The Language of Service Encounters [microform] : the Organization of Talk in Practical Settings PDF Download
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![The Language of Service Encounters [microform] : the Organization of Talk in Practical Settings PDF](https://books.google.com/books/content/images/frontcover/y2vIPgAACAAJ?fife=w150-h200)
Author: Colm Joseph Kelly
Publisher: National Library of Canada
ISBN:
Category : Conversation
Languages : en
Pages : 272
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Book Description
![The Language of Service Encounters [microform] : the Organization of Talk in Practical Settings PDF](https://books.google.com/books/content/images/frontcover/y2vIPgAACAAJ?fife=w80-h100)
Author: Colm Joseph Kelly
Publisher: National Library of Canada
ISBN:
Category : Conversation
Languages : en
Pages : 272
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Book Description
Author:
Publisher:
ISBN: 9781316318751
Category : POLITICAL SCIENCE
Languages : en
Pages :
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Book Description
"Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. Cesar Felix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk"--
Author:
Publisher:
ISBN:
Category : Canada
Languages : en
Pages : 1062
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Book Description
Author:
Publisher:
ISBN:
Category : Discourse analysis, Narrative
Languages : en
Pages : 436
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Book Description
Author: Paul D. Leedy
Publisher:
ISBN: 9781292021171
Category : Research
Languages : en
Pages : 384
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Book Description
For undergraduate or graduate courses that include planning, conducting, and evaluating research. A do-it-yourself, understand-it-yourself manual designed to help students understand the fundamental structure of research and the methodical process that leads to valid, reliable results. Written in uncommonly engaging and elegant prose, this text guides the reader, step-by-step, from the selection of a problem, through the process of conducting authentic research, to the preparation of a completed report, with practical suggestions based on a solid theoretical framework and sound pedagogy. Suitable as the core text in any introductory research course or even for self-instruction, this text will show students two things: 1) that quality research demands planning and design; and, 2) how their own research projects can be executed effectively and professionally.
Author: J. César Félix-Brasdefer
Publisher: Cambridge University Press
ISBN: 1107035821
Category : Language Arts & Disciplines
Languages : en
Pages : 295
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Book Description
A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
Author: Joyce L. Epstein
Publisher: Corwin Press
ISBN: 1483320014
Category : Education
Languages : en
Pages : 508
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Book Description
Strengthen programs of family and community engagement to promote equity and increase student success! When schools, families, and communities collaborate and share responsibility for students′ education, more students succeed in school. Based on 30 years of research and fieldwork, the fourth edition of the bestseller School, Family, and Community Partnerships: Your Handbook for Action, presents tools and guidelines to help develop more effective and more equitable programs of family and community engagement. Written by a team of well-known experts, it provides a theory and framework of six types of involvement for action; up-to-date research on school, family, and community collaboration; and new materials for professional development and on-going technical assistance. Readers also will find: Examples of best practices on the six types of involvement from preschools, and elementary, middle, and high schools Checklists, templates, and evaluations to plan goal-linked partnership programs and assess progress CD-ROM with slides and notes for two presentations: A new awareness session to orient colleagues on the major components of a research-based partnership program, and a full One-Day Team Training Workshop to prepare school teams to develop their partnership programs. As a foundational text, this handbook demonstrates a proven approach to implement and sustain inclusive, goal-linked programs of partnership. It shows how a good partnership program is an essential component of good school organization and school improvement for student success. This book will help every district and all schools strengthen and continually improve their programs of family and community engagement.
Author: Zoltán Dörnyei
Publisher: Routledge
ISBN: 1135704783
Category : Education
Languages : en
Pages : 283
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Book Description
The scope of individual learner differences is broad, yet there is no current, comprehensive, and unified volume that provides an overview of the considerable amount of research conducted on various language learner differences, until now.
Author: Francois Cooren
Publisher: Routledge
ISBN: 1136683771
Category : Business & Economics
Languages : en
Pages : 252
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Book Description
Communication as Organizing unites multiple reflections on the role of language under a single rubric: the organizing role of communication. Stemming from Jim Taylor's earlier work, The Emergent Organization: Communication as Its Site and Surface (LEA, 2000), the volume editors present a communicational answer to the question, "what is an organization?" through contributions from an international set of scholars and researchers. The chapter authors synthesize various lines of research on constituting organizations through communication, describing their explorations of the relation between language, human practice, and the constitution of organizational forms. Each chapter develops a dimension of the central theme, showing how such concepts as agency, identity, sensemaking, narrative and account may be put to work in discursive analysis to develop effective research into organizing processes. The contributions employ concrete examples to show how the theoretical concepts can be employed to develop effective research. This distinctive volume encourages readers to discover and develop a truly communicational means of addressing the question of organization, addressing how organization itself emerges in the course of communicational transactions. In presenting a single and entirely communicational perspective for exploring organizational phenomena, grounded in the discourse of communicational transactions and the establishment of relationships through language, it is required reading for scholars, researchers, and graduate students working in organizational communication, management, social psychology, pragmatics of language, and organizational studies.
Author: Barbara A. Fox
Publisher: John Benjamins Publishing
ISBN: 9027229279
Category : Language Arts & Disciplines
Languages : en
Pages : 530
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Book Description
The last 15 years has seen an explosion of research on the topic of anaphora. Studies of anaphora have been important to our understanding of cognitive processes, the relationships between social interaction and grammar, and of directionality in diachronic change. The contributions to this volume represent the next generation of studies in anaphora defined broadly as those morpho-syntactic forms available to speakers for formulating reference taking as their starting point the foundation of research done in the 1980s. These studies examine in detail, and with a richness of methods and theories, what patterns of anaphoric usage can reveal to us about cognition, social interaction, and language change.
