The Definitive Guide to IT Service Metrics PDF Download
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Author: Kurt McWhirter
Publisher: IT Governance Publishing
ISBN: 1849284067
Category : Business & Economics
Languages : en
Pages : 311
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Book Description
Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
Author: Kurt McWhirter
Publisher: IT Governance Publishing
ISBN: 1849284067
Category : Business & Economics
Languages : en
Pages : 311
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Book Description
Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
Author: Andrew Jaquith
Publisher: Pearson Education
ISBN: 0132715775
Category : Computers
Languages : en
Pages : 356
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Book Description
The Definitive Guide to Quantifying, Classifying, and Measuring Enterprise IT Security Operations Security Metrics is the first comprehensive best-practice guide to defining, creating, and utilizing security metrics in the enterprise. Using sample charts, graphics, case studies, and war stories, Yankee Group Security Expert Andrew Jaquith demonstrates exactly how to establish effective metrics based on your organization’s unique requirements. You’ll discover how to quantify hard-to-measure security activities, compile and analyze all relevant data, identify strengths and weaknesses, set cost-effective priorities for improvement, and craft compelling messages for senior management. Security Metrics successfully bridges management’s quantitative viewpoint with the nuts-and-bolts approach typically taken by security professionals. It brings together expert solutions drawn from Jaquith’s extensive consulting work in the software, aerospace, and financial services industries, including new metrics presented nowhere else. You’ll learn how to: • Replace nonstop crisis response with a systematic approach to security improvement • Understand the differences between “good” and “bad” metrics • Measure coverage and control, vulnerability management, password quality, patch latency, benchmark scoring, and business-adjusted risk • Quantify the effectiveness of security acquisition, implementation, and other program activities • Organize, aggregate, and analyze your data to bring out key insights • Use visualization to understand and communicate security issues more clearly • Capture valuable data from firewalls and antivirus logs, third-party auditor reports, and other resources • Implement balanced scorecards that present compact, holistic views of organizational security effectiveness
Author: Nada R. Sanders
Publisher: Pearson Education
ISBN: 0133438643
Category : Business & Economics
Languages : en
Pages : 187
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Book Description
To succeed in manufacturing and service operations, managers need both technical and behavioral skills, and know how to apply these skills to transform processes and outputs in a wide variety of operational contexts throughout the supply chain. Now, there's an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the Council of Supply Chain Management Professionals (CSCMP), this reference details the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. It covers long-term strategic decisions such as facility location; mid-term tactical decisions such as setting levels of inventory and labor; and short-term operational decisions such as job assignments. Coverage includes: Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals; types of manufacturing and services; planning processes; inventory and labor requirements; process control; productivity levels, and budget control Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement processes, including TQM, ISO, Six Sigma, SPC, Theory of Constraints, FMEA, and 5S Principles/strategies for establishing efficient, effective, and sustainable operations: Manufacturing and services planning and strategies, encompassing facility ownership and location, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more The key roles and value of technology, including MRP II systems, service systems, ERP systems, and capabilities for supporting manufacturing and service planning, execution, and cost management. Requirements and challenges of global manufacturing and service operations, including manufacturing and outsourcing in Low-Cost Countries (LCCs); logistical difficulties, labor challenges, financial implications, decision processes, contract performance, risk management, and regulation Best practices for assessing performance using standard metrics and frameworks, including KPIs, tradeoff analysis, scorecarding, dashboards, and exception management
Author: CSCMP
Publisher: Pearson Education
ISBN: 0133453871
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations Key elements and processes in order fulfillment and customer service, and interactions amongst them Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes The critical role of technology in managing order fulfillment and customer service processes Requirements and challenges of global order fulfillment and customer service processes Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.
Author: Greg Shields
Publisher: Realtimepublishers.com
ISBN: 1931491976
Category : Computers
Languages : en
Pages : 214
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Book Description
Author: Andrew Hiles
Publisher: Rothstein Associates Inc
ISBN: 9781931332132
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.
Author: Paul W. Farris
Publisher: Pearson Education
ISBN: 0137058292
Category : Business & Economics
Languages : en
Pages : 431
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Book Description
"In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge. The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and "triangulate" to optimal solutions. You'll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors' power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. This edition introduces essential new metrics ranging from Net Promoter to social media and brand equity measurement. Last, but not least, it shows how to build comprehensive models to support planning--and optimize every marketing decision you make."--Publisher description.
