Author: Jeanne M. Plas
Publisher: SAGE Publications
ISBN: 1452248230
Category : Business & Economics
Languages : en
Pages : 263
Book Description
From the Business Community... "Person-Centered Leadership builds on that foundation of caring for every individual in the organization and takes it to the next level. It features engaging ′people first/team result′ anecdotes from a variety of American companies and straightforward ′how-tos′ for becoming the kind of leader (not just business) that people love to work for and be associated with. We′ll use it as a discussion for one of our upcoming staff get-togethers." --Michael A. Fisher, Premier Manufacturing Support Services "Dr. Plas′s book provides insights into aspects of human behavior that enhance effective management skills. She affirms that respecting employees as individuals with unique talents and needs within the workplace creates a productive atmosphere that results in happier people and higher profits. This book is now required reading for everyone in our firm who manages people. I totally agree with Dr. Plas′s conclusions about competent leadership and its positive impact on all aspects of the individual and the company." --Bill W. Shoptaw, Shoptaw-James, Inc. From the Academic Community.. "I found particularly interesting the insightful comment that past teamwork and TQM efforts are flawed because they have not rewarded individuals. This suggests a new form of team with individual recognition and elaborated roles for members. The key ideas of related individualism, authenticity, and acceptance of strength and weakness provide guidelines for transforming organizations. There are three chapter-long case studies and a number of shorter examples that add much interest to the book. I would recommend the reader to look at the ′person-centered principles′ that accompany the three chapter-long cases in the second part of the book and the ′actions, hints, and cautions′ sections in the boxes in Chapter 13. I found the ideas to be well presented and insightful and the case studies to be rich and interesting. I think the practical suggestions in the final chapter will be helpful to managers who try to apply the book′s recommendations for change." --Joseph Seltzer, Department of Management, La Salle University Why hasn′t TQM (total quality management) worked as well in the U.S. as it has elsewhere? In the United States, employees seem to prefer recognition of individual achievement over recognition of the work team. Could the American cultural emphasis on the individual be a crucial factor? This engagingly written textbook demonstrates that the recent participatory management failures are the result of a lack of appreciation for the cultural role of rugged individualism. Offering an alternative, person-centered leadership, which puts the individual at the very center of the management approach, author Jeanne M. Plas demonstrates effective, psychology-based, person-centered management techniques using contemporary examples--many of them drawn from her research and consulting work with successful U.S. businesses and CEOs. Topics include: A historical overview of the relationship of the individual to the corporation. The response of new leaders to the problem of rapid technological and social change that outpaces the development of cultural attitudes. Illustrations of a variety of person-centered leadership approaches that fit different companies and different managerial styles. Specific strategies that leaders and managers can use to bring out the best in themselves, their associates, and their organizations.
Person-Centered Leadership
Author: Jeanne M. Plas
Publisher: SAGE Publications
ISBN: 1452248230
Category : Business & Economics
Languages : en
Pages : 263
Book Description
From the Business Community... "Person-Centered Leadership builds on that foundation of caring for every individual in the organization and takes it to the next level. It features engaging ′people first/team result′ anecdotes from a variety of American companies and straightforward ′how-tos′ for becoming the kind of leader (not just business) that people love to work for and be associated with. We′ll use it as a discussion for one of our upcoming staff get-togethers." --Michael A. Fisher, Premier Manufacturing Support Services "Dr. Plas′s book provides insights into aspects of human behavior that enhance effective management skills. She affirms that respecting employees as individuals with unique talents and needs within the workplace creates a productive atmosphere that results in happier people and higher profits. This book is now required reading for everyone in our firm who manages people. I totally agree with Dr. Plas′s conclusions about competent leadership and its positive impact on all aspects of the individual and the company." --Bill W. Shoptaw, Shoptaw-James, Inc. From the Academic Community.. "I found particularly interesting the insightful comment that past teamwork and TQM efforts are flawed because they have not rewarded individuals. This suggests a new form of team with individual recognition and elaborated roles for members. The key ideas of related individualism, authenticity, and acceptance of strength and weakness provide guidelines for transforming organizations. There are three chapter-long case studies and a number of shorter examples that add much interest to the book. I would recommend