The Impact of Digital Marketing on Increasing Customer Loyalty PDF Download
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Author: Arifur Khan
Publisher:
ISBN:
Category :
Languages : en
Pages : 8
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Book Description
Today's business market is excessively competitive to sustain as the development of digital media has changed the market situation. Firms can engage more customers within shorter period of time and customers also have multiple options to make purchase decision from diverse region. Nowadays customers think about the future repetitive purchase based on the firms' online performance especially how they try to reach customers through their digital marketing approach. They also rely on constant digital appearance of the firms and how (firms) they deal with them (customers). This paper makes an attempt to identify the effect of digital marketing on increasing customer loyalty by analyzing various factors which have been derived from literature review and questionnaire feedback. We have chosen Exploratory Factor Analysis method to find out the core factors that drive the customers to be loyal in digital market place. Findings indicate that Value added attributes have ranked top in case of increasing customer loyalty in the presence of digital marketing. Content Attribute, Customer Service Attribute and 24/7 Appearance have ranked second, third and fourth respectively in this regard.
Author: Arifur Khan
Publisher:
ISBN:
Category :
Languages : en
Pages : 8
Get Book Here
Book Description
Today's business market is excessively competitive to sustain as the development of digital media has changed the market situation. Firms can engage more customers within shorter period of time and customers also have multiple options to make purchase decision from diverse region. Nowadays customers think about the future repetitive purchase based on the firms' online performance especially how they try to reach customers through their digital marketing approach. They also rely on constant digital appearance of the firms and how (firms) they deal with them (customers). This paper makes an attempt to identify the effect of digital marketing on increasing customer loyalty by analyzing various factors which have been derived from literature review and questionnaire feedback. We have chosen Exploratory Factor Analysis method to find out the core factors that drive the customers to be loyal in digital market place. Findings indicate that Value added attributes have ranked top in case of increasing customer loyalty in the presence of digital marketing. Content Attribute, Customer Service Attribute and 24/7 Appearance have ranked second, third and fourth respectively in this regard.
Author: Nripendra P. Rana
Publisher: Springer Nature
ISBN: 3030243745
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
Author: SUBJECT EXPERT
Publisher: ABMSACADEMY
ISBN:
Category : Business & Economics
Languages : en
Pages : 51
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Book Description
World is going through a digital transformation era and customers are spending most of their time online. Now most of the people are started using online for purchasing essentials items due to the pandemic situation. People are spending their time online for various purposes like spending time on social media networks and searching in the internet. It also helps them to take purchasing decisions at a faster pace than before. Hence organization needs to have dynamic strategies to understand the needs of the users and convert them as their potential customers. Digital marketing is a broader term which also includes the e-marketing concepts. Digital marketing includes strategies which are related to digital media such as internet, social media, e-mail, digital display boards such as billboards, mobile applications, virtual reality, and databases. Digital media content includes audio, video, text and graphics. Digital marketing analytics plays an important role in the success of digital marketing strategies especially with the use of Machine Learning and Deep Learning models in predicting customer behaviors, purchasing patterns and customer loyalty and retention. This book starts with the introduction of digital marketing and discusses the different types of digital marketing strategies, its positives and areas of weakness. It also helps the users to develop and evaluate the effects of their digital marketing strategies. SUBJECT EXPERT www.abmsacademy.com/book.php
Author: Dan Zarrella
Publisher: "O'Reilly Media, Inc."
