Author: Arron S. Angle
Publisher: Quality Press
ISBN: 0873899830
Category : Business & Economics
Languages : en
Pages : 119
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Book Description
Quality has been around for yearswhy would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviorsbehaviors that apply to every department within a company. In other words, a companys culture. For years, these behaviors have been restrained. Quality has been focused in segments of a companys population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of qualityby not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, youll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organizations bottom line. Youll start by learning the aspects of a behavior-based quality culture and how to unleash an organizations potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. Youll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Nicole Radziwill
Publisher: Quality Press
ISBN: 1951058003
Category : Business & Economics
Languages : en
Pages : 480
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Book Description
Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice-exploring, implementing, and critically examining the quality and performance improvement aspects of what we now call Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for Quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming-and we can draw on the lessons from past work to mitigate the risks we face today. Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise. Chapter 1: Quality 4.0 and the Fourth Industrial Revolution Chapter 2: Connected Ecosystems Chapter 3: Intelligent Agents and Machine Learning Chapter 4: Automation: From Manual Labor to Autonomy Chapter 5: Quality 4.0 Use Cases Across Industries Chapter 6: From Algorithms to Advanced Analytics Chapter 7: Delivering Value and Impact Through Data Science Chapter 8: Data Quality and Data Management Chapter 9: Software Applications & Data Platforms Chapter 10: Blockchain Chapter 11: Performance Excellence Chapter 12: Environment, Health, Safety, Quality (EHSQ) and Cybersecurity Chapter 13: Voice of the Customer (VoC) Chapter 14: Elements of a Quality 4.0 Strategy Chapter 15: Playbook for Transformation
Author: Erik V. Myhrberg
Publisher: Quality Press
ISBN: 1951058216
Category : Business & Economics
Languages : en
Pages : 252
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Book Description
The purpose of this expanded field guide is to assist organizations, step-by-step, in implementing a quality management system (QMS) in conformance with ISO 13485:2016, whether "from scratch" or by transitioning from variations of the ISO 13485 family. In keeping with ISO 9000:2015's definition of quality as the "degree to which a set of inherent characteristics fulfills requirements," Myhrberg, Raciti, and Myhrberg have identified the requirements and inherent characteristics (distinguishing features) for this expanded field guide. Within the guide, each subclause containing requirements is the focus of a two-page visual spread that consistently presents features that fulfill the requirements listed below. This guide will: Provide a user-friendly guide to ISO 13485:2016's requirements for implementation purposes -Identify the documents/documentation required, along with recommendations on what to consider retaining/adding to a QMS during ISO 13485:2016 implementation -Guide internal auditor(s) regarding what to ask to verify that a conforming and effective QMS exists -Direct management on what it must do and should consider to satisfy ISO 13485:2016's enhanced requirements, as well as on the responsibilities for top management -Depict step-by-step in flowchart form what must occur to create an effective, conforming QMS
Author: Shawn D. Moon
Publisher: Post Hill Press
ISBN: 1682610039
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
"The vast majority of the workforce in any organization possesses far more talent, intelligence, capability, and creativity than their present jobs require or even allow." - Dr. Stephen R. Covey That's what Talent Unleashed is about—unleashing that unlimited store of potential in people. That's a leader's job. And how does a leader do that job? Through 3 leadership conversations—not just individual events, but ongoing discussions designed to help people give the best they can. In these conversations, leaders trade fear for trust, confusion for clarity, and micromanaging for empowerment. The three vital conversations are: The performance Conversation The Voice Conversation The Clearing the Path Conversation Performance Conversations define roles and set clear goals. Leaders hold people accountable for these roles and goals, thus transforming team members from "managed hirelings" to "trusted partners and teammates." Voice Conversations affirm the worth and potential of each person on a team. Leaders help individuals discover their unique gifts, talents, and abilities and align these gifts, talents, and abilities to the great mission of the organization. It is the process that ignites the inner fire. Clear the Path Conversations turn supervisors into leaders who become sources of help and empower people to succeed in their jobs. Leaders help clear away the obstacles from the success pathway.
