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Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102941517
Category :
Languages : en
Pages : 60
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Book Description
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102941517
Category :
Languages : en
Pages : 60
Get Book Here
Book Description
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102957990
Category :
Languages : en
Pages : 94
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Book Description
This annual report from the Parliamentary and Health Service Ombusdman links lessons learned from individual complaints to the wider public for the benefit of improved services. The Ombudsman, whose office dealt with over 11,500 enquiries during the year, reported on 926 investigations across both her jurisdictions. 290 of those reports related to government departments and a range of other public bodies in the UK: of those 68 per cent were fully or partly upheld. 636 reports related to the NHS in England and of those 49 per cent were fully or partly upheld. A number of case studies are included which show how patterns of poor administration can be identified from individual complaints and how the Office has worked with service providers to change their approach. The report also highlights the forthcoming changes to NHS complaints handling which will see a new, simpler system in place from 1 April 2009. Complaints that are not resolved locally by those who delivered the original service may be referred directly to the Ombudsman, so removing the current intermediate review by the Healthcare Commission.
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher: Stationery Office Books (TSO)
ISBN: 9780102946130
Category :
Languages : en
Pages : 72
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Book Description
On cover: Putting principles into practice
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher:
ISBN: 9780102961638
Category :
Languages : en
Pages : 64
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Book Description
On cover: Every complaint matters - annual report 2008-09
Author: Trevor Buck
Publisher: Routledge
ISBN: 1317022416
Category : Law
Languages : en
Pages : 321
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Book Description
The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Author: Great Britain. Parliament. House of Commons. Foreign Affairs Committee
Publisher: The Stationery Office
ISBN: 9780215521934
Category : Political Science
Languages : en
Pages : 214
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Book Description
The Human rights annual report 2007 from the Foreign and Commonwealth Office published as Command paper Cm. 7340 (ISBN 9780101734028)
Author: Lisa Webley
Publisher: Oxford University Press (UK)
ISBN: 0199694567
Category : Law
Languages : en
Pages : 722
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Book Description
'Complete Public Law' combines extracts from key primary and secondary materials with jargon-free text to provide a resource for the student new to the study of constitutional and administrative law.
Author: Great Britain. Parliamentary and Health Service Ombudsman
Publisher: The Stationery Office
ISBN: 9780102959048
Category : Complaints (Administrative procedure)
Languages : en
Pages : 100
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Book Description
In 2007-08 the Parliamentary Ombudsman received 7,341 complaints about government departments and a range of other public bodies. Of these, 2,574 were about the Department for Work and Pensions (DWP). This is not surprising given the size and nature of DWP's business, serving as they do over 20 million customers at any one time. It is understandable, even inevitable, that mistakes will happen. What is important is how DWP dealt with the complaints arising from mistakes. Many, but by no means all, of the complaints received could have been resolved much sooner and by DWP themselves, if the complaint handling had been more customer focused. This report contains an anonymised digest of selected cases, highlighting poor information, delays, poor record-keeping, poor communication. Local resolution of complains should be the most efficient way to secure an appropriate outcome. It is hoped the report will encourage DWP to seek ways to improve the service they provide to citizens.
Author: Anthony Bottoms
Publisher: Routledge
ISBN: 1317436776
Category : Social Science
Languages : en
Pages : 306
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Book Description
In recent years far more attention has been paid to victims of crime both in terms of awareness of the effect of crime upon their lives, and in changes that have been made to the criminal justice system to improve their rights and treatment. This process seems set to continue, with legislative plans announced to rebalance the criminal justice system in favour of the victim. This latest book in the Cambridge Criminal Justice Series brings together leading authorities in the field to review the role of the victim in the criminal justice system in the context of these developments.
