Author: Michele Dufresne
Publisher:
ISBN: 9781603434225
Category :
Languages : en
Pages :
Book Description
Meet Rusty the Robot!
Mom Makes Rusty the Robot
Author: Michele Dufresne
Publisher:
ISBN: 9781603434225
Category :
Languages : en
Pages :
Book Description
Meet Rusty the Robot!
Publisher:
ISBN: 9781603434225
Category :
Languages : en
Pages :
Book Description
Meet Rusty the Robot!
That's No Angry Mob, That's My Mom
Author: Michael Graham
Publisher: Regnery Publishing
ISBN: 1596986190
Category : Political Science
Languages : en
Pages : 270
Book Description
Discusses the Obama administration's far-left policies and reveals the conservative movement of non-activist, everyday citizens protesting against the liberal policies.
Publisher: Regnery Publishing
ISBN: 1596986190
Category : Political Science
Languages : en
Pages : 270
Book Description
Discusses the Obama administration's far-left policies and reveals the conservative movement of non-activist, everyday citizens protesting against the liberal policies.
Rusty Helps Out
Author: Michèle Dufresne
Publisher:
ISBN: 9781603432702
Category :
Languages : en
Pages : 16
Book Description
Mom, Dad, Jada, and Anthony discover all the things Rusty can do: talk, play, and clean up messes around the house!
Publisher:
ISBN: 9781603432702
Category :
Languages : en
Pages : 16
Book Description
Mom, Dad, Jada, and Anthony discover all the things Rusty can do: talk, play, and clean up messes around the house!
Would You Do That to Your Mother?
Author: Jeanne Bliss
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Publisher: Penguin
ISBN: 0735217815
Category : Business & Economics
Languages : en
Pages : 274
Book Description
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
The Year Mom Won the Pennant
Author: Matt Christopher
Publisher: Little, Brown Books for Young Readers
ISBN: 031609613X
Category : Juvenile Fiction
Languages : en
Pages : 56
Book Description
a The boys are all hesitant when one boy's mother is the only parent who volunteers to coach their Little League team, but there is quite a surprise in store for them.
Publisher: Little, Brown Books for Young Readers
ISBN: 031609613X
Category : Juvenile Fiction
Languages : en
Pages : 56
Book Description
a The boys are all hesitant when one boy's mother is the only parent who volunteers to coach their Little League team, but there is quite a surprise in store for them.
My Mom Has Two Jobs
Author: Michelle Travis
Publisher: Michelle Travis
ISBN: 9780997722062
Category : Mother and child
Languages : en
Pages : 62
Book Description
Children explore how their mothers have careers but also have the job of taking care of them.
Publisher: Michelle Travis
ISBN: 9780997722062
Category : Mother and child
Languages : en
Pages : 62
Book Description
Children explore how their mothers have careers but also have the job of taking care of them.
The Mom Test
Author: Rob Fitzpatrick
Publisher: Robfitz Ltd
ISBN: 1492180742
Category : Business & Economics
Languages : en
Pages : 133
Book Description
The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little . As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it and it's worth doing right . Talking to customers is one of the foundational skills of both Customer Development and Lean Startup. We all know we're supposed to do it, but nobody seems willing to admit that it's easy to screw up and hard to do right. This book is going to show you how customer conversations go wrong and how you can do better.
Publisher: Robfitz Ltd
ISBN: 1492180742
Category : Business & Economics
Languages : en
Pages : 133
Book Description
The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little . As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it and it's worth doing right . Talking to customers is one of the foundational skills of both Customer Development and Lean Startup. We all know we're supposed to do it, but nobody seems willing to admit that it's easy to screw up and hard to do right. This book is going to show you how customer conversations go wrong and how you can do better.
Mom Babble
Author: Mary Katherine Backstrom
Publisher: Abingdon Press
ISBN: 1501894536
Category : Family & Relationships
Languages : en
Pages : 306
Book Description
Featured on The Ellen DeGeneres Show sharing her "Holiday Magic" viral video. Hope, humor, and spiritual inspiration to families in the trenches of parenthood from the founder of Mom Babble. Mary Katherine Backstrom spends her days mending booboos, conquering the boogie man, comforting heartaches, laughing at knock-knock jokes, cooking pancakes, throwing baseballs, and mopping muddy floors. In other words she spends her days relishing in the beautiful, constant noise that is a life with children. In Mom Babble Mary Katherine (MK) Backstrom, founder and personality behind the Mom Babble online community, offers up hope, humor, and spiritual inspiration to families in the trenches of parenthood. With laughter, crying, and eye-rolls MK’s, oh so, real essays about raising littles will delight all the not perfect, not always holy, not completely normal, messy, honest and wonderful moms that read them. MK’s conversational approach connects with readers like dear friends cozied up on a coffee date. Praise for Mary Katherine Backstrom “I love how honest and relatable Mary Katherine is in her writing. When an author is raw, it is easy to make a connection to their work.” – Meredith Masony, Founder of That’s Inappropriate “One of Facebook’s funniest parents!” – Today Show Parenting Team “Mary Katherine brings love, wisdom, compassion, humor, and insight to her writing that is a must read for every parent.” – Love What Matters “I have probably read more parenting essays than anyone on the planet, and Mary Katherine’s voice still surprises me. I laugh out loud, cry, and recall the magic of being a mother in those fresh early years. She is a friend to the struggling moms in the trenches of motherhood.” – Jill Smokler, Founder of Scary Mommy and New York Times Best-selling author “Thank you for cracking us up.” – Today with Hoda & Jenna Product Features: Features funny and relatable personal essays. Expands on Backstrom’s already popular Mom Babble community posts and stories. Includes a forward by Meredith Masony, founder of That’s Inappropriate and That’s Inappropriate Parents online communities with nearly 1 million followers across multiple channels. 4-color photographs throughout. Grain embossed hardcover with ribbon.
