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Author: David N. Ammons
Publisher:
ISBN: 9780873261296
Category : Benchmarking (Management)
Languages : en
Pages : 333
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Book Description
Author: David N. Ammons
Publisher:
ISBN: 9780873261296
Category : Benchmarking (Management)
Languages : en
Pages : 333
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Book Description
Author: Janet M. Kelly
Publisher: Routledge
ISBN: 131746298X
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.
Author: National Performance Management Advisory Commission
Publisher:
ISBN: 9780891253037
Category : Local government
Languages : en
Pages : 61
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Book Description
Author: David N. Ammons
Publisher: SAGE Publications
ISBN: 1452267103
Category : Science
Languages : en
Pages : 513
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Book Description
The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout -New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services" -Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.
Author: Harry P Hatry
Publisher: Rowman & Littlefield
ISBN: 1493083031
Category : Political Science
Languages : en
Pages : 343
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Book Description
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.
Author: Stephen Goldsmith
Publisher: Brookings Institution Press
ISBN: 0815732872
Category : Political Science
Languages : en
Pages : 225
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Book Description
Proposing an entirely new governance model to unleash innovation throughout local government At a time when trust is dropping precipitously and American government at the national level has fallen into a state of long-term, partisan-based gridlock, local government can still be effective—indeed more effective and even more responsive to the needs of its citizens. Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data. Calling their approach "distributed governance," Goldsmith and Kleiman offer a model that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book highlights lessons from the many innovations taking place in today's cities to show how a new O/S can create systemic transformation. For students of government, A New City O/S: The Power of Distributed Governance presents a groundbreaking strategy for rethinking the governance of cities, marking an important evolution of the current bureaucratic authority-based model dating from the 1920s. More important, the book is designed for practitioners, starting with public-sector executives, managers, and frontline workers. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center. Nothing will do more to restore trust in government than solutions that work. A New City O/S: The Power of Distributed Governance puts those solutions within reach of those public officials responsible for their delivery.
Author: Paolo Taticchi
Publisher: Springer Science & Business Media
ISBN: 3642048005
Category : Business & Economics
Languages : en
Pages : 373
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Book Description
Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309132568
Category : Technology & Engineering
Languages : en
Pages : 132
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Book Description
The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
Author: Elaine Morley
Publisher: The Urban Insitute
ISBN: 9780877667001
Category : Business & Economics
Languages : en
Pages : 128
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Book Description
Topics covered include scope of CPM, preparing for data collection, reporting and using CPM information.
Author: Soushi Suzuki
Publisher: Springer
ISBN: 9811002428
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
This is the first book to fully introduce a newly developed distance friction minimization (DFM) model, which is one of the new efficiency improvement projection approaches in data envelopment analysis (DEA). The DFM model can produce a most effective solution in efficiency improvement projections for inefficient spatial entities (decision-making units). The book provides a set of fresh contributions to a quantitative assessment of the performance of such policy entities. First it offers a state-of-the art overview of current DEA models and approaches, followed by the operational design of various new types of DEA models, each of them addressing weaknesses in traditional DEA approaches. Then it illustrates the assessment potential of DEA — and its new variants, in particular, the DFM model and subsequent extensions — on the basis of a broadly composed collection of empirical case studies, centering mainly but not exclusively on Japan and other Asian nations.
