Research Methods in Service Industry Management PDF Download
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Author: Nick Johns
Publisher:
ISBN:
Category : Service industries
Languages : en
Pages : 196
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Book Description
Author: Nick Johns
Publisher:
ISBN:
Category : Service industries
Languages : en
Pages : 196
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Book Description
Author: Thomas K. McCraw
Publisher: John Wiley & Sons
ISBN: 1119097290
Category : History
Languages : en
Pages : 407
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Book Description
Tells the story of how America’s biggest companies began, operated, and prospered post-World War I This book takes the vantage point of people working within companies as they responded to constant change created by consumers and technology. It focuses on the entrepreneur, the firm, and the industry, by showing—from the inside—how businesses operated after 1920, while offering a good deal of Modern American social and cultural history. The case studies and contextual chapters provide an in-depth understanding of the evolution of American management over nearly 100 years. American Business Since 1920: How It Worked presents historical struggles with decision making and the trend towards relative decentralization through stories of extraordinarily capable entrepreneurs and the organizations they led. It covers: Henry Ford and his competitor Alfred Sloan at General Motors during the 1920s; Neil McElroy at Procter & Gamble in the 1930s; Ferdinand Eberstadt at the government’s Controlled Materials Plan during World War II; David Sarnoff at RCA in the 1950s and 1960s; and Ray Kroc and his McDonald’s franchises in the late twentieth century and early twenty-first; and more. It also delves into such modern success stories as Amazon.com, eBay, and Google. Provides deep analysis of some of the most successful companies of the 20th century Contains topical chapters covering titans of the 2000s Part of Wiley-Blackwell’s highly praised American History Series American Business Since 1920: How It Worked is designed for use in both basic and advanced courses in American history, at the undergraduate and graduate levels.
Author: Karabegovi?, Isak
Publisher: IGI Global
ISBN: 1799827267
Category : Business & Economics
Languages : en
Pages : 661
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Book Description
In Industry 4.0, industrial productions are adjusted to complete smart automation, which means introducing self-automation methods, self-configuration, self-diagnosis of problems and removal, cognition, and intelligent decision making. This implementation of Industry 4.0 brings about a change in business paradigms and production models, and this will be reflected at all levels of the production process including supply chains and will involve all workers in the production process from managers to cyber-physical systems designers and customers as end-users. The Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing is an essential reference source that explores the development and integration of Industry 4.0 by examining changes and innovations to manufacturing processes as well as its applications in different industrial areas. Featuring coverage on a wide range of topics such as cyber physical systems, integration criteria, and artificial intelligence, this book is ideally designed for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students at the postgraduate level.
Author: Department of Engineering research. University of Michigan, Ann Arbor
Publisher:
ISBN:
Category :
Languages : en
Pages : 40
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Book Description
Author: Levent Altinay
Publisher: Cambridge Scholars Publishing
ISBN: 144388619X
Category : Political Science
Languages : en
Pages : 281
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Book Description
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Author: Eileen Bridges
Publisher: Routledge
ISBN: 135124521X
Category : Business & Economics
Languages : en
Pages : 587
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Book Description
The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Author: Jacquelyn Cuneen
Publisher: Routledge
ISBN: 1351817116
Category : Sports & Recreation
Languages : en
Pages : 263
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Book Description
Sport Industry Research & Analysis offers a no-nonsense, straightforward approach to the study of research design and statistical analysis in the sport enterprise. Each chapter outlines real-world instances in which research and statistics contribute to bottom-line decisions. The book includes clear, progressive instructions, using spreadsheets for statistical computations and analyses. The explanations for the calculations and analyses are presented in the context of sport industry scenarios with sample data. Additional scenarios with sample data provide hands-on practice with each statistical test. "In Practice" contributions from sport industry professionals demonstrate how these practitioners use research and statistical analysis in their everyday tasks. This book's succinct, applied approach to research design and statistical analyses provides readers with essential skills to help them understand the importance of an information-based approach to decision making in the sport enterprise.
Author: Royal Aircraft Establishment (Great Britain)
Publisher:
ISBN:
Category :
Languages : en
Pages : 42
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Book Description
Author:
Publisher:
ISBN:
Category : Electronic journals
Languages : en
Pages : 308
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Book Description
Author: Tatjana Samsonowa
Publisher: Springer Science & Business Media
ISBN: 3790827622
Category : Business & Economics
Languages : en
Pages : 464
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Book Description
Managers are increasingly concerned with the typical methods available for organizational performance measurement and control. Research into performance measurement, within the field of innovation management, has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use Key Performance Indicators (KPIs). It is striking, however, that almost no research has focused explicitly on the performance measurement of research activities, or indeed tried to develop a systematic approach to setting KPIs for specific research goals. This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research, Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies. The following questions are addressed: (1) Which research goals do research departments have? (2) Which KPIs do they use to monitor the achievement of these goals? (3) Is there a systematic best-practice approach to selecting KPIs for performance goals? The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are: Technology Transfer, Future Business Opportunities, Technical Achievements, Intellectual Property, Operational Excellence, Talent Pool, Image, Publications, Presence in Scientific Community, Collaboration with Academia, Collaboration with Partners and Customers. This work led to the creation of the Institute for Industrial Research Performance Management that provides ongoing research and insights for managers of industrial research organizations.
