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Author: Jerry W. Koehler
Publisher: CRC Press
ISBN: 9781574440164
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Like American business executives, many government leaders realize that a continuation of the traditional management of objectives approach will achieve failure. Those willing to change are searching for a new approach to managing government. The authors of Teams in Government believe the best approach is Total Quality Management (TQM). Why TQM? Because it consists of gradual, unending improvement activities that involve every person in the organization in a totally integrated effort to improve performance and quality at every level and to increase customer satisfaction. The government has two types of customers-the person who receives the benefits of its services and the taxpayer who supplies the money to fuel an efficient and effective operation. If you are looking for the tools and techniques that will enable you to deliver government services that not only meet but exceed the expectations of your customers, to do it right the first time, you need Teams in Government. Any government organization that wants to switch from focusing solely upon meeting the needs of the bureaucracy (primarily on meeting objectives and quotas designed by the upper echelon), who are furthest from your customers, will find TQM to be extremely effective.
Author: Jerry W. Koehler
Publisher: CRC Press
ISBN: 9781574440164
Category : Business & Economics
Languages : en
Pages : 188
Get Book Here
Book Description
Like American business executives, many government leaders realize that a continuation of the traditional management of objectives approach will achieve failure. Those willing to change are searching for a new approach to managing government. The authors of Teams in Government believe the best approach is Total Quality Management (TQM). Why TQM? Because it consists of gradual, unending improvement activities that involve every person in the organization in a totally integrated effort to improve performance and quality at every level and to increase customer satisfaction. The government has two types of customers-the person who receives the benefits of its services and the taxpayer who supplies the money to fuel an efficient and effective operation. If you are looking for the tools and techniques that will enable you to deliver government services that not only meet but exceed the expectations of your customers, to do it right the first time, you need Teams in Government. Any government organization that wants to switch from focusing solely upon meeting the needs of the bureaucracy (primarily on meeting objectives and quotas designed by the upper echelon), who are furthest from your customers, will find TQM to be extremely effective.
Author: Lisa DiTullio
Publisher: Berrett-Koehler Publishers
ISBN: 1523096489
Category : Business & Economics
Languages : en
Pages : 270
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Book Description
Building and leading teams that ensure project success may not be easy, but the techniques involved are straightforward and workable. Lisa DiTullio demonstrates that enhancing team dynamics to improve performance in the federal environment does not have to be complicated or time-consuming. Her time-tested best practices, tips, and processes will help any government manager develop and lead a better team.
Author: Gen. Stanley McChrystal
Publisher: Penguin
ISBN: 0698178513
Category : Business & Economics
Languages : en
Pages : 304
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Book Description
From the New York Times bestselling author of My Share of the Task and Leaders, a manual for leaders looking to make their teams more adaptable, agile, and unified in the midst of change. When General Stanley McChrystal took command of the Joint Special Operations Task Force in 2004, he quickly realized that conventional military tactics were failing. Al Qaeda in Iraq was a decentralized network that could move quickly, strike ruthlessly, then seemingly vanish into the local population. The allied forces had a huge advantage in numbers, equipment, and training—but none of that seemed to matter. To defeat Al Qaeda, they would have to combine the power of the world’s mightiest military with the agility of the world’s most fearsome terrorist network. They would have to become a "team of teams"—faster, flatter, and more flexible than ever. In Team of Teams, McChrystal and his colleagues show how the challenges they faced in Iraq can be relevant to countless businesses, nonprofits, and organizations today. In periods of unprecedented crisis, leaders need practical management practices that can scale to thousands of people—and fast. By giving small groups the freedom to experiment and share what they learn across the entire organization, teams can respond more quickly, communicate more freely, and make better and faster decisions. Drawing on compelling examples—from NASA to hospital emergency rooms—Team of Teams makes the case for merging the power of a large corporation with the agility of a small team to transform any organization.
