Author: David S Duncan
Publisher: PublicAffairs
ISBN: 1541774485
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.
Author: John R. DiJulius, III
Publisher: John Wiley & Sons
ISBN: 1118039424
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Author: Jeffrey Katz
Publisher: Humanix Books
ISBN: 1630061085
Category : Self-Help
Languages : en
Pages : 111
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Book Description
He is one of the wisest men of all time. Since the time of the Bible, he is the only man to be celebrated by the three major Western religions of Judaism, Christianity and Islam. His name is Maimonides. A philosopher, rabbi, physician, religious thinker and logician, today this sage is considered among the greatest thinkers. The Secret Life reveals his ancient teachings in modern terms. In The Secret Life, you will discover true wisdom and success in every aspect of life comes not from our public persona and life — as so many believe — but in our secret thoughts and actions. Maimonides shows how every person can find their true and best self, not only deriving happiness for themselves, but spreading that bliss to everyone they touch. The benefits of living the Secret Life are countless. Changing your approaches to giving charity, to seeking justice, to loving others, and to believing in yourself enough to find and act on your true calling will lead you to remarkable heights. You will find a new resilience against the difficulties and turmoil in life, a new inner power that will keep you focused on the things that really matter, and an inner peace few will ever have. The Secret Life is, quite literally, life changing. “Whatever you do should be done out of nothing else but pure love.” — Maimonides
Author: Cormac O'Brien
Publisher: Quirk Books
ISBN: 9781594741388
Category : Biography & Autobiography
Languages : en
Pages : 322
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Book Description
Provides the birth and death dates, astrological sign, nicknames, famous words, and little-known or bizarre facts about the lives of over twenty-five people on the Union and Confederate sides of the Civil War.
Author: Nancy Jo Sales
Publisher: Vintage
ISBN: 0804173184
Category : Social Science
Languages : en
Pages : 418
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Book Description
A New York Times Bestseller Award-winning Vanity Fair writer Nancy Jo Sales crisscrossed the country talking to more than two hundred girls between the ages of thirteen and nineteen about their experiences online and off. They are coming of age online in a hypersexualized culture that has normalized extreme behavior, from pornography to the casual exchange of nude photographs; a culture rife with a virulent new strain of sexism; a culture in which teenagers are spending so much time on technology and social media that they are not developing basic communication skills. The dominant force in the lives of girls coming of age in America today is social media: Instagram, Whisper, Vine, Youtube, Kik, Ask.fm, Tinder. Provocative, explosive, and urgent, American Girls will ignite much-needed conversation about how we can help our daughters and sons negotiate the new social and sexual norms that govern their lives.
Author: Gail Saltz
Publisher: Harmony
ISBN: 0767923049
Category : Philosophy
Languages : en
Pages : 242
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Book Description
We think we know those who are close to us, and we want to believe that what we see is what we get. But we can never know for certain, because what really goes on inside another's head and heart is essentially a secret. How do you know if that secret is something that will hurt you? Your husband turns to face you in bed. Is he thinking about you or your closest friend? Your boss shows up in another new outfit. Did she get a raise or is she a compulsive shopper who is stealing money from the company? Your teenaged daughter is upstairs in her bedroom. Is she doing her homework or chatting online with a man twice her age? Anatomy of A Secret Life will take you inside the minds of secret-keepers and show you how secrets start, how they're kept, and how they exact their devastating emotional and social toll. Using contemporary case studies and historical examples, Dr. Gail Saltz shows you how to spot--through subtle behaviors and clues--and safely stop the potentially dangerous secrets that someone, even you, might be concealing from the world.
Author: Cormac O'Brien
Publisher: Quirk Books
ISBN: 1594744785
Category : Biography & Autobiography
Languages : en
Pages : 336
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Book Description
This newly updated collection of biographies showcases all the secrets, scandals, and trivia from America’s first ladies. Whether she’s a leading lady, loyal spouse, or lightning rod for scandal, the First Lady of the United States has always been in the spotlight—and in 2017 that was truer than ever. This revised and expanded edition from Quirk’s best-selling Secret Lives series features outrageous and uncensored profiles of the women of the White House, from Martha Washington to Melania Trump, it comes complete with hundreds of little-known, politically incorrect, and downright wacko facts. Did you know that . . . • Dolley Madison loved to chew tobacco • Mary Todd Lincoln conducted séances on a regular basis • Eleanor Roosevelt and Ellen Wilson both carried guns • Jacqueline Kennedy spent $121,000 on her wardrobe in a single year • Betty Ford liked to chat on CB radios—her handle was “First Mama” And much, much more.
Author: Philip Oltermann
Publisher: Guardian Books
ISBN: 0852653638
Category : Reference
Languages : en
Pages : 432
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Book Description
The Guardian's 2008 'How to Write' supplements were a huge success with wordsmiths of all stripes. Covering fiction, poetry, comedy, screenwriting, biography and journalism, they offered invaluable advice and bags of encouragement from a range of leading professionals, including Catherine Tate on writing memorable comedy characters, Robert Harris on penning bestelling fiction and Michael Rosen on constructing stories that will appeal to young people. This book draws together the material from those supplements and includes a full directory of useful addresses, from publishers and agents to professional societies and providers of bursaries. Whether you're looking to polish up your writing skills or you want to ensure that your manuscript finds its way into the right hands, How to Write will prove essential reading.
Author: Frank Warren
Publisher: Harper Collins
ISBN: 006204592X
Category : Self-Help
Languages : en
Pages : 290
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Book Description
Book description to come.
Author: John C. Ryan
Publisher: Seattle, Wash. : Northwest Environment Watch
ISBN:
Category : Nature
Languages : en
Pages : 98
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Book Description
This volume takes you to the places and people you touch every day. - BOOK JACKET.