Publisher: Abingdon Press
ISBN: 1501894536
Category : Family & Relationships
Languages : en
Pages : 306
Book Description
Featured on The Ellen DeGeneres Show sharing her "Holiday Magic" viral video. Hope, humor, and spiritual inspiration to families in the trenches of parenthood from the founder of Mom Babble. Mary Katherine Backstrom spends her days mending booboos, conquering the boogie man, comforting heartaches, laughing at knock-knock jokes, cooking pancakes, throwing baseballs, and mopping muddy floors. In other words she spends her days relishing in the beautiful, constant noise that is a life with children. In Mom Babble Mary Katherine (MK) Backstrom, founder and personality behind the Mom Babble online community, offers up hope, humor, and spiritual inspiration to families in the trenches of parenthood. With laughter, crying, and eye-rolls MK’s, oh so, real essays about raising littles will delight all the not perfect, not always holy, not completely normal, messy, honest and wonderful moms that read them. MK’s conversational approach connects with readers like dear friends cozied up on a coffee date. Praise for Mary Katherine Backstrom “I love how honest and relatable Mary Katherine is in her writing. When an author is raw, it is easy to make a connection to their work.” – Meredith Masony, Founder of That’s Inappropriate “One of Facebook’s funniest parents!” – Today Show Parenting Team “Mary Katherine brings love, wisdom, compassion, humor, and insight to her writing that is a must read for every parent.” – Love What Matters “I have probably read more parenting essays than anyone on the planet, and Mary Katherine’s voice still surprises me. I laugh out loud, cry, and recall the magic of being a mother in those fresh early years. She is a friend to the struggling moms in the trenches of motherhood.” – Jill Smokler, Founder of Scary Mommy and New York Times Best-selling author “Thank you for cracking us up.” – Today with Hoda & Jenna Product Features: Features funny and relatable personal essays. Expands on Backstrom’s already popular Mom Babble community posts and stories. Includes a forward by Meredith Masony, founder of That’s Inappropriate and That’s Inappropriate Parents online communities with nearly 1 million followers across multiple channels. 4-color photographs throughout. Grain embossed hardcover with ribbon.
Sh*tty Mom for All Seasons
Author: Alicia Ybarbo
Publisher: Abrams
ISBN: 1613127197
Category : Humor
Languages : en
Pages : 214
Book Description
The authors of the New York Times–bestselling Sh*tty Mom are back with a hilarious guide presenting common parenting scenarios with advice for getting through the year the sh*tty mom way. Told in the same tongue-in-cheek voice as the original, this sequel is full of funny parenting tips and relatable stories for contemporary moms. Sh*tty Mom for All Seasons explores the occasions throughout the year that test every mother’s patience and inspire self-deprecating humor and that second glass of wine. With chapters organized by season, the book will teach you how to navigate the bumpy roads of motherhood, learn to laugh at the occasional parenting fail, and maybe even appreciate your own mother. Or not. Sample chapters for the sh*tty mom year include: Fall: “Yes, We All Have to Be Here: The Annual PTO Funsraiser” Winter: “Mom’s Real New Year’s Resolutions” Spring: “I’m Running Off with the Gardner: April Fools!” Summer: “Summer Reading Lists & Other Great Reasons Why You Don’t Home School” The Emmy Award–winning TODAY show producers and self-proclaimed sh*tty moms, Alicia Ybarbo and Mary Ann Zoellner, together with humorist Erin Clune, bring you the perfect book for mothers who don’t take themselves too seriously.
Publisher: Abrams
ISBN: 1613127197
Category : Humor
Languages : en
Pages : 214
Book Description
The authors of the New York Times–bestselling Sh*tty Mom are back with a hilarious guide presenting common parenting scenarios with advice for getting through the year the sh*tty mom way. Told in the same tongue-in-cheek voice as the original, this sequel is full of funny parenting tips and relatable stories for contemporary moms. Sh*tty Mom for All Seasons explores the occasions throughout the year that test every mother’s patience and inspire self-deprecating humor and that second glass of wine. With chapters organized by season, the book will teach you how to navigate the bumpy roads of motherhood, learn to laugh at the occasional parenting fail, and maybe even appreciate your own mother. Or not. Sample chapters for the sh*tty mom year include: Fall: “Yes, We All Have to Be Here: The Annual PTO Funsraiser” Winter: “Mom’s Real New Year’s Resolutions” Spring: “I’m Running Off with the Gardner: April Fools!” Summer: “Summer Reading Lists & Other Great Reasons Why You Don’t Home School” The Emmy Award–winning TODAY show producers and self-proclaimed sh*tty moms, Alicia Ybarbo and Mary Ann Zoellner, together with humorist Erin Clune, bring you the perfect book for mothers who don’t take themselves too seriously.
M.O.M.: Mother of Madness #2 (of 3)
Author: Emilia Clarke
Publisher: Image Comics
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 44
Book Description
Game of Thrones superstar EMILIA CLARKE returns with an OVERSIZED THREE-ISSUE MINISERIES! Maya’s powers (and popularity!) explode! Bath time’s at 7 p.m., bedtime’s at 8 p.m., and crime fighting never sleeps when a villain out of Maya’s shadowy past comes to collect. Can she catch criminals and be home before the school run?!
Publisher: Image Comics
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 44
Book Description
Game of Thrones superstar EMILIA CLARKE returns with an OVERSIZED THREE-ISSUE MINISERIES! Maya’s powers (and popularity!) explode! Bath time’s at 7 p.m., bedtime’s at 8 p.m., and crime fighting never sleeps when a villain out of Maya’s shadowy past comes to collect. Can she catch criminals and be home before the school run?!