Telephone Skills from A to Z PDF Download
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Author: Nancy J. Friedman
Publisher: Crisp Learning
ISBN: 9781560523017
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
A vital reference tool for anyone who represents an organization on the telephone.
Author: Nancy J. Friedman
Publisher: Crisp Learning
ISBN: 9781560523017
Category : Business & Economics
Languages : en
Pages : 124
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Book Description
A vital reference tool for anyone who represents an organization on the telephone.
Author:
Publisher:
ISBN: 9781423916253
Category :
Languages : en
Pages :
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Book Description
Author: Logical Operations
Publisher:
ISBN: 9781424624362
Category :
Languages : en
Pages :
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Book Description
Author: Logical Operations LLC
Publisher:
ISBN: 9781560529729
Category :
Languages : en
Pages :
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Book Description
With the same easy-to-understand style of her first book, Telephone Skills from A-Z, Nancy Friedman, The Telephone Doctor(R), creates a handy guide for people in telemarketing.
Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Friedman
Publisher: Arden Shakespeare
ISBN: 9781423917878
Category :
Languages : en
Pages :
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Book Description
With the same easy-to-understand style of her first book, Telephone Skills from A-Z, Nancy Friedman, The Telephone Doctor(R), creates a handy guide for people in telemarketing.
Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274
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Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Thomas J. Farrell
Publisher: Houghton Mifflin Harcourt P
ISBN: 9780155209312
Category : Reference
Languages : en
Pages : 130
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Book Description
Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132
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Book Description
Author: Mary Richards
Publisher: Management Pocketbooks
ISBN: 1907077634
Category : Business & Economics
Languages : en
Pages : 114
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Book Description
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
