The AI Revolution in Customer Service and Support PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The AI Revolution in Customer Service and Support PDF full book. Access full book title The AI Revolution in Customer Service and Support by Ross Smith. Download full books in PDF and EPUB format.
Author: Ross Smith
Publisher: Pearson Education
ISBN: 0138286655
Category : Business & Economics
Languages : en
Pages : 467
Get Book Here
Book Description
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us
Author: Ross Smith
Publisher: Pearson Education
ISBN: 0138286655
Category : Business & Economics
Languages : en
Pages : 467
Get Book Here
Book Description
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us
Author: Jagdish N. Sheth
Publisher: Springer Nature
ISBN: 3031338987
Category : Technology & Engineering
Languages : en
Pages : 315
Get Book Here
Book Description
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Author: David Kay
Publisher:
ISBN:
Category :
Languages : en
Pages :
Get Book Here
Book Description
Artificial intelligence (AI) is changing the way every company does 476536564-and it's revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf-such as chatbots and customer interaction analysis-as well as custom-developed applications that can provide more targeted 476536564 benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.
Author: Thomas H. Davenport
Publisher: MIT Press
ISBN: 0262538008
Category : Business & Economics
Languages : en
Pages : 243
Get Book Here
Book Description
Cutting through the hype, a practical guide to using artificial intelligence for business benefits and competitive advantage. In The AI Advantage, Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them for business benefits and competitive advantage. He cuts through the hype of the AI craze—remember when it seemed plausible that IBM's Watson could cure cancer?—to explain how businesses can put artificial intelligence to work now, in the real world. His key recommendation: don't go for the “moonshot” (curing cancer, or synthesizing all investment knowledge); look for the “low-hanging fruit” to make your company more efficient. Davenport explains that the business value AI offers is solid rather than sexy or splashy. AI will improve products and processes and make decisions better informed—important but largely invisible tasks. AI technologies won't replace human workers but augment their capabilities, with smart machines to work alongside smart people. AI can automate structured and repetitive work; provide extensive analysis of data through machine learning (“analytics on steroids”), and engage with customers and employees via chatbots and intelligent agents. Companies should experiment with these technologies and develop their own expertise. Davenport describes the major AI technologies and explains how they are being used, reports on the AI work done by large commercial enterprises like Amazon and Google, and outlines strategies and steps to becoming a cognitive corporation. This book provides an invaluable guide to the real-world future of business AI. A book in the Management on the Cutting Edge series, published in cooperation with MIT Sloan Management Review.
Author: Barrett Williams
Publisher: Barrett Williams
ISBN:
Category : Business & Economics
Languages : en
Pages : 120
Get Book Here
Book Description
**The ChatGPT Revolution Transforming Customer Service** Unlock the future of customer service with "The ChatGPT Revolution"! This groundbreaking eBook provides an in-depth exploration of how ChatGPT, a state-of-the-art AI, is reshaping the way businesses connect with their customers. **Chapter Highlights** *Introduction to AI in Customer Service* Dive into the evolution of customer service and discover the initial impact of AI technologies like ChatGPT on customer interactions. Learn why ChatGPT is more than just a digital assistant, but a game-changer that personalizes experiences and elevates satisfaction. *The Mechanics Behind ChatGPT* Unravel the intricacies of how ChatGPT operates. From training data to complex language models, understand the core principles of Natural Language Processing and how it allows ChatGPT to comprehend and respond with unprecedented accuracy. *Enhancing Customer Experience* See how ChatGPT can revolutionize customer interactions by providing personalized service, reducing response times, and ensuring consistent availability. *Implementation Strategies* Gain practical insights into setting up and customizing ChatGPT for your companyâs unique needs. Explore how seamless integration with existing systems can streamline operations and maximize efficiency. *Case Studies Success Stories* Learn from real-world applications in diverse sectors such as retail, telecommunications, financial services, and healthcare. Find out how leading organizations have leveraged ChatGPT to overcome challenges and drive success. *Addressing Challenges and Limitations* Tackle common hurdles in implementing ChatGPT, including handling complex queries and ensuring data privacy. Discover strategies for overcoming language barriers and maintaining customer trust. *Training and Maintenance* Learn the best practices for continuous improvement, response monitoring, and human-AI collaboration. *Measuring Impact* Delve into key performance metrics, customer satisfaction surveys, and methods for analyzing feedback to continually enhance service quality. *Ethical Considerations* Understand the importance of transparency, dealing with AI bias, and maintaining a human touch in a tech-driven service landscape. *Future Prospects* Prepare for what lies ahead with emerging trends and potential advancements in AI technology. Envision the future of customer service with ChatGPT 4 and beyond. *Building a ChatGPT-Driven Team* Discover how to create a cohesive team where human agents and AI collaborate effectively. *Competitive Advantage* Learn how ChatGPT can provide differentiation in a crowded market, improve cost efficiency, and support growth. With "The ChatGPT Revolution," youâll gain the knowledge and tools to implement AI-driven strategies that elevate your customer service to new heights. Embrace the power of AI, stay ahead of the curve, and transform your business with the innovative potential of ChatGPT.
