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Author: The Employees of Zappos.Com
Publisher: BenBella Books
ISBN: 1948836823
Category : Business & Economics
Languages : en
Pages : 211
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Book Description
Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Author: The Employees of Zappos.Com
Publisher: BenBella Books
ISBN: 1948836823
Category : Business & Economics
Languages : en
Pages : 211
Get Book
Book Description
Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Author: Tom Peters
Publisher: Vintage
ISBN: 0307764737
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times. In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does business. Now it’s time to take the next leap into the cyberstage era. Getting to a place called excellence is no longer the idea. You’ve got to take that leap, then leap again—catapult their imaginations, blow their mindsets—in a word, wow! them. Once more the unconventional Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A must-read for every business person.
Author: Anne Lamott
Publisher: Penguin
ISBN: 1101607734
Category : Religion
Languages : en
Pages : 114
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Book Description
A New York Times bestseller from the author of Dusk, Night Dawn, Hallelujah Anyway, Bird by Bird, and Almost Everything. Author Anne Lamott writes about the three simple prayers essential to coming through tough times, difficult days and the hardships of daily life. Readers of all ages have followed and cherished Anne Lamott’s funny and perceptive writing about her own faith through decades of trial and error. And in her new book, Help, Thanks, Wow, she has coalesced everything she knows about prayer to these fundamentals. It is these three prayers – asking for assistance from a higher power, appreciating what we have that is good, and feeling awe at the world around us – that can get us through the day and can show us the way forward. In Help, Thanks, Wow, Lamott recounts how she came to these insights, explains what they mean to her and how they have helped, and explores how others have embraced these same ideas. Insightful and honest as only Anne Lamott can be, Help, Thanks, Wow is the everyday faith book that new Lamott readers will love and longtime Lamott fans will treasure.
Author: Charles Micucci
Publisher: Houghton Mifflin Harcourt
ISBN: 0547349645
Category : Juvenile Nonfiction
Languages : en
Pages : 32
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Book Description
Not mighty in size, but mighty in resourcefulness and industry, the ant has crawled the earth since prehistoric times. It has dwelt in rainforest tree trunks and acorns of oak trees, beneath logs, and under sidewalks. It has protected forests by capturing insects, cleared weeds away from acacia trees, and by growing gardens has released important nutrients into the soil. Seed lifters, dirt diggers, social beings, ants have the most advanced brain of all insects! So watch where you step, especially on a warm day: a small but mighty ant may be underfoot.
Author: Lori Bryant-Woolridge
Publisher: Cleis Press
ISBN: 1573446564
Category : Self-Help
Languages : en
Pages : 308
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Book Description
Millions of women in the UK, no matter how varied their wants and needs, are itching to get their sexy back. But where does one go to learn the lessons of how to be a lovely and lusty lady? The Power of Wow is more than just a how-to book; it is part of Lori Bryant-Woolridge's virtual university dedicated to the sensual arts. In a comprehensive, user-friendly, nine-week programme, women of any age can learn to be healthy, sensual, charming, sexual beings - and are given a diploma to boot! Now readers in the UK can also be part of this growing phenomenon!
Author: Shaun Belding
Publisher:
ISBN: 9781633936935
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend." The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style. It will resonate with anyone who deals with customers in any type of organization--from the newbie part-time employee, to the corporate CEO.
Author: Todd Durkin
Publisher: Createspace Independent Publishing Platform
ISBN: 9781537780603
Category :
Languages : en
Pages : 248
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Book Description
Are you looking for more motivation and inspiration in your life? Are you looking for that daily nudge or push to inspire you to reach your full potential - and get 1% better every day? Do you seek consistent, daily growth in your body, mind, and spirit? If so, this book will motivate your mind, inspire your heart, and empower your life like never before. In The WOW Book, Todd shares 52 stories, each with a particular theme, like gratitude, hustle, recharge, and habits, to motivate you to get your mind right, discover your life's purpose, and live with conviction. Create WOW in your life NOW by embarking on this journey of daily growth with Todd Durkin, your personal WOW coach.
Author: Kevin G. Harney
Publisher: Baker Books
ISBN: 1441232141
Category : Religion
Languages : en
Pages : 235
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Book Description
You don't need to tell pastors that the majority of churches in America are in a state of stagnation or decline. Most of them are ministering in such a church. Now two pastors who turned their churches around show leaders how they can help usher in a new season of health, faithfulness, growth, and vision in their churches. The U-Turn Church walks readers through the roadblocks of tradition, lack of vision or leadership, structural problems, and concerns about denominational distinctives to forge a new way forward into a hope-filled future. Through the stories of two churches that have experienced healthy transformation, readers will see that there is not just one right way to reverse decline. They will receive practical help and wisdom born of experience as they begin their own U-Turn journey.
Author: Thomas A. Stewart
Publisher: HarperCollins
ISBN: 0062415700
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Howard Partridge
Publisher: McGraw Hill Professional
ISBN: 1260117170
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Boost engagement—and profits—by feeding your staff’s craving for community It seems the more connected we are through email, smart phones, and social media, the more disconnected we become on a personal, human level—and teamwork suffers tremendously. If this is happening in your company, fear not. The solution is here. The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others. By creating a company culture based on core community values, you’ll empower your workforce, build customer loyalty, and drive profits and growth. This game-changing guide describes why “community” is the answer to employee disengagement—which is now at a record 70 percent—and it explains how to develop the kind of culture that makes an industry leader of your business. It takes hard work and determination, but the rewards will astound you. “When people feel like they belong to one another, when they feel cared for, and they believe that the vision is worth sacrificing for, they will go the extra mile for the company,” the author writes. This is true community, and it’s at the core of today’s most successful companies. Business leaders often tell their people, “We’re all in this together,” but very few follow through on this sentiment. Separate yourself from the pack by implementing the simple but profoundly effective methods in this book. When people feel they’re part of something bigger than themselves, they’re more collaborative, creative, and innovative—and this will always drive organizational success. Everyone wins in The Power of Community
