Inc., Portland, OR
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1034
Get Book Here
Book Description
Author: Ian Linton
Publisher: Trans-Atlantic Publications
ISBN: 9780273607113
Category : Business & Economics
Languages : en
Pages : 232
Get Book Here
Book Description
A guide to implementing 25 customer-service techniques which can be adapted for any company. Coverage includes: speed of delivery; customer clubs; focus groups; customer rewards; and adding value to products. It grades techniques according to cost, resources and timescales.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264999191
Category :
Languages : en
Pages : 214
Get Book Here
Book Description
This Digital Government Review of Türkiye explores how the Government of Türkiye can use digital technology and data to help the public sector become more responsive, resilient and proactive. It evaluates the efforts made so far by Türkiye in achieving digital government maturity by looking at governance, institutional capacities, digital skills, public service design and delivery, enabling building blocks and the strategic management and use of data.
Author: Weerakkody, Vishanth
Publisher: IGI Global
ISBN: 1466617772
Category : Political Science
Languages : en
Pages : 457
Get Book Here
Book Description
Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts. Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.