Author: Rick Spair
Publisher: Rick Spair
ISBN:
Category : Computers
Languages : en
Pages : 234
Get Book Here
Book Description
Welcome to "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future," a comprehensive exploration of one of the most transformative technologies of our time. Artificial Intelligence (AI) is not just a buzzword or a distant futuristic concept; it is a reality that is rapidly reshaping every facet of our lives. From the way we communicate, work, and learn to how we address global challenges, AI is at the forefront of innovation and change. As you delve into this book, you will embark on a journey through the history, development, and profound impact of AI. We will explore the foundational concepts that underpin AI technologies, demystify the jargon that often surrounds this field, and provide a clear understanding of how AI works. More importantly, we will examine the real-world applications of AI across various sectors, highlighting the benefits and challenges that come with integrating AI into our daily lives. The narrative will take you through the corridors of healthcare, where AI is revolutionizing diagnostics and treatment; into the financial world, where it is enhancing fraud detection and customer service; and onto the roads, where autonomous vehicles are becoming a reality. You will see how AI is personalizing education, transforming entertainment, and optimizing retail experiences. Each chapter is designed to provide insights into how AI is currently being utilized and the future possibilities it holds. Beyond the technological advancements, this book delves into the ethical considerations and societal impacts of AI. We will discuss the moral dilemmas, privacy concerns, and the need for transparency and accountability in AI development. Understanding these aspects is crucial for fostering a responsible AI ecosystem that benefits all of humanity. In the chapters dedicated to the future of work, you will learn about the skills and competencies required in an AI-driven job market. We will explore the opportunities and challenges posed by job automation and the importance of continuous learning and adaptability. This book aims to equip you with the knowledge to navigate and thrive in a rapidly changing world. We will also address the vital role of individuals, businesses, and governments in shaping the future of AI. From fostering innovation and ensuring ethical practices to promoting inclusivity and equity, the collective efforts of all stakeholders are essential for creating a balanced and beneficial AI landscape. "The AI Revolution: How Artificial Intelligence Will Reshape Our Lives, Careers, and Future" is not just an academic discourse but a call to action. It encourages readers to engage with AI positively, responsibly, and proactively. As we stand on the brink of this technological revolution, it is imperative to understand its implications and harness its potential to create a better, more equitable world. Join us as we explore the fascinating world of AI, understand its transformative power, and envision a future where technology and humanity coexist harmoniously for the greater good.
Author: Neil Sahota
Publisher: McGraw Hill Professional
ISBN: 1260458385
Category : Business & Economics
Languages : en
Pages : 320
Get Book Here
Book Description
Disrupt your industry, boost profitability, and grow your business with a powerful A.I. strategy. Artificial Intelligence (A.I.) is on the verge of disrupting every domain of human existence. What does that mean for your business? Everything. Building on the power of A.I. is the factor that will determine success or failure in the very near future—and this in-depth guide from the man who designed the A.I. system that famously won Jeopardy provides everything you need to be a leader in this revolution. Own the A.I. Revolution provides a future-forward look at A.I.—how it will look in the coming years, the countless business opportunities it will offer, the risks that come with it—and delivers the knowledge you need to navigate it all in real and practical ways. You’ll learn how to: •Find the right off-the-shelf A.I. solutions for your needs•Perform a cost/benefit analysis of implementing A.I. into your business strategy•Train and test A.I. before fully committing•Assemble superior teams to steer your A.I. future•Ensure you remain current and ahead of the curve You’ll also find interviews with today’s top experts and A.I. thought leaders on the exciting ways organizations are already transforming themselves through this revolutionary technology. A.I. sounds scary to some, but the best business leaders see it as an opportunity—as a way not only to drive profits and outpace the competition, but to build value for customers and make the world a better place. It’s time to face our brave new A.I.-driven world—and make sure you Own the A.I. Revolution!
