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Author: Randi Busse
Publisher: Rant and Rave Company, Incorporated
ISBN: 9780988239500
Category :
Languages : en
Pages : 192
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Book Description
The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.
Author: Randi Busse
Publisher: Rant and Rave Company, Incorporated
ISBN: 9780988239500
Category :
Languages : en
Pages : 192
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Book Description
The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.
Author: Amber Kizer
Publisher: Delacorte Press
ISBN: 0375890610
Category : Young Adult Fiction
Languages : en
Pages : 306
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Book Description
GERT GARIBALDI ISN'T ONE OF those people who believe high school is the best part of life. She has a whole notebook full of rants about high school, and she's fully aware of how ridiculous the experience is, thank you very much. Gert just wants to survive the next three years, one butt cheek at a time, with her best friend, Adam, by her side - and maybe Luscious Luke attached to her lips. With a stapler. Or something. But muddling through isn't even as easy as it seems - there are geriatric parents to deal with, Homecoming festivities (admit itÑthose words just sent a little chill down your spine), crushes, ed (both sex and driving), and potential new boyfriends - for both Gert and Adam. Frank, funny, and totally unique, Gert's ready to pull on the Pants of Life and start dancing.
Author: Elliott Masie
Publisher: John Wiley & Sons
ISBN: 0787980889
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
Learning Rants, Raves, and Reflections offers a unique collection of passionate, provocative, and personal stories that show how technology is transforming how we learn today and reveals what we can expect in the future. Written to be highly accessible, this non-technological book about technology provides a general overview of the current world of e-learning and includes real-life case studies, actual examples from organizations, and valuable lessons learned. Learning Rants, Raves, and Reflections also examines the promise and failures e-learning and the evolving tools that are changing the face of training and education. Edited by industry leader Elliott Masie, the book includes seventeen passionate and personal perspectives from today’s most respected learning experts. These learning snapshots reflect the current and future state of the industry. Throughout the book, these expert contributors rant (tell of their experiences when learning was thwarted), rave (recount times when learning was enjoyable and successful), and reflect (thoughtfully explore the nature of learning and the learner).
Author: Stephanie P. Kemp
Publisher: Saved By Story Publishing
ISBN: 1961336022
Category : Business & Economics
Languages : en
Pages : 106
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Book Description
Say goodbye to the status quo. Gone are the days of believing we have to choose between business and family, impact and income, or even quality and rapid growth. The real question is: How does one go about creating a life of sustained success? The same year Stephanie P. Kemp launched her first business and set out to establish a new industry standard, she married her high school sweetheart and committed herself to success in her professional and personal endeavors. Drawing on the hard-earned lessons of others’ failures and successes, she developed a unique approach that made it possible for her to grow one of the largest and most successful dance studios in the country, and three other thriving businesses, without sacrificing her family or her sanity. In Success is Just the Beginning, this celebrated CEO, coach, mentor, and educator reveals the six timeless lessons that have enabled her to build what she calls a Wealth-oiled Machine. Get ready to learn how to cultivate a company culture that unleashes everyone’s highest potential, leverage your time and talent to stop sacrificing what’s important to you, and face inevitable challenges with confidence and clarity. Kemp’s no-nonsense approach will light your path to a well-balanced life of outstanding achievement. If you are ready to defy the status quo and live a life that aligns your purpose, passion, and paycheck, this book is for you. Don’t settle for anything less.
Author: From you to me limited
Publisher:
ISBN: 9781907048586
Category :
Languages : en
Pages : 88
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 116
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Book Description
The magazine that helps career moms balance their personal and professional lives.
Author: David B. Feinberg
Publisher: Viking Adult
ISBN:
Category : Biography & Autobiography
Languages : en
Pages : 296
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Book Description
Dazzling essays from the award-winning author of Eighty-Sixed and Spontaneous Combustion--who is himself stricken with AIDS--make up one of the most important pieces of AIDS literature yet published.
Author: Deborah R. Geis
Publisher: Rowman & Littlefield
ISBN: 1498574440
Category : Literary Criticism
Languages : en
Pages : 181
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Book Description
Whether perusing a recipe or learning what a literary character eats, readers approach a text differently when reading about food. Read My Plate: The Literature of Food explores what narrators and characters (in fiction, in performance, and in the popular genre of the “food memoir”) cook and eat. Beat poet Allen Ginsberg, the inmates of the Terezin concentration camp, performance artist Karen Finley, novelist Jhumpa Lahiri, playwright Suzan-Lori Parks, and the celebrated chef-turned-travel-journalist Anthony Bourdain are just a few examples of the writers whose works are discussed. Close readings of the literal and figurative “plates” in these texts allow a unique form of intimate access to the speakers’ feelings and memories and helps readers to understand more about how the dynamics of race, ethnicity, gender, religion, and social class affect what the narrators/characters eat, from tourtière to collard greens to a school lunch bento box.
Author: Megan McCafferty
Publisher: Macmillan + ORM
ISBN: 1250209978
Category : Young Adult Fiction
Languages : en
Pages : 224
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Book Description
New York Times bestselling author Megan McCafferty returns to her roots with this YA coming of age story set in a New Jersey mall. The year is 1991. Scrunchies, mixtapes and 90210 are, like, totally fresh. Cassie Worthy is psyched to spend the summer after graduation working at the Parkway Center Mall. In six weeks, she and her boyfriend head off to college in NYC to fulfill The Plan: higher education and happily ever after. But you know what they say about the best laid plans... Set entirely in a classic “monument to consumerism,” the novel follows Cassie as she finds friendship, love, and ultimately herself, in the most unexpected of places. Megan McCafferty, beloved New York Times bestselling author of the Jessica Darling series, takes readers on an epic trip back in time to The Mall.
Author: Susan Nolen-Hoeksema
Publisher: Henry Holt and Company
ISBN: 1429948639
Category : Self-Help
Languages : en
Pages : 292
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Book Description
From one of the nation's preeminent experts on women and emotion, a breakthrough new book about how to stop negative thinking and become more productive It's no surprise that our fast-paced, overly self-analytical culture is pushing many people-especially women-to spend countless hours thinking about negative ideas, feelings, and experiences. Renowned psychologist Dr. Susan Nolen-Hoeksema calls this overthinking, and her groundbreaking research shows that an increasing number of women-more than half of those in her extensive study-are doing it too much and too often, hindering their ability to lead a satisfying life. Overthinking can be anything from fretting about the big questions such as "What am I doing with my life?" to losing sleep over a friend's innocent comment. It is causing many women to end up sad, anxious, or seriously depressed, and Nolen-Hoeksema challenges the assumption-heralded by so many pop-psychology pundits of the last several decades-that constantly expressing and analyzing our emotions is a good thing. In Women Who Think Too Much, Nolen-Hoeksema shows us what causes so many women to be overthinkers and provides concrete strategies that can be used to escape these negative thoughts, move to higher ground, and live more productively. Women Who Think Too Much will change lives and is destined to become a self-help classic.
