The Hospitality Supervisor's Survival Kit PDF Download
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Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780130498465
Category : Hospitality industry
Languages : en
Pages : 0
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Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780130498465
Category : Hospitality industry
Languages : en
Pages : 0
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Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author: Elwood N. Chapman
Publisher:
ISBN: 9780536729910
Category : Personnel management
Languages : en
Pages : 278
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Book Description
Author: Elwood N. Chapman
Publisher:
ISBN: 9780134525259
Category : Personnel management
Languages : en
Pages : 277
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Book Description
Having sold over 700,000 copies over the last 25 years, Supervisor's Survival Kit is comprehensive enough for a formal college-level course, brief enough for a seminar, and functional enough for self-study or on-the-job reference.
Author: Elwood N. Chapman
Publisher:
ISBN: 9780574207807
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Author: Cliff Goodwin
Publisher: Prentice Hall
ISBN: 9780131183872
Category : Business & Economics
Languages : en
Pages : 340
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Book Description
Continuing the Elwood Chapman tradition, author Cliff Goodwin brings youThe Supervisor's Survival Kit,10 th Edition.Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach-fostering supervisory skills through the use of role plays, case studies, games and exercises-and will help readers gain confidence in their leadership and supervisory roles.This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees.For supervisors, managers, and those wishing to develop strong leadership skills.
Author: Elwood N. Chapman
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 9
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Book Description
Author: Joshua Clifton
Publisher:
ISBN: 9781925833249
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Enter the customer experience revolution. In a now saturated market, a business owner's primary concern has turned to customer attention and loyalty. Customers these days are spoilt for choice, starving for attention and want their needs met... and fast. Understanding your customers' needs and desires is now the competitive playground. Back this up with 'celebrity' status team members and you have a recipe for success. In The Hospitality Survival Guide, we give you all the components to thrive in this competitive space. Whether you're just starting out or simply ready to take your business to the next level, this book will help you establish, operate and succeed in your hospitality business. With more than 15 years industry experience, business mentoring, rubbing shoulders with the industry greats and specialising in marketing, Joshua Clifton guides you step by step through this whole process. He details how to create unrivalled customer experiences in hospitality and paves the way to your future success.
Author: Food and Nutrition Information Center (U.S.)
Publisher:
ISBN:
Category : Food
Languages : en
Pages : 500
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Book Description
Author: Joan H. Underwood
Publisher:
ISBN: 9789769651715
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The transition from line staff to management is fraught with difficulty. Sixty percent of new managers either fail outright or underperform in their first two years, while 51% of managers said they were unprepared for their first managerial role. In this quick-reference guide, Master Trainer and Professional Coach Joan Underwood shares practical insights and proven strategies for conquering the three most common challenges associated with this transition-managing self, managing others, and managing processes. This practical "how-to" guide is an invaluable resource for experienced, new, and aspiring supervisors and managers who would like to take their performance to the next level. Underwood draws from over twenty-five years of experience as a manager, lecturer, HR practitioner, consultant, trainer, and coach to craft a relatable blend of theory, practical models, proven strategies, and engaging stories. As a bonus, each chapter contains activities designed to help readers apply and reinforce the lessons learned. By implementing the strategies in this guide, you will: - Make a smoother transition from individual contributor to manager - Possess a higher level of self-awareness - Gain proven strategies for self-regulation - Have the ability to anticipate and respond rather than merely reacting to challenges - Possess an enhanced ability to get things done with and through others It's time to distinguish yourself from the majority of managers struggling to succeed in a new and challenging role. Managers' First Aid Kit is your go-to resource to master the art and science of managing, so you can become the leader your company needs and the best manager you have the capacity to be.
Author: Food and Nutrition Information Center (U.S.).
Publisher:
ISBN:
Category :
Languages : en
Pages : 180
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Book Description