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Author: Ian Fuhr
Publisher: Pan Macmillan South africa
ISBN: 1770105514
Category : Business & Economics
Languages : en
Pages : 174
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Book Description
Sorbet is the largest beauty franchise business in Africa. In just twelve years the business has gone from being mistaken for an ice-cream shop to being a household name across South Africa. In 2018 Sorbet surpassed 200 salons. The dramatic growth of the brand over the past five years has driven business leaders to ask the question, ‘What is so different about Sorbet?’ In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service. The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
Author: Ian Fuhr
Publisher: Pan Macmillan South africa
ISBN: 1770105514
Category : Business & Economics
Languages : en
Pages : 174
Get Book Here
Book Description
Sorbet is the largest beauty franchise business in Africa. In just twelve years the business has gone from being mistaken for an ice-cream shop to being a household name across South Africa. In 2018 Sorbet surpassed 200 salons. The dramatic growth of the brand over the past five years has driven business leaders to ask the question, ‘What is so different about Sorbet?’ In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service. The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
Author: Ian Fuhr
Publisher:
ISBN: 9781770105508
Category : Beauty shops
Languages : en
Pages : 182
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Book Description
Author: Ian Fuhr
Publisher: Pan Macmillan South africa
ISBN: 1770107363
Category : Business & Economics
Languages : en
Pages : 214
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Book Description
CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
Author: David B. Zenoff
Publisher: Apress
ISBN: 1430249668
Category : Business & Economics
Languages : en
Pages : 139
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Book Description
Given the opportunity to describe Apple as a company in just a word or two, most would respond with adjectives like: Innovative. Design-conscious. Iconic. Some would probably even say: Secretive. But here's another: Soulful. Yes, Apple has a soul, and it is not alone in that respect. A select few organizations can similarly be said to exhibit similar qualities of soul that inspire passion in their employees and set them on the path to high levels of sustained organizational performance. But, given that most organizations are plagued by low levels of employee engagement and lackluster organizational performance, how do high-performing organizations do it? How do they ignite and sustain employee engagement and boost individual and overall organizational productivity? That is exactly the question that organizational expert David B. Zenoff sets out to answer in The Soul of the Organization. Based on the author's extensive experience consulting to and observing some of the best-known organizations in the world, The Soul of the Organization (www.souloftheorganization.com) journeys into eleven high-performing organizations operating in both the for-profit and not-for-profit worlds to determine the underlying elements of soul that foster strong employee engagement at all levels. What Zenoff finds in his inquiry is that organizations as different as home goods retailer Williams-Sonoma and not-for-profit group Larkin Street Youth Services all share in common five key elements of soul that, taken together, are powerful forces for fostering employee engagement, satisfaction, and meaning. And he doesn't stop once he has identified the five core elements of an organization's soul. Instead, he goes on to offer both a conceptual framework and a practical primer on how to leverage these key ingredients to create, sustain, and nourish a soul in your organization. Organizations of all stripes and in all industries and domains have great difficulty motivating their workforces to demonstrate a strong commitment to giving their all in the workplace. As a result, these organizations' overall productivity and growth are compromised, and their employees cannot find meaning or satisfaction in their work. If your organization struggles with sub-par employee loyalty, commitment, and drive, you will find the guidance you need in The Soul of the Organization, a guide to infusing into your workplace that "special something" that engages employees, drives their productivity, and taps into their collective well of potential so that your organization can make its mark on the world.
Author: Michael Ruhlman
Publisher: Penguin
ISBN: 1101525312
Category : Cooking
Languages : en
Pages : 385
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Book Description
In his second in-depth foray into the world of professional cooking, Michael Ruhlman journeys into the heart of the profession. Observing the rigorous Certified Master Chef exam at the Culinary Institute of America, the most influential cooking school in the country, Ruhlman enters the lives and kitchens of rising star Michael Symon and renowned Thomas Keller of the French Laundry. This fascinating book will satisfy any reader's hunger for knowledge about cooking and food, the secrets of successful chefs, at what point cooking becomes an art form, and more. Like Ruhlman's The Making of a Chef, this is an instant classic in food writing-one of the fastest growing and most popular subjects today.
Author: Jacob Kenedy
Publisher: Bloomsbury Publishing
ISBN: 1526615967
Category : Cooking
Languages : en
Pages : 342
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Book Description
Gelato has a special place in the hearts of Italians of all ages – it surprises, delights, comforts and nurtures. But perhaps the most wonderful thing about gelato is how easily it can be made at home, needing little more than milk and sugar. Gelupo Gelato presents a rainbow spectrum of gelati: from fruity Yoghurt & Lemongrass, Lime Sherbet or Peach and Blood Orange to creamy Marron Glacé, Bacio, Chocolate & Whisky or Espresso. There are also recipes for profiteroles, cones and brioche buns to serve your ice cream in and the only chocolate sauce you'll ever need, as well as a guide to pairing flavours. With a simply beautiful design and charming illustrations, this is the perfect book for every ice cream lover (which, let's face it, is everyone).
