Quality Management, Customer Satisfaction and Service and Government Commercialization Sessions PDF Download
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Author:
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 384
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Author:
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 384
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Book Description
Author: Transportation Association of Canada
Publisher:
ISBN: 9781895102765
Category : Highway engineering
Languages : en
Pages : 366
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Author:
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 308
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Author:
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 252
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Book Description
Author: Evangelos Grigoroudis
Publisher: Springer Science & Business Media
ISBN: 1441916407
Category : Business & Economics
Languages : en
Pages : 319
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Book Description
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Author:
Publisher:
ISBN:
Category : Roads
Languages : en
Pages : 248
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Book Description
Author: Eberhard Eugen Scheuing
Publisher: Amacom Books
ISBN: 9780814401194
Category : Business & Economics
Languages : en
Pages : 550
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Book Description
Service quality has emerged center stage as a global force. The Service Quality Handbook provides both a panoramic overview of the state of the art in service quality and an invaluable compendium of information on this critical topic. The list of contributors to this cutting-edge reference reads like a Who's Who in Service Quality - all movers and shakers in the business, academic, and government communities in the United States, Canada, Europe, and Japan. These leading experts provide global and multidisciplinary perspectives that will inspire and inform everyone who is working to achieve and sustain competitive advantage and superior organizational performance in a turbulent world. Topics covered range from the evolution of service quality and the growing impact of the Baldrige Award to process management and quality in government services. At the heart of The Handbook are time-tested concepts, strategies, methods, and tools that translate into guidelines and action ideas for creating the quality vision, developing service quality systems, enhancing the role of employees in service quality, understanding and managing customers, and measuring and reinforcing service quality. The 41 chapters of The Handbook add up to the most in-depth, up-to-the-minute information available on service quality today. Whether you're an executive, manager, or consultant in a service or manufacturing company, this visionary yet practical guide will help you teach service quality concepts and strategies; build quality awareness and commitment among employees at all levels; introduce benchmarking practices and processes; make effective use of self-managed teams; improve quality through strategic alliances; and reinforce service quality through service guarantees, recognition, and rewards. This unique collection has no competition. Use The Service Quality Handbook as your road map to enhanced customer satisfaction and greater profitability.
Author: Benaiah Mayabi
Publisher: GRIN Verlag
ISBN: 3668667845
Category : Business & Economics
Languages : en
Pages : 20
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Book Description
Essay from the year 2018 in the subject Business economics - Business Management, Corporate Governance, , language: English, abstract: Businesses have to continue improving the quality of their goods or services to meet the needs of their clients. There are a number of things that determine the quality of such goods or services and one of them is quality management. The process of quality management, if improperly handled may affect a business' quality and negatively leading to losses. This paper therefore provides an overview of a number of things related to quality management in organizations and how they may help or destroy a business.
Author:
Publisher:
ISBN:
Category : Transportation
Languages : en
Pages : 354
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Book Description
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
