Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1564145999
Category : Business & Economics
Languages : en
Pages : 159
Book Description
Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.