ISBN: 1449383106
Category : Computers
Languages : en
Pages : 245
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Book Description
Are you looking to take advantage of social media for your business or organization? With easy-to-understand introductions to blogging, forums, opinion and review sites, and social networks such as Twitter, Facebook, and LinkedIn, this book will help you choose the best -- and avoid the worst -- of the social web's unique marketing opportunities. The Social Media Marketing Book guides you through the maze of communities, platforms, and social media tools so you can decide which ones to use, and how to use them most effectively. With an objective approach and clear, straightforward language, Dan Zarrella, aka "The Social Media & Marketing Scientist," shows you how to plan and implement campaigns intelligently, and then measure results and track return on investment. Whether you're a seasoned pro or new to the social web, this book will take you beyond the jargon to social media marketing mastery. Make sense of this complicated environment with the help of screenshots, graphs, and visual explanations Understand the history and culture of each social media type, including features, functionality, and protocols Get clear-cut explanations of the methods you need to trigger viral marketing successes Choose the technologies and marketing tactics most relevant to your campaign goals Learn how to set specific goals for your campaigns and evaluate them according to key performance indicators Praise for The Social Media Marketing Book: "Let Zarrella take you to social-media marketing school. You'll learn more from reading this book than a month of research on the Internet."--Guy Kawasaki, co-founder of Alltop.com "If I could be any other person for a day, it would be Dan Zarella. Either him or Brad Pitt. But Dan's smarter. This book is why I say that."--Chris Brogan, President of New Marketing Labs "This book demonstrates a beginning to the endless possibilities of the Social Web."-- Brian Solis, publisher of leading marketing blog PR 2.0
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1522551883
Category : Business & Economics
Languages : en
Pages : 1755
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Book Description
Consumer interaction and engagement are vital components to help marketers maintain a lasting relationship with their customers. To achieve this goal, companies must utilize current digital tools to create a strong online presence. Digital Marketing and Consumer Engagement: Concepts, Methodologies, Tools, and Applications is an innovative reference source for the latest academic material on emerging technologies, techniques, strategies, and theories in the promotion of brands through forms of digital media. Highlighting a range of topics, such as mobile commerce, brand communication, and social media, this multi-volume book is ideally designed for professionals, researchers, academics, students, managers, and practitioners actively involved in the marketing industry.
Author: Dr. Harshal N. Tamhankar
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
In Recent times, the application of digital marketing channels for developingthe relationships that a business has with its customers and long-term loyalty has obtained attention. In this research paper, demonstrates how brand interaction, query management service, and connectivity can assist marketers enhance customer relationships. Moreover, this paper speaks about the overall impact of digital marketing on the customer commitment towards digital media. This study shows that how customers achieved power in their relationships with brands. It also reflects the factors that are operating behind to make the customers loyal to the brand and have an optimistic attitude towards brand. Lastly, it indicates, the expectations of the customers frombrands on digital media and also with outcomes of their valuable feedback to the brands.
Author: Max Editorial
Publisher: BookRix
ISBN: 3755484145
Category : Business & Economics
Languages : en
Pages : 45
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Book Description
Marketing psychology is a fascinating field that explores how human behavior influences purchasing decisions and how marketers can utilize this knowledge to create more effective campaigns. Understanding the psychology behind consumer choices can transform marketing strategies, helping brands connect with their audiences in a deeper and more meaningful way. What is Marketing Psychology? Marketing psychology studies how psychological factors influence consumer decisions. This includes an analysis of the emotions, perceptions, attitudes and motivations that affect how and why people buy products and services. Understanding these aspects allows marketers to create messages and strategies that resonate with target audiences. The Importance of Understanding Consumer Behavior Understanding consumer behavior is essential to creating marketing strategies that really make an impact. When brands know their customers' motivations and needs, they can develop campaigns that meet those demands more effectively. This not only increases the chances of conversion but also builds loving relationships with consumers. Main Concepts in Marketing Psychology Motivation : What drives consumer behavior? Motivation can be divided into basic needs (such as food and shelter) and psychological needs (such as self-image and status). Understanding these motivations helps brands create campaigns that meet these needs. Perception : How do consumers interpret and give meaning to the information they receive? Perception can be influenced by factors such as product presentation, branding and marketing messages. Brands that understand how to shape perception can create a more favorable and attractive image. Attitudes : Consumers' attitudes towards a product or brand can determine their purchasing behavior. Attitudes can be influenced by past experiences, recommendations from friends and family, and marketing campaigns. Emotions : Emotions play a crucial role in purchasing decisions. The ability to evoke positive emotions, such as joy or reassurance, can increase the likelihood of conversion and brand loyalty. Practical Applications in Digital Marketing Market Segmentation : Using psychological data to segment target audiences based on their behaviors and preferences can make campaigns more effective. For example, segmenting consumers based on their motivations or attitudes can help create more targeted and impactful messages. Personalization : Personalizing marketing experiences, such as product recommendations based on purchasing history or online behavior, can create a sense of relevance and increase engagement. Testing and Adjusting : Conducting A/B testing to understand how different messages and offers affect consumer behavior can provide valuable insights and help optimize campaigns. Conclusion Marketing psychology offers deep insight into how consumers think and age. By applying the principles of psychology to digital marketing, professionals can create more effective strategies and build stronger networks with their audiences. This knowledge is fundamental for anyone who wants to understand and influence consumer behavior effectively.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1522517944
Category : Business & Economics
Languages : en
Pages : 1838
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Book Description
Effective marketing techniques are a driving force behind the success or failure of a particular product or service. When utilized correctly, such methods increase competitive advantage and customer engagement. Advertising and Branding: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on emerging technologies, techniques, strategies, and theories for the development of advertising and branding campaigns in the modern marketplace. Featuring extensive coverage across a range of topics, such as customer retention, brand identity, and global advertising, this innovative publication is ideally designed for professionals, researchers, academics, students, managers, and practitioners actively involved in the marketing industry.