Author: Matthew A. Waller
Publisher: Pearson Education
ISBN: 0133448827
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Inventory management is a critical component of supply chain management, addressing how much inventory should be carried across the supply chain, where to carry it, and how much safety stock is required to meet the organization's cost and customer service objectives. Now, there's an authoritative and comprehensive guide to best-practice inventory management in any organization. Authored by world-class experts in collaboration with the Council of Supply Chain Management Professionals (CSCMP), this text gives students and practitioners a thorough understanding of each leading approach to managing supply chain inventories, and the variables that drive decisions about inventory levels. It discusses the fundamental need for inventory, how product value affects inventory decisions, how to determine inventory levels, how the number of inventory locations affects inventory levels, and new approaches to reducing inventory. Coverage includes: Basic inventory management goals, roles, concepts, purposes, and terminology, including periodic inventory, perpetual inventory, safety stock, cycle count, ABC analysis, carrying and stockout costs, and more Key inventory management elements, processes, and interactions Principles/strategies for establishing efficient and effective inventory flows The critical role of technology in inventory planning and management New approaches to reducing inventory including postponement, vendor-managed inventories, cross-docking, and quick response systems Understanding essential trade-offs between inventory and transportation costs, including the impact of carrying costs Requirements and challenges of global inventory management Best practices for assessing inventory management performance using standard metrics and frameworks
Author: George Campbell
Publisher: Elsevier
ISBN: 012800715X
Category : Business & Economics
Languages : en
Pages : 177
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Book Description
The revised second edition of Measures and Metrics in Corporate Security is an indispensable guide to creating and managing a security metrics program. Authored by George Campbell, emeritus faculty of the Security Executive Council and former chief security officer of Fidelity Investments, this book shows how to improve security's bottom line and add value to the business. It provides a variety of organizational measurements, concepts, metrics, indicators and other criteria that may be employed to structure measures and metrics program models appropriate to the reader's specific operations and corporate sensitivities. There are several hundred examples of security metrics included in Measures and Metrics in Corporate Security, which are organized into categories of security services to allow readers to customize metrics to meet their operational needs. Measures and Metrics in Corporate Security is a part of Elsevier's Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. - Describes the basic components of a metrics program, as well as the business context for metrics - Provides guidelines to help security managers leverage the volumes of data their security operations already create - Identifies the metrics security executives have found tend to best serve security's unique (and often misunderstood) missions - Includes 375 real examples of security metrics across 13 categories
Author: Parul Dubey
Publisher: Bentham Science Publishers
ISBN: 9815165836
Category : Computers
Languages : en
Pages : 207
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Book Description
Amazon Web Services: A Comprehensive Guide for Beginners and Advanced Users is your go-to companion for learning and mastering AWS. It presents 10 easy-to-read chapters that build a foundation for cloud computing while also equipping readers with the skills necessary to use AWS for commercial projects. Readers will learn how to use AWS cloud computing services for seamless integrations, effective monitoring, and optimizing cloud-based web applications. What you will learn from this guide: 1. Identity and Access Management in AWS: Learn about IAM roles, security of the root account, and password policies, ensuring a robust foundation in access management. 2. Amazon EC2 Instance: Explore the different types of EC2 instances, pricing strategies, and hands-on experiences to launch, manage, and terminate EC2 instances effectively. This knowledge will help to make informed choices about pricing strategies. 3. Storage Options and Solutions: A detailed examination of storage options within Amazon EC2 instances. Understanding Amazon Elastic Block Store (EBS), Amazon Elastic File Storage (EFS), and more, will enhance your ability to handle data storage efficiently. 4. Load Balancing and Auto Scaling: Learn about different types of load balancers and how auto-scaling groups operate, to master the art of managing varying workloads effectively. 5. Amazon Simple Storage Service (S3): Understand S3 concepts such as buckets, objects, versioning, storage classes, and practical applications. 6. AWS Databases and Analytics: Gain insights into modern databases, AWS cloud databases, and analytics services such as Amazon Quicksight, AWS Glue, and Amazon Redshift. 7. Compute Services and Integrations: Understand the workings of Docker, virtual machines, and various compute services offered by AWS, including AWS Lambda and Amazon Lightsail, Amazon MQ and Amazon SQS. 8. Cloud Monitoring: Understand how to set up alarms, analyze metrics, and ensure the efficient monitoring of your cloud environment using Amazon CloudWatch and CloudTrail. Key Features: Comprehensive Introduction to Cloud Computing and AWS Guides readers to the complete set of features in AWS Easy-to-understand language and presentation with diagrams and navigation guides References for further reading Whether you're a student diving into cloud specialization as part of your academic curriculum or a professional seeking to enhance your skills, this guide provides a solid foundation for learning the potential of the AWS suite of applications to deploy cloud computing projects.