Author: Mukesh Jain
Publisher: Atlantic Publishers & Dist
ISBN: 9788171569861
Category : Political science
Languages : en
Pages : 508
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Book Description
In Every Country Today, We Confront A Host Of Stubborn Problems: Violent Crime, Drug Abuse, Budgetary Constraints, Crumbling Roads, Traffic Congestion, Pollution. Every Community Is Facing Serious Problems. The Problems Differ From Place To Place. But, The Most Serious Problem Of All, However Is Different, It Is The Inadequacy Of The Institutional Mechanisms We Rely On For Making Public Decisions. Government, Our Biggest Institutional Mechanism, Has Failed To Generate Effective Public Responses To The Problems Troubling Us.Anyone Who Tries To Re-Think Government Is Embarking On A Truly Daunting Process, Because Government Is Such A Complex, Multi-Faceted Institution With So Many Relationships And Responsibilities; From Defense To Commerce, Civic Order And Public Health, To Name Just A Few. As Citizens, We All Know That Our Worst Nightmare About Relationship With Government Is To Be Lost In A Bureaucratic Maze; Shuffled From Place To Place, Waiting Hours In Long Queues, Unable To Find Or Learn Anything. Books Have Been Written And Movies Made About These Nightmares.How Do We Solve These Problems? It Is Not Easy. Without Studying Success, It Is Hard To Devise Real Solutions. For Years, The Government Has Studied Failure, And For Years, Failure Has Endured. So The Approach Has To Be Different. We Have To Look For Success. We Have To Search Organizations That Produce Results, Satisfy Customers, And Increased Productivity. We Have To Study The Organizations That Constantly Learn, Innovate And Improve. It Is Not Difficult To Find Effective, Entrepreneurial Public Organizations. The Book Is Full Of Examples Of Such Organizations.In Last Decades Several Governments Have Been Reinventing Themselves, From Australia To Great Britain, Singapore To Sweden, The Netherlands To New Zealand. Everywhere The Need Of Information Age Societies Are Colliding With The Limits Of Industrial Era Government. Britain Has Called It New Public Management Usa Has Named It Reinvention Initiative. Whatever Be The Name, The Movement To Reinvent Government Is Driven By Absolute Necessity. Governments, All Over The World, Have Reached The Same Conclusion: Government Is Broken, And It Is Time To Fix It. The Time Has Come To Set The House In Order. The Administrative Management Of The Government Needs Overhauling.The Book Is About Studying Success In This Reinvention Movement And Exploring Common Characteristics Of Success. This Book Lays Out The Strategies That Have Proven The Most Effective And Describes How The World S Most Successful Re-Inventors Have Used Them.Our Governments Are In Trouble. They Have Lost Their Sense Of Mission; They Have Lost Their Ethic Of Public Service; And, Most Importantly, They Have Lost The Faith Of The People. We Can No Larger Afford To Pay More For And Get Less From Our Government. The Answer For Every Problem Cannot Always Be Another Program Or More Money. It Is Time To Radically Change The Way The Government Operates To Shift From Top-Down Bureaucracy To Entrepreneurial Government That Empowers Citizens And Communities To Change Our Country From The Bottom Up. The Vision The Book Seeks Is That Of A Government That Works For People, Cleared Of Useless Bureaucracy And Waste And Freed From Red Tape And Senseless Rules.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264708103
Category :
Languages : en
Pages : 159
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Book Description
This Digital Government Review of Slovenia explores how the Government of Slovenia could enhance and harness digital government to achieve broader strategic goals. It evaluates the efforts made so far by the Slovenian government in shifting towards a digital government approach by looking at institutional governance, institutional digital talent, public service delivery and the strategic use of data.
Author: Kay Spearman
Publisher: Routledge
ISBN: 1136565817
Category : Political Science
Languages : en
Pages : 1266
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Book Description
This series is designed to cover all aspects of sound financial management for local governments in developed and developing countries and economies in transition. Concepts of good governance, transparency and accountability are woven into the text of every chapter, and the needs and potential obstacles to greater decentralization and democracy are highlighted. Each volume is self-contained with its own Trainer's Guide, exercises and web resources. Chapters are divided into basic and advanced concepts and the detailed relationship of each topic to the others covered in the series is explained.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264268103
Category :
Languages : en
Pages : 276
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Book Description
This report provides an in-depth, evidence-based analysis of open government initiatives and the challenges countries face in implementing and co-ordinating them.
Author: Bureau of Municipal Research (New York, N.Y.)
Publisher:
ISBN:
Category : Finance
Languages : en
Pages : 754
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Book Description
Author: Fiona Fui-Hoon Nah
Publisher: Springer
ISBN: 3030223388
Category : Computers
Languages : en
Pages : 500
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Book Description
This two-volume set LNCS 11588 and 11589 constitutes the refereed proceedings of the 6th International Conference on Business, Government, and Organizations, HCIBGO 2019, held in July 2019 as part of HCI International 2019 in Orlando, FL, USA. HCII 2019 received a total of 5029 submissions, of which 1275 papers and 209 posters were accepted for publication after a careful reviewing process. The 63 papers presented in these two volumes are organized in topical sections named: Electronic, Mobile and Ubiquitous Commerce, eBanking and Digital Money, Consumer Behaviour, Business Information Systems, Dashboards and Visualization, Social Media and Big Data Analytics in B
Author: Fiona Fui-Hoon Nah
Publisher: Springer Nature
ISBN: 3030503410
Category : Computers
Languages : en
Pages : 591
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Book Description
This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing. *The conference was held virtually due to the COVID-19 pandemic. Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
