Author:
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 1032

Get Book Here

Book Description

Author:
Publisher:
ISBN: 9780872875968
Category :
Languages : en
Pages : 296

Get Book Here

Book Description

Author:
Publisher:
ISBN:
Category : Libraries
Languages : en
Pages : 438

Get Book Here

Book Description
Includes proceedings of the Illinois Library Association.

Author: Paula Castrogiovanni
Publisher:
ISBN:
Category : Children's librarians
Languages : en
Pages : 134

Get Book Here

Book Description

Author: Bohdan S. Wynar
Publisher:
ISBN: 9780872876835
Category : Language Arts & Disciplines
Languages : en
Pages : 352

Get Book Here

Book Description

Author: Illinois Library Association
Publisher:
ISBN: 9781890249052
Category :
Languages : en
Pages :

Get Book Here

Book Description
Serving Our Public 4.0: Standards for Illinois Public Libraries has been completely revised by a group of library professionals convened in 2017 by the ILA Executive Board. Months of task force work, input from public hearings, and feedback resulted in a newly designed document that is current to the changing needs of libraries and users. Serving Our Public 4.0 contains 13 chapters, including new ones for Youth and Young Adult Services, Building Infrastructure and Maintenance, and Illinois Public Library Resource Sharing Responsibility; and three new appendices. Serving Our Public 4.0 is not meant to be a one-size-fits-all document. Task force members struggled to find a balance between those libraries serving hundreds of people to those serving thousands and all of the library communities in between. Input from the Illinois library community and stakeholders served as the driving force that shaped this document.

Author: Jo Bell Whitlatch
Publisher: American Library Association
ISBN: 9780838907870
Category : Language Arts & Disciplines
Languages : en
Pages : 236

Get Book Here

Book Description
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Author:
Publisher:
ISBN:
Category : Library science
Languages : en
Pages : 356

Get Book Here

Book Description

Author: Helle Arendrup Mortensen
Publisher:
ISBN: 9789077897225
Category : Dementia
Languages : en
Pages : 16

Get Book Here

Book Description

Author: Linda S Katz
Publisher: Routledge
ISBN: 1317951816
Category : Language Arts & Disciplines
Languages : en
Pages : 314

Get Book Here

Book Description
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!