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Author: Kevin Eikenberry
Publisher: John Wiley & Sons
ISBN: 0470501871
Category : Business & Economics
Languages : en
Pages : 18
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Book Description
Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Focusing on Customers workshop, you will: Understand how to impact both internal and external customer service Know how to instill a customer service mindset Understand how to recover from a customer service problem Learn strategies for building stronger partnerships PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9
Author: Kevin Eikenberry
Publisher: John Wiley & Sons
ISBN: 0470501871
Category : Business & Economics
Languages : en
Pages : 18
Get Book Here
Book Description
Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Focusing on Customers workshop, you will: Understand how to impact both internal and external customer service Know how to instill a customer service mindset Understand how to recover from a customer service problem Learn strategies for building stronger partnerships PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9
Author: Nigel Slack
Publisher: Pearson UK
ISBN: 1292176180
Category : Business & Economics
Languages : en
Pages : 542
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Book Description
Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.
Author: H. Kent Baker
Publisher: John Wiley & Sons
ISBN: 0470499117
Category : Business & Economics
Languages : en
Pages : 773
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Book Description
A definitive guide to the growing field of behavioral finance This reliable resource provides a comprehensive view of behavioral finance and its psychological foundations, as well as its applications to finance. Comprising contributed chapters written by distinguished authors from some of the most influential firms and universities in the world, Behavioral Finance provides a synthesis of the most essential elements of this discipline, including psychological concepts and behavioral biases, the behavioral aspects of asset pricing, asset allocation, and market prices, as well as investor behavior, corporate managerial behavior, and social influences. Uses a structured approach to put behavioral finance in perspective Relies on recent research findings to provide guidance through the maze of theories and concepts Discusses the impact of sub-optimal financial decisions on the efficiency of capital markets, personal wealth, and the performance of corporations Behavioral finance has quickly become part of mainstream finance. If you need to gain a better understanding of this topic, look no further than this book.
Author: Wolfgang Kersten
Publisher: Erich Schmidt Verlag GmbH & Co KG
ISBN: 9783503120475
Category : Business logistics
Languages : en
Pages : 280
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Book Description
Author: V. Henderson
Publisher: Elsevier
ISBN: 0080495125
Category : Business & Economics
Languages : en
Pages : 1081
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Book Description
The new Handbook of Regional and Urban Economics: Cities and Geography reviews, synthesizes and extends the key developments in urban and regional economics and their strong connection to other recent developments in modern economics. Of particular interest is the development of the new economic geography and its incorporation along with innovations in industrial organization, endogenous growth, network theory and applied econometrics into urban and regional economics. The chapters cover theoretical developments concerning the forces of agglomeration, the nature of neighborhoods and human capital externalities, the foundations of systems of cities, the development of local political institutions, regional agglomerations and regional growth. Such massive progress in understanding the theory behind urban and regional phenomenon is consistent with on-going progress in the field since the late 1960's. What is unprecedented are the developments on the empirical side: the development of a wide body of knowledge concerning the nature of urban externalities, city size distributions, urban sprawl, urban and regional trade, and regional convergence, as well as a body of knowledge on specific regions of the world—Europe, Asia and North America, both current and historical. The Handbook is a key reference piece for anyone wishing to understand the developments in the field.
Author: Mark L. Blazey
Publisher: Quality Press
ISBN: 1636940048
Category : Business & Economics
Languages : en
Pages : 696
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Book Description
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality
Author: Ingo Walter
Publisher: Institute of Southeast Asian Studies
ISBN: 9813016647
Category : Business & Economics
Languages : en
Pages : 137
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Book Description
This study outlines the framework of high performance financial systems and the parameters for financial firms operating in them. It begins with an intuitive structural model of financial intermediation, and then considers issues facing players in, and users of the financial system, with emphasis on strategic positioning alternatives facing banks and other types of financial institutions, and the principal determinants of their competitive performance. This volume also deals with a critical and controversial dimension in the design of the financial system, the relationship between the structure of financial institutions, and the linkages to ownership and the control process in industry. Using Singapore as a case study, the final two sections apply the lessons of the economics of financial system performance to the battle among financial centres.
Author: Namchul Shin
Publisher: IGI Global
ISBN: 1591404193
Category : Computers
Languages : en
Pages : 354
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Book Description
E-business applications such as supply chain management & customer relations management improve transaction efficiency & scope, & function as effective marketing tools, but it is hard to capture such benfits as economic value or profits. This volume examines how the difficulty might be overcome.
Author: Baisham Chatterjee
Publisher: iUniverse
ISBN: 1462021301
Category : Business & Economics
Languages : en
Pages : 270
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Book Description
This book looks at understanding how to correlate these created resources in a sequence, so that any modern highly creative business with around 100-1500 or more employees understand how they should grow and profit from it. The market exists in a highly competitive environment and so I used ideas like competitive benchmarking, vision, modern analysis of core competence, best practices, transformation and few other ideas that fit together to reduce any organizational gap. I included ideas which people didnt think of earlier in the organization development perspective and created a sequence of highly interesting ideas and modern developments with which I suggest modern research and developments have to offer for the best results of a business. This book is more of a book on innovation bringing together a lot of research ideas on analytic hierarchy, balanced scorecard and benchmarking, and consists of 16 chapters where data has been collected from journals at MCB university press. It is a very good book for understanding how to make the internal processes more advanced for a business and understand utilizing other resources which were not co-related to organization development earlier thus making it an integral part of organization development.
Author: Joe Tidd
Publisher: John Wiley & Sons
ISBN: 1119713307
Category : Business & Economics
Languages : en
Pages : 624
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Book Description
Now in its seventh edition, Managing Innovation: Integrating Technological, Market and Organizational Change enables graduate and undergraduate students to develop the unique skill set and the foundational knowledge required to successfully manage innovation, technology, and new product development. This bestselling text has been fully updated with new data, new methods, and new concepts while still retaining its holistic approach the subject. The text provides an integrated, evidence-based methodology to innovation management that is supported by the latest academic research and the authors’ extensive experience in real-world management practice. Students are provided with an impressive range of learning tools—including numerous case studies, illustrative examples, discussions questions, and key information boxes—to help them explore the innovation process and its relation to the markets, technology, and the organization. "Research Notes" examine the latest evidence and topics in the field, while "Views from the Front Line" offer insights from practicing innovation managers and connect the covered material to actual experiences and challenges. Throughout the text, students are encouraged to apply their knowledge and critical thinking skills to business model innovation, creativity, entrepreneurship, service innovation, and many more current and emerging approaches and practices.
