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Author: Donna FLUSS
Publisher: AMACOM
ISBN: 0814429084
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Author: Donna FLUSS
Publisher: AMACOM
ISBN: 0814429084
Category : Business & Economics
Languages : en
Pages : 241
Get Book Here
Book Description
Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.
Author: Donna Fluss
Publisher: Amacom Books
ISBN: 9780814472569
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
New technology and best practices to turn your contact center into a revenue generator.
Author: Christoph P. Mayer
Publisher: KIT Scientific Publishing
ISBN: 3866448074
Category : Computers
Languages : en
Pages : 248
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Book Description
This work addresses the integration of today's infrastructure-based networks with infrastructure-less networks. The resulting Hybrid Routing System allows for communication over both network types and can help to overcome cost, communication, and overload problems. Mobility aspect resulting from infrastructure-less networks are analyzed and analytical models developed. For development and deployment of the Hybrid Routing System an overlay-based framework is presented.
Author: United States Naval Observatory. Nautical Almanac Office
Publisher:
ISBN:
Category : Nautical almanacs
Languages : en
Pages : 564
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Book Description
Author: United States. Marine Corps. Recruiting Command
Publisher:
ISBN:
Category :
Languages : en
Pages : 534
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Book Description
Author: Kuinam J. Kim
Publisher: Springer Nature
ISBN: 9811514658
Category : Technology & Engineering
Languages : en
Pages : 700
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Book Description
This book presents selected papers from the 10th International Conference on Information Science and Applications (ICISA 2019), held on December 16–18, 2019, in Seoul, Korea, and provides a snapshot of the latest issues regarding technical convergence and convergences of security technologies. It explores how information science is at the core of most current research as well as industrial and commercial activities. The respective chapters cover a broad range of topics, including ubiquitous computing, networks and information systems, multimedia and visualization, middleware and operating systems, security and privacy, data mining and artificial intelligence, software engineering and web technology, as well as applications and problems related to technology convergence, which are reviewed and illustrated with the aid of case studies. Researchers in academia, industry, and at institutes focusing on information science and technology will gain a deeper understanding of the current state of the art in information strategies and technologies for convergence security.
Author: United States. Dept. of Defense
Publisher:
ISBN:
Category : Specifications
Languages : en
Pages : 1006
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Book Description
Author:
Publisher:
ISBN:
Category : Astronomy
Languages : en
Pages : 522
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Book Description
Author:
Publisher:
ISBN:
Category : Machine-tools
Languages : en
Pages : 720
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Book Description
Author: Arthur John Martin
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 412
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Book Description