Author: Wilson Ozuem
Publisher: Springer Nature
ISBN: 3030944441
Category : Business & Economics
Languages : en
Pages : 259
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Book Description
Online brand communities (OBCs) are hugely important in the development of marketing strategy, but it is unclear how marketers can effectively utilise these platforms to enhance and develop consumer engagement. For an online brand community to be successful, it should allow members to feel a connection to the brand and with other members while forming a disconnection from those not belonging to the community. It should also have rituals and traditions that join members together over a revered commonality, and moral responsibility in contributing to the community. Indeed, brands play active roles in securing degrees of activity in OBCs’ through content that offers members the quality of engagement they seek. This book focuses on contemporary digital marketing issues in OBCs, offering a comprehensive examination of consumers’ response to active engagement in such communities. It discusses how brands can tap into the various levels of participation, engagement and online conversations in the development of marketing strategy and ultimately examines how an online brand community strengthens value co-creation. Balancing theory with practical approaches, this book gives serious treatment to an important yet until now overlooked area of digital marketing strategy, providing an important resource for scholars, students and practitioners.
Author: Mario Natarelli
Publisher: Hatherleigh Press
ISBN: 1578266866
Category : Business & Economics
Languages : en
Pages : 357
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Book Description
From Patagonia to Apple, Whole Foods to New Balance, we love our favorite products--and, by extension, the companies that provide them. The emotional connections we form with our beloved brands and services are important relationships--relationships that are potentially worth billions. In the fast-paced, constantly-changing world of the modern marketplace, brands must adapt or perish—strategies, methods, and techniques must evolve to remain effective and relevant. Are you using yesterday’s thinking for tomorrow’s challenges? Brand Intimacy details ways to build better marketing through the cultivation of emotional connections between brand and consumer. The book provides lessons for marketers and business leaders alike who are seeking to understand these ultimate brand relationships and the opportunities they represent. Divided into three sections, Brand Intimacy starts with Context and Understanding. This explains today’s marketing landscape, the effects of technology, consumer behaviors and the advancements around decision making. Through research we discovered that people form relationships with brands the same way they develop relationships with other people. This section provides guidance on how to think about complimentary concepts such as loyalty, satisfaction and brand value. We then explore and compare established approaches and methodologies and showcase why intimacy is a compelling new and enhanced opportunity to build your brand or market your business. The second section, Theory and Model reveals and dimensions the brand intimacy model and dissects it into steps to help you better factor it into your marketing approaches or frameworks. Here you will learn the core concepts and components that are essential to build bonds and the role emotion can play to help you achieve greater customer engagement. You can also review the rankings of the best brands in terms of Brand Intimacy. A summary of our annual research reveals the characteristics of best performers, the most intimate industries, and differences based on geography, age, gender and income. By examining the top intimate brands, we reveal and decode the secrets of the bonds they form with their customers. The third section is Methods & Practice, this details the economic benefits and advantages of a strategy that factors Brand Intimacy. Intimate brands are proven to outperform the Fortune 500 and Standards and Poors’ index of brands. Intimate brands create more revenue and profit and last longer. Consumers are also willing to pay more for a brand they are more intimate with. Conversely, we also explore a series of brand failures and lessons learned to help you avoid common pitfalls in brand management. We articulate the steps to build a more intimate brand as well as share a glimpse on the future where software will play a more important role in brand building. The book outlines a proprietary digital platform that we use to help manage and enable intimacy through collaboration, simulators and real-time tracking of emotions. Business and marketing owners face an increasing difficult task to build brands that rise above the clutter, engage more and grow. Brand Intimacy explains how to better measure, build and manage enduring brands. Brands that are built to inspire as well as profit. Written by experienced marketers and backed by extensive research, Brand Intimacy rewrites the rulebook on how to establish and expand your marketing. The book is equal parts theory, research and practice, the result of 7 year journey and a new marketing paradigm for the modern marketer.
