Author: Marc Dorio
Publisher: Penguin
ISBN: 1101478373
Category : Business & Economics
Languages : en
Pages : 333
Book Description
Keep workers working—and happy. The Complete Idiot's Guide® to Boosting Employee Performance is the most current and comprehensive guide for managers seeking to get the most out of their employees and build lasting relationships that will help them grow their business. Includes the newest and most powerful tools to keep employees doing their best, including ideas on keeping morale high when business is tough, avoiding stagnant work habits and routines, energizing employees about their job, how to retain the best employees, and much more. • Practical tips on maintaining clear communication between managers and staff, offering the right incentives, and inspiring teamwork • Includes insightful anecdotes from real life
The Complete Idiot's Guide to Boosting Employee Performance
Author: Marc Dorio
Publisher: Penguin
ISBN: 1101478373
Category : Business & Economics
Languages : en
Pages : 333
Book Description
Keep workers working—and happy. The Complete Idiot's Guide® to Boosting Employee Performance is the most current and comprehensive guide for managers seeking to get the most out of their employees and build lasting relationships that will help them grow their business. Includes the newest and most powerful tools to keep employees doing their best, including ideas on keeping morale high when business is tough, avoiding stagnant work habits and routines, energizing employees about their job, how to retain the best employees, and much more. • Practical tips on maintaining clear communication between managers and staff, offering the right incentives, and inspiring teamwork • Includes insightful anecdotes from real life
Publisher: Penguin
ISBN: 1101478373
Category : Business & Economics
Languages : en
Pages : 333
Book Description
Keep workers working—and happy. The Complete Idiot's Guide® to Boosting Employee Performance is the most current and comprehensive guide for managers seeking to get the most out of their employees and build lasting relationships that will help them grow their business. Includes the newest and most powerful tools to keep employees doing their best, including ideas on keeping morale high when business is tough, avoiding stagnant work habits and routines, energizing employees about their job, how to retain the best employees, and much more. • Practical tips on maintaining clear communication between managers and staff, offering the right incentives, and inspiring teamwork • Includes insightful anecdotes from real life
The Complete Idiot's Guide to Dealing with Difficult Employees
Author: Robert Bacal
Publisher: Penguin
ISBN: 9780028633701
Category : Business & Economics
Languages : en
Pages : 374
Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
Publisher: Penguin
ISBN: 9780028633701
Category : Business & Economics
Languages : en
Pages : 374
Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.
The Complete Idiot's Guide to Human Resource Management
Author: Arthur R. Pell
Publisher: Penguin
ISBN: 9780028641942
Category : Business & Economics
Languages : en
Pages : 368
Book Description
You’re no idiot, of course. You know that your employees are essential to your company’s success. But when it comes to training, motivating, hiring, and firing them, you feel like a few of the many hats you wear don’t fit as well as they should. Don’t outsource your HR function just yet! The Complete Idiot’s Guide® to Human Resource Management will simplify everything you need to know about the people business. In this Complete Idiot’s Guide®, you learn: --How to locate, hire, and retain the most qualified people for positions. --What you need to know about the law and regulations to avoid costly legal battles. --How to organize and administer an effective compensation and benefits plan. --Training tools and techniques to boost employee motivation and performance.
Publisher: Penguin
ISBN: 9780028641942
Category : Business & Economics
Languages : en
Pages : 368
Book Description
You’re no idiot, of course. You know that your employees are essential to your company’s success. But when it comes to training, motivating, hiring, and firing them, you feel like a few of the many hats you wear don’t fit as well as they should. Don’t outsource your HR function just yet! The Complete Idiot’s Guide® to Human Resource Management will simplify everything you need to know about the people business. In this Complete Idiot’s Guide®, you learn: --How to locate, hire, and retain the most qualified people for positions. --What you need to know about the law and regulations to avoid costly legal battles. --How to organize and administer an effective compensation and benefits plan. --Training tools and techniques to boost employee motivation and performance.
