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Author: Chandrakant Agarwal
Publisher: SAP PRESS
ISBN: 9781493210398
Category : Customer relations
Languages : en
Pages : 0
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Book Description
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Author: Chandrakant Agarwal
Publisher: SAP PRESS
ISBN: 9781493210398
Category : Customer relations
Languages : en
Pages : 0
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Book Description
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Author: Juliane Bode
Publisher: SAP PRESS
ISBN: 9781592291212
Category : Customer relations
Languages : en
Pages : 407
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Book Description
Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware
Author: Stephen Johannes
Publisher: SAP PRESS
ISBN: 9781592294398
Category : Customer relations
Languages : en
Pages : 0
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Book Description
Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!
Author: Vivek Kale
Publisher: CRC Press
ISBN: 1482231425
Category : Business & Economics
Languages : en
Pages : 518
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Book Description
In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.
Author: Uwe Blumöhr
Publisher: SAP PRESS
ISBN: 9781592294008
Category : Computer integrated manufacturing systems
Languages : en
Pages : 0
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Book Description
Need to know about Variant Configuration in SAP? Look no further. This is your complete resource to implementing, setting up, and using variant configuration with SAP ERP 6.0 and CRM 2007. Youll learn about the business processes and integration issues, details of configuration in SAP CRM, special features of industry solutions, extensions of SAP customers and partners, and the selected challenges of using variant configuration. The book provides real-world case studies and customer examples, so you can learn about the dos and donts of variant configuration projects in a business environment.
Author: Christian van Helfteren
Publisher: SAP PRESS
ISBN: 9781493221783
Category : Computers
Languages : en
Pages : 905
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Book Description
Looking to get SAP S/4HANA Sales up and running? This book has all the expert guidance you need! Start with the organizational structure and master data, including customer-vendor integration. Then follow click-by-click instructions to configure your key SD processes. Including SAP Fiori reports and KPIs, this is your all-in-one sales resource!
Author: Chandrakant Agarwal
Publisher: Packt Publishing Ltd
ISBN: 1801070342
Category : Computers
Languages : en
Pages : 452
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Book Description
Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.
Author: Chaitanaya Desai
Publisher: SAP PRESS
ISBN: 9781493218837
Category : Computers
Languages : en
Pages : 453
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Book Description
Whether you're upgrading an existing billing system or moving to a subscription- or consumption-based model, SAP BRIM is ready--and here's is your guide! From subscription order management and charging to invoicing and contract accounting, get step-by-step instructions for each piece of the billing puzzle. For setup, execution, or analytics, follow a continuous case study through each billing process. With this book, join the future of billing! a. End-to-End Billing Learn the what and the why of SAP BRIM, and then master the how! Charging, invoicing, contract accounts receivable and payable, and subscription order management--see how to streamline billing with the SAP BRIM solutions. b. Configuration and Functionality Set up and use SAP BRIM tools: Subscription Order Management, SAP Convergent Charging, SAP Convergent Invoicing, FI-CA, and more. Implement them individually or as part of an integrated landscape. c. SAP BRIM in Action Meet Martex Corp., a fictional telecommunications case study and your guide through the SAP BRIM suite. Follow its path to subscription-based billing and learn from billing industry best practices! 1) SAP Billing and Revenue Innovation Management 2) Subscription order management 3) SAP Convergent Charging 4) SAP Convergent Invoicing 5) Contracts accounting (FI-CA) 6) SAP Convergent Mediation 7) Reporting and analytics 8) Implementation 9) Project management
Author: Ricardo Lopez
Publisher: SAP PRESS
ISBN: 9781493212606
Category : Computers
Languages : en
Pages : 0
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Book Description
Customize your SD project to meet your unique sales setup From quotations and sales orders to shipping and outbound delivery documents, learn how to align an SAP ERP Sales and Distribution implementation with the critical processes that help each business thrive. Get configuration guidance for sales, billing and credit management, distribution, and more. Up to date for EHP 7, this second edition teaches the ins and outs of SD customization and use. Master Data Setup Learn how to customize master data for customers, materials, and batches, and how to maintain this data in a functional implementation after go-live. Key SD Functionality From sales and pricing to billing and beyond, learn how to configure a system to get the most out of critical SD functionality like returns processing, product delivery, and route determination. Highlights: Organizational structure Master data Sales Pricing Credit management Picking and packing Delivery Billing Reporting and analysis with SAP HANA
Author: Wolfgang Fitznar
Publisher: SAP PRESS
ISBN: 9781493219568
Category : Computers
Languages : en
Pages : 420
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Book Description
"Get to work in SAP S/4HANA with this introductory guide! Learn how to navigate your user interface, manage and report on your data, customize your reports, and tailor the system to your preferences. Then walk through daily tasks for several key lines of business: procurement, sales, and finance. With details on special functions and troubleshooting, this is the complete guide to your SAP S/4HANA workday!"--