Author: Aaron Guilmette
Publisher: Packt Publishing Ltd
ISBN: 1835089925
Category : Computers
Languages : en
Pages : 356
Get Book Here
Book Description
Unlock the untapped potential of ChatGPT, CoPilot, and Azure AI services by integrating them with the Microsoft Power Platform Key Features Gain insights into the latest AI technologies and their business applications Use generative AI to build apps, workflows, and chatbots Learn how to integrate AI services to automate work and deliver apps for specific business needs Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionIn this AI era, employing leading machine learning and AI models such as ChatGPT for responding to customer feedback and prototyping applications is crucial to drive business success in the competitive market. This book is an indispensable guide to integrating cutting-edge technology into business operations and leveraging AI to analyze sentiment at scale, helping free up valuable time to enhance customer relationships. Immerse yourself in the future of AI-enabled application development by working with Power Automate, Power Apps, and the new Copilot Studio. With this book, you’ll learn foundational AI concepts as you explore the extensive capabilities of the low-code Power Platform. You’ll see how Microsoft's advanced machine learning technologies can streamline common business tasks such as extracting key data elements from customer documents, reviewing customer emails, and validating passports and drivers’ licenses. The book also guides you in harnessing the power of generative AI to expedite tasks like creating executive summaries, building presentations, and analyzing resumes. You’ll build apps using natural language prompting and see how ChatGPT can be used to power chatbots in your organization. By the end of this book, you’ll have charted your path to developing your own reusable AI automation patterns to propel your business operations into the future.What you will learn Interact with ChatGPT using connectors and HTTP calls Train AI models to identify the key elements of documents Use generative AI to answer questions about organizational content Leverage AI image recognition services to describe pictures Use generative AI tools to help build workflows and apps Build chatbots using the new Copilot Studio Analyze customer feedback using AI sentiment analysis tools such as AI Builder Who this book is for If you’re interested in exploring the capabilities of modern AI technologies in the workplace, this book is for you. Specially tailored for IT professionals, developers, business leaders, human resources administrators, managers, and entrepreneurs–anyone aspiring to become a productivity rockstar will find this book helpful for extending their skill set through hands-on exercises. The content is beginner-friendly, assuming no knowledge of machine learning or artificial intelligence concepts, making it a perfect starting point for newcomers to the field.
Author: Bahaa Awwad
Publisher: Springer Nature
ISBN: 3031543831
Category :
Languages : en
Pages : 1066
Get Book Here
Book Description
Author: Vijay Kanabar
Publisher: Sams Publishing
ISBN: 0138297320
Category : Business & Economics
Languages : en
Pages : 420
Get Book Here
Book Description
In a world where technology is rapidly evolving, the fusion of project management and artificial intelligence stands at the forefront of innovation. The AI Revolution in Project Management delves deep into the transformative power of generative AI tools that promise to reshape industries, and revolutionize how we manage projects. Whether you're looking to build dynamic teams using AI, choose a project development approach, or monitor project performance, this book has got you covered. Each chapter provides insightful narratives and includes a supplemental Technical Guide that provides tips on using the AI technology. With case studies and prompts, the dialogues showcase AI in action, from stakeholder engagement to risk management. Dive in with experts who’ve spent countless hours using these AI tools in project scenarios to offer a transparent view into generative AI-driven project management. In this book you'll learn: How to create prompts that generate meaningful and actionable insights tailored for your projects When to use AI to enhance decision-making, super-charge productivity, and elevate overall project efficiency Which generative AI models and plug-ins to use for specific project scenarios, ensuring seamless integration and maximum efficiency "AI is not just a buzzword; it’s a tool reshaping how we manage projects and engage with stakeholders." - From the Foreward by Ricardo Viana Vargas, Ph.D. Ricardo is an experienced leader in global operations, project management, business transformation, and crisis management. As founder and managing director of Macrosolutions, a consulting firm with international operations in energy, infrastructure, IT, oil, and finance, he managed more than $20 billion in international projects in the past 25 years. Update As AI products continue to evolve, information published in this book may change. Please note that as of February 2024, there is a name change for Bing Chat and Bard Chat. Microsoft Bing Chat is now Copilot: https://copilot.microsoft.com/. Google Bard is now Gemini: https://gemini.google.com/.