the reader to look at the ′person-centered principles′ that accompany the three chapter-long cases in the second part of the book and the ′actions, hints, and cautions′ sections in the boxes in Chapter 13. I found the ideas to be well presented and insightful and the case studies to be rich and interesting. I think the practical suggestions in the final chapter will be helpful to managers who try to apply the book′s recommendations for change." --Joseph Seltzer, Department of Management, La Salle University Why hasn′t TQM (total quality management) worked as well in the U.S. as it has elsewhere? In the United States, employees seem to prefer recognition of individual achievement over recognition of the work team. Could the American cultural emphasis on the individual be a crucial factor? This engagingly written textbook demonstrates that the recent participatory management failures are the result of a lack of appreciation for the cultural role of rugged individualism. Offering an alternative, person-centered leadership, which puts the individual at the very center of the management approach, author Jeanne M. Plas demonstrates effective, psychology-based, person-centered management techniques using contemporary examples--many of them drawn from her research and consulting work with successful U.S. businesses and CEOs. Topics include: A historical overview of the relationship of the individual to the corporation. The response of new leaders to the problem of rapid technological and social change that outpaces the development of cultural attitudes. Illustrations of a variety of person-centered leadership approaches that fit different companies and different managerial styles. Specific strategies that leaders and managers can use to bring out the best in themselves, their associates, and their organizations.
Publisher: SAGE Publications
ISBN: 1452248230
Category : Business & Economics
Languages : en
Pages : 263
Book Description
From the Business Community... "Person-Centered Leadership builds on that foundation of caring for every individual in the organization and takes it to the next level. It features engaging ′people first/team result′ anecdotes from a variety of American companies and straightforward ′how-tos′ for becoming the kind of leader (not just business) that people love to work for and be associated with. We′ll use it as a discussion for one of our upcoming staff get-togethers." --Michael A. Fisher, Premier Manufacturing Support Services "Dr. Plas′s book provides insights into aspects of human behavior that enhance effective management skills. She affirms that respecting employees as individuals with unique talents and needs within the workplace creates a productive atmosphere that results in happier people and higher profits. This book is now required reading for everyone in our firm who manages people. I totally agree with Dr. Plas′s conclusions about competent leadership and its positive impact on all aspects of the individual and the company." --Bill W. Shoptaw, Shoptaw-James, Inc. From the Academic Community.. "I found particularly interesting the insightful comment that past teamwork and TQM efforts are flawed because they have not rewarded individuals. This suggests a new form of team with individual recognition and elaborated roles for members. The key ideas of related individualism, authenticity, and acceptance of strength and weakness provide guidelines for transforming organizations. There are three chapter-long case studies and a number of shorter examples that add much interest to the book. I would recommend the reader to look at the ′person-centered principles′ that accompany the three chapter-long cases in the second part of the book and the ′actions, hints, and cautions′ sections in the boxes in Chapter 13. I found the ideas to be well presented and insightful and the case studies to be rich and interesting. I think the practical suggestions in the final chapter will be helpful to managers who try to apply the book′s recommendations for change." --Joseph Seltzer, Department of Management, La Salle University Why hasn′t TQM (total quality management) worked as well in the U.S. as it has elsewhere? In the United States, employees seem to prefer recognition of individual achievement over recognition of the work team. Could the American cultural emphasis on the individual be a crucial factor? This engagingly written textbook demonstrates that the recent participatory management failures are the result of a lack of appreciation for the cultural role of rugged individualism. Offering an alternative, person-centered leadership, which puts the individual at the very center of the management approach, author Jeanne M. Plas demonstrates effective, psychology-based, person-centered management techniques using contemporary examples--many of them drawn from her research and consulting work with successful U.S. businesses and CEOs. Topics include: A historical overview of the relationship of the individual to the corporation. The response of new leaders to the problem of rapid technological and social change that outpaces the development of cultural attitudes. Illustrations of a variety of person-centered leadership approaches that fit different companies and different managerial styles. Specific strategies that leaders and managers can use to bring out the best in themselves, their associates, and their organizations.