Author: Storm G. Curry
Publisher: Austin Macauley Publishers
ISBN:
Category : Fiction
Languages : en
Pages : 153
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Book Description
Victory is a potent force in life, one that brings an exhilarating rush of joy and an infectious wave of euphoria. In Winners, we explore the magnetic aura of those who triumph, those whose spirits soar with success. Their zest and positive energy are not just personal gains but are an inspiration to all who witness their achievements. To exist on the side of winners is to embrace a life unrestrained, a life that stretches beyond horizons and dances with possibility.
Author: Tinuviel Greenwood
Publisher: Ukiyoto Publishing
ISBN: 9358469293
Category : Fiction
Languages : en
Pages : 362
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Book Description
What is the true nature of man? And what if we have forgotten something fundamental to develop our abilities and potential? The story arises from the writer’s desire to bring to light an almost forgotten concept about humanity, addressing the introductory theme of this first book in a light and understandable way, and then delving deeper into the second and third books, in which the subject will be explored in greater detail, delving into the core of the message she aims to convey to as many people as possible. Her goal is to raise questions and doubts in the readers, the same inquiries that have always driven her own research and studies. Can concepts such as soul, death, rebirth, and the latent potential of man truly lead us to the discovery of a long-forgotten world? If everything were connected and human beings were to discover that they are truly part of this totality, what could happen to our reality? Would we truly be ready to be deeply shaken, perhaps even to question our beliefs? In this fantasy trilogy, through the intricate romantic plot involving the protagonists, they are pushed to face events that go beyond time and space, as well as the ideologies imposed by cultures. It tells the story of how a bond between souls can overcome any barrier, how harmony and unity can transcend our cultures and races, and how we are all connected to what surrounds us. A story that, starting from our present days, is able to dig deeper, probably surpassing the main images rooted in the collective scenario. The story is set in Ireland, a land particularly dear to the writer, who lived there for several years, continuing to hold the Emerald Isle close to her heart. A land that undoubtedly, thanks to its ancient roots and legends, evokes in a particularly impactful way what the plot will develop along its course.
Author: Mark Kurlansky
Publisher: Bloomsbury Publishing USA
ISBN: 1632863847
Category : Cooking
Languages : en
Pages : 402
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Book Description
Mark Kurlansky's first global food history since the bestselling Cod and Salt; the fascinating cultural, economic, and culinary story of milk and all things dairy--with recipes throughout. According to the Greek creation myth, we are so much spilt milk; a splatter of the goddess Hera's breast milk became our galaxy, the Milky Way. But while mother's milk may be the essence of nourishment, it is the milk of other mammals that humans have cultivated ever since the domestication of animals more than 10,000 years ago, originally as a source of cheese, yogurt, kefir, and all manner of edible innovations that rendered lactose digestible, and then, when genetic mutation made some of us lactose-tolerant, milk itself. Before the industrial revolution, it was common for families to keep dairy cows and produce their own milk. But during the nineteenth century mass production and urbanization made milk safety a leading issue of the day, with milk-borne illnesses a common cause of death. Pasteurization slowly became a legislative matter. And today milk is a test case in the most pressing issues in food politics, from industrial farming and animal rights to GMOs, the locavore movement, and advocates for raw milk, who controversially reject pasteurization. Profoundly intertwined with human civilization, milk has a compelling and a surprisingly global story to tell, and historian Mark Kurlansky is the perfect person to tell it. Tracing the liquid's diverse history from antiquity to the present, he details its curious and crucial role in cultural evolution, religion, nutrition, politics, and economics.
Author: Abby Collette
Publisher: Penguin
ISBN: 0593099680
Category : Fiction
Languages : en
Pages : 354
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Book Description
In this charming mystery series set in an ice cream shop, no case is too cold to crack! Bronwyn Crewse is delighted that Crewse Creamery, the ice cream shop her family has owned for decades, is restored to its former glory and serving sweet frozen treats to happy customers in the picturesque small town of Chagrin Falls, Ohio. But when a big city developer comes to town intent on building a mall, a killer with a frozen heart takes him out. After literally stumbling across the body, one of Win’s closest friends becomes the prime suspect, and to make things worse, Win’s aunt has come to town with the intention of taking command of Crewse Creamery. Even though Win has a rocky road ahead to help her friend and keep her ice cream shop, it'll take more than a sprinkle of murder to stop her from solving the crime and saving the day.
