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Author: Ken Blanchard
Publisher: Harper Collins
ISBN: 0688169813
Category : Business & Economics
Languages : en
Pages : 24
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Book Description
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
Author: Ken Blanchard
Publisher: Harper Collins
ISBN: 0688169813
Category : Business & Economics
Languages : en
Pages : 24
Get Book Here
Book Description
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
Author: Kenneth H. Blanchard
Publisher:
ISBN: 9780007159239
Category : Apologizing
Languages : en
Pages : 128
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Book Description
The One Minute Manager introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.
Author: Ken Blanchard
Publisher: Harper Collins
ISBN: 0061470317
Category : Business & Economics
Languages : en
Pages : 152
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Book Description
With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson forever changed the way we approach management by introducing their Three Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The 4th Secret of the One Minute Manager tells the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when Matt discovers how to take action effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The 4th Secret of the One Minute Manager offers businesspeople—and just about anyone else—a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
Author: Dave Bry
Publisher: Grand Central Publishing
ISBN: 1455509175
Category : Biography & Autobiography
Languages : en
Pages : 154
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Book Description
In this series of hilarious confessions by "New Jersey's answer to Nick Hornby," learn how apologizing and coming to terms with past embarrassments can lead to compassion and maturity (Jonathan Mahler). Dave Bry is sorry. Very sorry. He's sorry to Wendy Metzger for singing the last verse of "Stairway to Heaven" into her ear while slow dancing in junior high school. He's sorry to Judy and Michael Gailhouse for letting their children watch The Amityville Horror when he babysat them. And he's sorry--especially, truly--that he didn't hear his cancer-ridden father call out for help one fateful afternoon. Things are different now. Dave's become a dad, too, and he's discovered a new compassion for the complicated man who raised him. And maybe if his 17-year-old self could meet his current self, he'd think twice before throwing beer cans on Jon Bon Jovi's lawn. Dave's apologies are at turns hysterically funny and profoundly moving, ultimately adding up to a deeply human, poignant and likable portrait of a man trying to come to grips with his past.
Author: Cary Cooper
Publisher: Kogan Page Publishers
ISBN: 0749493216
Category : Business & Economics
Languages : en
Pages : 361
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Book Description
WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.
Author: V (formerly Eve Ensler)
Publisher: Bloomsbury Publishing USA
ISBN: 1635574390
Category : Psychology
Languages : en
Pages : 130
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Book Description
From the bestselling author of The Vagina Monologues-a powerful, life-changing examination of abuse and atonement. “A triumph of artistry and empathy.” -Naomi Klein “A crucial step forward . . . This is an urgently needed book right now.” -Jane Fonda “Courageous, transformative, and yes-healing.” -Anne Lamott Like millions of women, Eve Ensler has been waiting much of her lifetime for an apology. Sexually and physically abused by her father, Eve has struggled her whole life from this betrayal, longing for an honest reckoning from a man who is long dead. After years of work as an anti-violence activist, she decided she would wait no longer; an apology could be imagined, by her, for her, to her. The Apology, written by Eve from her father's point of view in the words she longed to hear, attempts to transform the abuse she suffered with unflinching truthfulness, compassion, and an expansive vision for the future. Through The Apology Eve has set out to provide a new way for herself and a possible road for others, so that survivors of abuse may finally envision how to be free. She grapples with questions she has sought answers to since she first realized the impact of her father's abuse on her life: How do we offer a doorway rather than a locked cell? How do we move from humiliation to revelation, from curtailing behavior to changing it, from condemning perpetrators to calling them to reckoning? What will it take for abusers to genuinely apologize? Remarkable and original, The Apology is an acutely transformational look at how, from the wounds of sexual abuse, we can begin to re-emerge and heal. It is revolutionary, asking everything of each of us: courage, honesty, and forgiveness.
Author: Jon Pineda
Publisher: Milkweed Editions
ISBN: 1571318925
Category : Fiction
Languages : en
Pages : 209
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Book Description
An immigrant takes the blame for his nephew’s mistake, changing both of their lives, in this “acutely observed” novel by a prize-winning author (Publishers Weekly). When nine-year-old Tom Serafino’s twin sister Teagan suffers a debilitating brain injury at a Virginia construction site, a police investigation implicates his playmate Mario’s uncle—an immigrant transient worker known as Shoe. Innocent of the crime but burdened by his own childhood tragedy, Shoe takes the blame for what is in fact an accident caused by his young nephew, ensuring Mario’s chance at a future publicly unscarred. The lines between innocence and guilt, evasions and half-truths, love and duty are blurred. Can a lie born from resignation, fear, and love transform tragedy into hope? And is the life of one man worth the price of that lie? Apology explores how the decisions we make in an instant reverberate in the years to come, and paints a portrait of sacrifice within two immigrant families raising first-generation Americans. It explores the measure of duty we have toward one another, and the extent to which abandoning the wreckage of family and the past often leads to unexpected consequences. “Apology is a page-turner of ideas, and it shows us how our actions spin out in crazy directions, marbles that roll under our lives’ furniture and come out in the most surprising times. I loved it.” —Darin Strauss, author of The Queen of Tuesday
Author: John Kador
Publisher: Berrett-Koehler Publishers
ISBN: 1609944577
Category : Business & Economics
Languages : en
Pages : 285
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Book Description
There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
Author: Barbara Ewing
Publisher: Massey University Press
ISBN: 0995109508
Category : Biography & Autobiography
Languages : en
Pages : 336
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Book Description
This vivid memoir by well-known New Zealand actor and novelist Barbara Ewing covers her tumultuous childhood, adolescence, and young-adulthood in Wellington and Auckland in the 1950s and early 1960s—a very different time—and ends in 1962, when she boards a ship for London to study at the Royal Academy of Dramatic Art. It draws heavily on the diaries she kept from the age of twelve, which lead her to some surprising conclusions about memory and truth. Ewing struggled with what would now be diagnosed as anxiety; she had a difficult relationship with her brilliant but frustrated and angry mother, and her decision to somehow learn Maori drew her into a world to which few Pakeha had access. A love affair with a young Maori man destined for greatness was complicated by society's unease about such relationships, and changed them both. Evocative, candid, brave, bright, and darting, this entrancing book takes us to a long-ago New Zealand and to enduring truths about love.
Author: Leah Hager Cohen
Publisher: Phoenix
ISBN: 9780297850649
Category : Aggressiveness
Languages : en
Pages : 244
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Book Description
'Any girl who boxes,' writes Leah Hager Cohen, 'challenges, wittingly or not, the idea of what it means to be a girl in our culture. Through the prism of what she does with her fists, she brings a fiercely contrarian light to our most fundamental notions about femininity and power and appetite and shame and desire.'Originally intending simply to research the subject, Leah met four adolescent girls from a Boston housing project who were training under a female coach at the Somerville Boxing Club. In the course of a year, she grew close to them, learning about their families, where they grew up, their explosive friendships and experience of each other as 'intimate adversaries', and especially the damage that had turned each of them into a fighter. Drawn into the ring herself, Leah sparred with the girls and was astounded by the strength and authority of her body. 'I was beginning to get a feel for my own reach.'Spirited and provocative, Without Apology is Leah Cohen's account of what she discovered in that gym about herself, about girls who box, and ultimately about the buried connections between femininity and aggression.