The Complete Idiot's Guide to Speed Reading
Author: Abby Marks Beale
Publisher: Penguin
ISBN: 9781592577781
Category : Language Arts & Disciplines
Languages : en
Pages : 308
Book Description
Presents strategies and techniques designed to increase reading speed, and improve comprehension and retention of a variety of reading materials.
Publisher: Penguin
ISBN: 9781592577781
Category : Language Arts & Disciplines
Languages : en
Pages : 308
Book Description
Presents strategies and techniques designed to increase reading speed, and improve comprehension and retention of a variety of reading materials.
The Complete Idiot's Guide to Motivating People
Author: Michael Ramundo
Publisher: Penguin Putnam
ISBN: 9780028632001
Category : Business & Economics
Languages : en
Pages : 374
Book Description
This "Idiot's Guide" shows how to pump up trainers, managers, and leaders of all kinds to inspire the people who work for them.
Publisher: Penguin Putnam
ISBN: 9780028632001
Category : Business & Economics
Languages : en
Pages : 374
Book Description
This "Idiot's Guide" shows how to pump up trainers, managers, and leaders of all kinds to inspire the people who work for them.
The Complete Idiot's Guide to Consulting
Author: Robert Bacal
Publisher: Penguin
ISBN: 9780028642710
Category : Business & Economics
Languages : en
Pages : 376
Book Description
Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.
Publisher: Penguin
ISBN: 9780028642710
Category : Business & Economics
Languages : en
Pages : 376
Book Description
Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.
The Complete Idiot's Guide to Numerology
Author: Kay Lagerquist
Publisher: Penguin
ISBN: 9781592572151
Category : Numerology
Languages : en
Pages : 422
Book Description
Publisher: Penguin
ISBN: 9781592572151
Category : Numerology
Languages : en
Pages : 422
Book Description
The Complete Idiot's Guide to Drawing
Author: Lauren Jarrett
Publisher: Penguin
ISBN: 9781592570805
Category : Art
Languages : en
Pages : 372
Book Description
Idiot proof instructions - easy to understand methods.
Publisher: Penguin
ISBN: 9781592570805
Category : Art
Languages : en
Pages : 372
Book Description
Idiot proof instructions - easy to understand methods.
Defusing Hostile Customers Workbook (Third Edition2010)
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1450585744
Category : Anger
Languages : en
Pages : 192
Book Description
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.
Publisher: Bacal & Associates
ISBN: 1450585744
Category : Anger
Languages : en
Pages : 192
Book Description
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.
The Complete Idiot's Guide to Singing
Author: Phyllis Fulford
Publisher: Penguin
ISBN: 9781592570867
Category : Music
Languages : en
Pages : 276
Book Description
The human voice is the most popular musical instrument, and vocal singing is like any other musical endeavour- it takes discipline, practice (and some talent) to do it well. CIG to Singingoffers readers an easy-to-use guide to the process of becoming a singer. Readers will learn how to find their ideal singing range, how to improve their basic technique, how to stand and breathe properly, how to sing in different musical styles, and the book is filled with numerous illustrations, musical examples and singing exercises. An audio CD includes examples of different techniques and accompaniments for the exercises, letting the reader hear the way they're supposed to sound and practice along. The book also contains a glossary of terms, singer's pronunciation reference, vocal problems troubleshooting guide, and a list of resources.
Publisher: Penguin
ISBN: 9781592570867
Category : Music
Languages : en
Pages : 276
Book Description
The human voice is the most popular musical instrument, and vocal singing is like any other musical endeavour- it takes discipline, practice (and some talent) to do it well. CIG to Singingoffers readers an easy-to-use guide to the process of becoming a singer. Readers will learn how to find their ideal singing range, how to improve their basic technique, how to stand and breathe properly, how to sing in different musical styles, and the book is filled with numerous illustrations, musical examples and singing exercises. An audio CD includes examples of different techniques and accompaniments for the exercises, letting the reader hear the way they're supposed to sound and practice along. The book also contains a glossary of terms, singer's pronunciation reference, vocal problems troubleshooting guide, and a list of resources.