TQM: A Bibliography with Abstracts PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download TQM: A Bibliography with Abstracts PDF full book. Access full book title TQM: A Bibliography with Abstracts by . Download full books in PDF and EPUB format.
Author:
Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 212
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages : 212
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 836
Get Book Here
Book Description
Author: United States. Defense Logistics Studies Information Exchange
Publisher:
ISBN:
Category : Military research
Languages : en
Pages : 760
Get Book Here
Book Description
Author: United States. Defense Logistics Studies Information Exchange
Publisher:
ISBN:
Category : Military research
Languages : en
Pages : 318
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 1830
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 828
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Engineering
Languages : en
Pages : 180
Get Book Here
Book Description
Author:
Publisher:
ISBN:
Category : Research
Languages : en
Pages : 1720
Get Book Here
Book Description
Sections 1-2. Keyword Index.--Section 3. Personal author index.--Section 4. Corporate author index.-- Section 5. Contract/grant number index, NTIS order/report number index 1-E.--Section 6. NTIS order/report number index F-Z.
Author:
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 72
Get Book Here
Book Description
Author:
Publisher: GRIN Verlag
ISBN: 3389076581
Category : Business & Economics
Languages : en
Pages : 52
Get Book Here
Book Description
Master's Thesis from the year 2024 in the subject Business economics - Customer Relationship Management, CRM, University of South Africa, language: English, abstract: Despite the importance placed on total quality management as a key to success of an organisation, there is still a significant lack of consensus on the extent of its influence on the customer service satisfaction, especially in a public sector. This gap in literature prompted this research project. This study attempts to address such gap, by determining and analysing how, and the extent to which implementation of total quality management influence customer service satisfaction. The three dimensions of total quality management investigated in this study are continuous improvement, leadership, and information dissemination. These dimensions are selected purposively for this research project from the 8 principles of total quality managements proposed by the ISO 9000 version 2000. The study aims at reporting the implementation of total quality management levels of the uThungulu municipality and the customer service satisfaction levels of uThungulu’s customers. Furthermore, the study also aimed to make recommendations to the uThungulu management on how to improve implementation of total quality management in order to strengthen their service delivery and achieve high customer satisfaction.