Author: Lance B. Coleman
Publisher: Quality Press
ISBN: 1951058100
Category : Business & Economics
Languages : en
Pages : 417
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Book Description
The value of the ASQ Certified Quality Auditor Handbook, Fifth Edition, is clear. It is designed to help new auditors gain an understanding of the field and prepare for the ASQ CQA exam. In addition, experienced auditors can refer to it as a helpful reference; audit managers and quality managers can rely on it for guiding their auditing programs; and trainers and educators can use it for teaching fundamentals. This in-depth overview of quality auditing represents auditing practices for internal and external applications. It provides practical guidance for both system and process auditors as well. Many current topics have been expanded to reflect changes in auditing practices since 2012, with guidance from the recent 2017 update of ISO 19011. In addition, readers will find example audit situations, stories, and review comments to enhance their understanding of the field. Topics covered include the common elements of all types of system and process audits (quality, environmental, safety, and health): Auditing fundamentals, including types of quality audits, purpose and scope of auditing, terms and definitions, roles and responsibilities of participants, and professional conduct The audit process, from preparation and planning, to performance and reporting, to follow-up and closure Auditor competencies, including resource management, conflict resolution, communication, interviewing, and team dynamics Audit program management and business applications, including staffing, training and development, program evaluation, organizational risk management, and best practices Quality tools and techniques, including problem-solving tools, process improvement techniques, basic statistics, verification, and validation "This book is an encyclopedia of all major bodies of information a new or experienced quality auditor would need. It covers both the qualitative and the quantitative, which is a strength. I can't think of a quality auditor that would not find this work helpful." Kim H. Pries, CRE, CQE, CSQE, CSSBB, CMQ/OE, CQA "This handbook will be helpful to those who are new to auditing or require more in-depth knowledge of the implementation of an audit program. Boxed examples or scenarios provide some of the practical challenges encountered during auditing." Govind Ramu, ASQ Fellow, Co-Author ASQ SSGB Handbook, Author ASQ CSSYB Handbook Lance B. Coleman, Sr. has over 25 years of leadership experience in the areas of quality engineering, Lean implementation, quality, and risk management in the Medical Device, Aerospace, and other regulated industries. He has presented, trained, and consulted throughout the United States and abroad. Lance is currently a Director of Quality for IDEX Health and Science, LLC, in Oak Harbor, Washington.
Author: Ralph J. Carlson
Publisher: Xlibris Corporation
ISBN: 1499048947
Category : Self-Help
Languages : en
Pages : 219
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Book Description
Mr. Carlson is a radio broadcaster by profession. He has owned and operated ten radio stations in Arizona, Idaho, Nevada, and Utah. He has completed thirty-seven marathons including those in New York, Boston, and Pikes Peak, plus numerous 5 and 10K races. He has completed the 42-mile Grand Canyon Double Cross endurance race a rigorous course traveling from the South Rim to the North Rim, then back. In 2001, at age 71, Mr. Carlson scaled Mt. Kilimanjaro, the highest peak on the African continent (19,340 feet).
Author: Balkrishna C. Rao
Publisher: Springer Nature
ISBN: 9819997003
Category :
Languages : en
Pages : 247
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Book Description
Author: John Guaspari
Publisher: Paton Professional
ISBN: 9780971323124
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Switched-On Quality breaks new ground in providing practical, hands-on assistance in dealing with one of the biggest challenges (and opportunities) of all: How to get more people to bring more of their discretionary effort to the task at hand?ensuring that customers will decide to choose your products and services rather than the other guys'. The book's premise is simple and straightforward: If what you're after is employee buy-in, then you've got some intra-organizational selling and marketing to do. The book offers practical, proven, and readily applicable guidance on how to position quality (or TQM or Six Sigma) so that people will not only be well informed about the discipline, but also aligned and energized by the prospect of its application.
Author: Bennett Annan PsyD EdD
Publisher: WestBow Press
ISBN: 1664233377
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Many workplaces have become dark, confused, and in shambles—the COVID-19 pandemic has pushed some companies into crisis. Even though it’s easy to see employees are disillusioned, unmotivated, and uninspired, problems continue to fester. Conventional leadership strategies have helped us develop the internet, go to outer space, and create nuclear bombs. But too often, leaders themselves have made choices at the expense of humanity. A new kind of global leader, a LeaderLITE®, has emerged as a result of globalization. These leaders can deal with multifaceted intellectual and cultural issues, while also being sensitive to the ethical needs of the people they serve. Lite Leadership is necessary for every forward-thinking executive. In this book, you will learn how to become a LeaderLITE®, a holistic leader who attends to all three of components of a human being: mind, body, and spirit. You will also learn how to develop the perfect combination of your Physical health, Emotional stability, Personal growth, Spiritual resilience, and Environmental culture to form your own PEPSE® system of leadership that no longer settles for anything less than the best for mankind. Finally, you will learn how Lite Leadership will help you lead and manage people so they can quickly adapt to this new world of globalization.