Centered Leadership
Author: Joanna Barsh
Publisher: Crown Currency
ISBN: 0804138885
Category : Business & Economics
Languages : en
Pages : 338
Book Description
What enables some talented people to rise to the top and live their full ambitions at work and in life, while others stop short? In 2007, Joanna Barsh led a team at McKinsey & Company to answer that very question. In the process, they uncovered what distinguishes leaders who are successful from those who achieve true greatness, developing an approach called Centered Leadership. They drew on research from across the academic fields of leadership, organization behavior, neuroscience, evolutionary psychology and positive psychology. In addition, Barsh interviewed over 160 leaders from many fields – including business, government and the arts – and from many countries. With quantitative research, the team learned that these leaders have mastered practices to find their balance in the midst of chaos and lead from their most resourceful selves, unleashing the potential of others. In 2009, Johanne Lavoie joined to lead development of programs that help executives build these capabilities. Their research and development work continues as more and more leaders experience Centered Leadership. In the business bestseller, How Remarkable Women Lead, Barsh described Centered Leadership’s five capabilities and the research that underpins it. Here, with colleague Johanne Lavoie, Barsh provides a practical, actionable field guide for implementation. In Centered Leadership, Barsh and Lavoie will guide you through the Centered Leadership program. You’ll find the interactive tools, exercises, and practices that have helped the men and women participants in Centered Leadership programs gain the skills, courage and confidence to lead. And, along the way, you’ll read inspiring stories of remarkable men and women leaders who demonstrate the power of these skills in action. Those early in their careers will learn how to use these skills to explore their passions and accelerate their professional development. Those forming families will be able to use them to reconcile manage work and life to get the most out of both. And those who have already achieved success will be able use these practices to reach their next leadership horizon. No matter what stage you are currently at in your career, or what level of leadership you aspire to, this book will equip you with the tools to unlock your own Centered Leader and achieve more positive impact at work and outside it.
Publisher: Crown Currency
ISBN: 0804138885
Category : Business & Economics
Languages : en
Pages : 338
Book Description
What enables some talented people to rise to the top and live their full ambitions at work and in life, while others stop short? In 2007, Joanna Barsh led a team at McKinsey & Company to answer that very question. In the process, they uncovered what distinguishes leaders who are successful from those who achieve true greatness, developing an approach called Centered Leadership. They drew on research from across the academic fields of leadership, organization behavior, neuroscience, evolutionary psychology and positive psychology. In addition, Barsh interviewed over 160 leaders from many fields – including business, government and the arts – and from many countries. With quantitative research, the team learned that these leaders have mastered practices to find their balance in the midst of chaos and lead from their most resourceful selves, unleashing the potential of others. In 2009, Johanne Lavoie joined to lead development of programs that help executives build these capabilities. Their research and development work continues as more and more leaders experience Centered Leadership. In the business bestseller, How Remarkable Women Lead, Barsh described Centered Leadership’s five capabilities and the research that underpins it. Here, with colleague Johanne Lavoie, Barsh provides a practical, actionable field guide for implementation. In Centered Leadership, Barsh and Lavoie will guide you through the Centered Leadership program. You’ll find the interactive tools, exercises, and practices that have helped the men and women participants in Centered Leadership programs gain the skills, courage and confidence to lead. And, along the way, you’ll read inspiring stories of remarkable men and women leaders who demonstrate the power of these skills in action. Those early in their careers will learn how to use these skills to explore their passions and accelerate their professional development. Those forming families will be able to use them to reconcile manage work and life to get the most out of both. And those who have already achieved success will be able use these practices to reach their next leadership horizon. No matter what stage you are currently at in your career, or what level of leadership you aspire to, this book will equip you with the tools to unlock your own Centered Leader and achieve more positive impact at work and outside it.
