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Author: Linda Eve Diamond
Publisher: McGraw-Hill Education
ISBN: 9780071485654
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.
Author: Linda Eve Diamond
Publisher: McGraw-Hill Education
ISBN: 9780071485654
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1450585744
Category : Anger
Languages : en
Pages : 192
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Book Description
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1926840062
Category :
Languages : en
Pages : 187
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Book Description
Author: Robert Bacal
Publisher: Bacal & Associates
ISBN: 1452803803
Category : Business & Economics
Languages : en
Pages : 191
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Book Description
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author: Meryl Runion
Publisher: McGraw Hill Professional
ISBN: 0071661026
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
Powerful phrases for effective communication in every management situation The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with: Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating
Author: Robert Farrell
Publisher: American Library Association
ISBN: 0838911617
Category : Business & Economics
Languages : en
Pages : 195
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Book Description
Fully a third of all library supervisors are “managing in the middle:” reporting to top-level managers while managing teams of peers or paraprofessional staff in some capacity. This practical handbook is here to assist middle managers navigate their way through the challenges of multitasking and continual gear-shifting. The broad range of contributors from academic and public libraries in this volume help librarians face personal and professional challenges by Linking theoretical ideas about mid-level management to real-world situations Presenting ways to sharpen crucial skills such as communication, productivity, delegation, and performance management Offering specific advice on everything from supervision to surviving layoffsBeing a middle manager can be a difficult job, but the range of perspectives in this book offer strategies and tips to make it easier.
Author: D. Kelly
Publisher: Trafford Publishing
ISBN: 1412042836
Category : Business & Economics
Languages : en
Pages : 202
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Book Description
This humorous look at corporate culture reveals the unique, and comical behaviors of those that work in corporations, especially the managers, who create and control the workplace environment. Laid out in an easy-to read, dictionary-type style, this book not only contains a wealth of witty commentaries about corporate life, but all the observations are grounded in sound psychological and sociological principles. It is a useful guide for all working people. Whether you are manager looking for tidbits of corporate wisdom, an employee looking for insightful observations about corporate life, or someone who just enjoys reading about the ridiculous behaviors that abound in the corporate kingdom, The Complete Guide to Your Manager's BS is a must read.
Author: Meryl Runion
Publisher: McGraw Hill Professional
ISBN: 0071661026
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
Powerful phrases for effective communication in every management situation The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with: Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating
Author: Patrick Alain
Publisher: Red Wheel/Weiser
ISBN: 1601635265
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
Have you ever found yourself at a loss for words around performance review time? Do you find yourself searching for the tone that will perfectly encapsulate exactly what you need to say to each employee? If so, The Quick and Easy Performance Appraisal Phrase Book is definitely for you! Whether you’re a seasoned manager or just starting out, this is your go-to reference. Whether you need to jump-start the review-writing process or are searching for phrases you can use verbatim, The Quick and Easy Performance Appraisal Phrase Book features ready-made wording for virtually every situation. With this book, any manager will be able to quickly and easily select the best phrasing for any review—good or bad. The Quick and Easy Performance Appraisal Phrase Book contains more than 3,000 dynamic phrases that will help you: Say what needs to be said Take charge Boost your team’s productivity Get the work done...and done right! There is even a bonus section covering the “360 review,” when employees review their managers! No matter who you are or what kind of review you need to write, this book will give you all the tools you need, right at your fingertips.
Author: Douglas Max
Publisher: McGraw Hill Professional
ISBN: 0071454985
Category : Business & Economics
Languages : en
Pages : 194
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Book Description
Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: Makes it easy for managers to set high performance goals for executives, management, or non-managers employees Includes many categories of goals, from revenue and productivity goals to quality and personal development goals • Facilitates the goal-setting process across the organization Includes a guide to writing a performance plan for any employee Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.