Principle-Centered Leadership
Author: Stephen R. Covey
Publisher: Rosetta Books
ISBN: 0795309597
Category : Self-Help
Languages : en
Pages : 326
Book Description
An inspirational and practical guide to leadership from the New York Times–bestselling author of The 7 Habits of Highly Effective People. Covey, named one of Time magazine’s 25 Most Influential Americans, is a renowned authority on leadership, whose insightful advice has helped millions. In his follow-up to The 7 Habits of Highly Effective People, he poses these fundamental questions: How do we as individuals and organizations survive and thrive amid tremendous change? Why are efforts to improve falling so short in real results? How do we unleash the creativity, talent, and energy within ourselves and others? Is it realistic to believe that balance among personal and professional life is possible? The key to dealing with the challenges that we face is to identify a principle-centered core within ourselves and our institutions. In Principle-Centered Leadership, Covey outlines a long-term, inside-out approach to developing people and organizations. Offering insights and guidelines on how to apply these principles both at work and at home, Covey posits that these steps will lead not only to an increase in productivity and quality of work, but also to a new appreciation of personal and professional relationships as we strive to enjoy a more balanced, rewarding, and ultimately more effective life. “There seems to be no limit to the number of writers offering answers to the great perplexities of life. Covey, however, is the North Star in this field . . . without hesitation, strongly recommended.” —Library Journal
Publisher: Rosetta Books
ISBN: 0795309597
Category : Self-Help
Languages : en
Pages : 326
Book Description
An inspirational and practical guide to leadership from the New York Times–bestselling author of The 7 Habits of Highly Effective People. Covey, named one of Time magazine’s 25 Most Influential Americans, is a renowned authority on leadership, whose insightful advice has helped millions. In his follow-up to The 7 Habits of Highly Effective People, he poses these fundamental questions: How do we as individuals and organizations survive and thrive amid tremendous change? Why are efforts to improve falling so short in real results? How do we unleash the creativity, talent, and energy within ourselves and others? Is it realistic to believe that balance among personal and professional life is possible? The key to dealing with the challenges that we face is to identify a principle-centered core within ourselves and our institutions. In Principle-Centered Leadership, Covey outlines a long-term, inside-out approach to developing people and organizations. Offering insights and guidelines on how to apply these principles both at work and at home, Covey posits that these steps will lead not only to an increase in productivity and quality of work, but also to a new appreciation of personal and professional relationships as we strive to enjoy a more balanced, rewarding, and ultimately more effective life. “There seems to be no limit to the number of writers offering answers to the great perplexities of life. Covey, however, is the North Star in this field . . . without hesitation, strongly recommended.” —Library Journal
Leadership for Person-centred Dementia Care
Author: Buz Loveday
Publisher: Jessica Kingsley Publishers
ISBN: 1849052298
Category : Health & Fitness
Languages : en
Pages : 163
Book Description
With a practical focus, this book will equip readers with the skills, knowledge and confidence necessary to lead person-centred dementia care. The areas explored are relevant across a range of care settings, and to all those in, or starting, either a managerial or non-managerial leadership role within a dementia care service.
Publisher: Jessica Kingsley Publishers
ISBN: 1849052298
Category : Health & Fitness
Languages : en
Pages : 163
Book Description
With a practical focus, this book will equip readers with the skills, knowledge and confidence necessary to lead person-centred dementia care. The areas explored are relevant across a range of care settings, and to all those in, or starting, either a managerial or non-managerial leadership role within a dementia care service.
The Future of Nursing
Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 0309208955
Category : Medical
Languages : en
Pages : 700
Book Description
The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.
Publisher: National Academies Press
ISBN: 0309208955
Category : Medical
Languages : en
Pages : 700
Book Description
The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.
The Language of Caring Guide for Physicians
Author: Wendy Leebov
Publisher:
ISBN: 9780988258716
Category :
Languages : en
Pages :
Book Description
Publisher:
ISBN: 9780988258716
Category :
Languages : en
Pages :
Book Description
Person-Centred Healthcare Research
Author: Brendan McCormack
Publisher: John Wiley & Sons
ISBN: 1119099609
Category : Medical
Languages : en
Pages : 242
Book Description
Person-Centred Healthcare Research Person-Centred Healthcare Research provides an innovative and novel approach to exploring a range of research designs and methodological approaches aimed at investigating person-centred healthcare practice within and across healthcare disciplines. With contributions from internationally renowned experts in the field, this engaging resource challenges existing research and development methodologies and their relevance to advancing person-centred knowledge generation, dissemination, translation, implementation and use. It also explores new developments in research methods and practices that open up new avenues for advancing the field of person-centred practice. Person-Centred Healthcare Research: Enables students, practitioners, managers and researchers to gain a solid understanding of the complexity of person-centred thinking in research designs and methods Explores the theories and practices underpinning a topical subject within current healthcare practice Is edited by an internationally recognised team who are at the forefront of person-centred healthcare research For more information on the complete range of Wiley nursing publishing, please visit: www.wileynursing.com To receive automatic updates on Wiley books and journals, join our email list. Sign up today at www.wiley.com/email This new title is also available as an e-book. For more details, please see www.wiley.com/buy/9781119099604
Publisher: John Wiley & Sons
ISBN: 1119099609
Category : Medical
Languages : en
Pages : 242
Book Description
Person-Centred Healthcare Research Person-Centred Healthcare Research provides an innovative and novel approach to exploring a range of research designs and methodological approaches aimed at investigating person-centred healthcare practice within and across healthcare disciplines. With contributions from internationally renowned experts in the field, this engaging resource challenges existing research and development methodologies and their relevance to advancing person-centred knowledge generation, dissemination, translation, implementation and use. It also explores new developments in research methods and practices that open up new avenues for advancing the field of person-centred practice. Person-Centred Healthcare Research: Enables students, practitioners, managers and researchers to gain a solid understanding of the complexity of person-centred thinking in research designs and methods Explores the theories and practices underpinning a topical subject within current healthcare practice Is edited by an internationally recognised team who are at the forefront of person-centred healthcare research For more information on the complete range of Wiley nursing publishing, please visit: www.wileynursing.com To receive automatic updates on Wiley books and journals, join our email list. Sign up today at www.wiley.com/email This new title is also available as an e-book. For more details, please see www.wiley.com/buy/9781119099604
Fundamentals of Person-Centred Healthcare Practice
Author: Brendan McCormack
Publisher: John Wiley & Sons
ISBN: 1119533082
Category : Medical
Languages : en
Pages : 384
Book Description
Fundamentals of Person-Centred Healthcare Practice presents evidence-based perspectives on a broad range of approaches to person-centred practice in healthcare. Featuring contributions from internationally recognised experts in the field, this valuable textbook helps students and staff across healthcare disciplines understand the essential concepts of person-centred practice in various health-related contexts. Using the Person-centred Practice Framework—an innovative theoretical model based on more than two decades of research and practice—students develop a strong understanding of the different components of person-centredness, their connections and interactions, and how they can be implemented to promote positive healthcare experiences for care providers, service-users, and families. Recognising the dynamic and complex nature of person-centredness, the text emphasises the importance of a common language and a shared understanding of person-centred practice in all areas of healthcare, from hospital and social care systems, to mental health, learning disability, and rehabilitation services. This practical and insightful introduction to the subject: Provides engaging, student-friendly coverage of the central principles and practice of person-centredness within a multi-professional and interdisciplinary context Features cases and examples of person-centred practice in curricula worldwide Includes activities designed to support person-centred practitioner development Discusses the future of person-centred facilitation, learning and practice Offers real-world guidance on providing a holistic approach to developing person-centred relationships that facilitate meaningful connections with others Fundamentals of Person-Centred Healthcare Practice is an indispensable resource for nursing and allied health professionals, and an important reference work for educators, facilitators, supervisors and healthcare practitioners.
Publisher: John Wiley & Sons
ISBN: 1119533082
Category : Medical
Languages : en
Pages : 384
Book Description
Fundamentals of Person-Centred Healthcare Practice presents evidence-based perspectives on a broad range of approaches to person-centred practice in healthcare. Featuring contributions from internationally recognised experts in the field, this valuable textbook helps students and staff across healthcare disciplines understand the essential concepts of person-centred practice in various health-related contexts. Using the Person-centred Practice Framework—an innovative theoretical model based on more than two decades of research and practice—students develop a strong understanding of the different components of person-centredness, their connections and interactions, and how they can be implemented to promote positive healthcare experiences for care providers, service-users, and families. Recognising the dynamic and complex nature of person-centredness, the text emphasises the importance of a common language and a shared understanding of person-centred practice in all areas of healthcare, from hospital and social care systems, to mental health, learning disability, and rehabilitation services. This practical and insightful introduction to the subject: Provides engaging, student-friendly coverage of the central principles and practice of person-centredness within a multi-professional and interdisciplinary context Features cases and examples of person-centred practice in curricula worldwide Includes activities designed to support person-centred practitioner development Discusses the future of person-centred facilitation, learning and practice Offers real-world guidance on providing a holistic approach to developing person-centred relationships that facilitate meaningful connections with others Fundamentals of Person-Centred Healthcare Practice is an indispensable resource for nursing and allied health professionals, and an important reference work for educators, facilitators, supervisors and healthcare practitioners.
Leadership for Healthcare
Author: Hartley, Jean
Publisher: Policy Press
ISBN: 1847424864
Category : Business & Economics
Languages : en
Pages : 164
Book Description
Is leadership just a fashion that is blowing through the healthcare sector and will blow out again? Is it just new fancy language to describe what has always happened in hospitals, surgeries, and schools across the land? The authors think not, and there are many reasons why leadership - across the organization and across healthcare networks - needs to be taken seriously. Clear and convincing with practical applications, Leadership for Healthcare includes a systematic literature review of the academic and policy literature of healthcare leadership in the UK in the last 10 years. The book provides an evidence-based framework which synthesizes the literature from health services management and business. It draws out lessons for policy, practice, and future research in the area of leadership in healthcare, and it provides a clear 'road map' of the terrain of leadership which will help to avoid some of the pitfalls, fallacies, and fantasies about leadership.
Publisher: Policy Press
ISBN: 1847424864
Category : Business & Economics
Languages : en
Pages : 164
Book Description
Is leadership just a fashion that is blowing through the healthcare sector and will blow out again? Is it just new fancy language to describe what has always happened in hospitals, surgeries, and schools across the land? The authors think not, and there are many reasons why leadership - across the organization and across healthcare networks - needs to be taken seriously. Clear and convincing with practical applications, Leadership for Healthcare includes a systematic literature review of the academic and policy literature of healthcare leadership in the UK in the last 10 years. The book provides an evidence-based framework which synthesizes the literature from health services management and business. It draws out lessons for policy, practice, and future research in the area of leadership in healthcare, and it provides a clear 'road map' of the terrain of leadership which will help to avoid some of the pitfalls, fallacies, and fantasies about leadership.
Pandemic Influenza Preparedness and Response
Author: World Health Organization
Publisher: World Health Organization
ISBN: 9241547685
Category : Medical
Languages : en
Pages : 62
Book Description
This guidance is an update of WHO global influenza preparedness plan: the role of WHO and recommendations for national measures before and during pandemics, published March 2005 (WHO/CDS/CSR/GIP/2005.5).
Publisher: World Health Organization
ISBN: 9241547685
Category : Medical
Languages : en
Pages : 62
Book Description
This guidance is an update of WHO global influenza preparedness plan: the role of WHO and recommendations for national measures before and during pandemics, published March 2005 (WHO/CDS/CSR/GIP/2005.5).