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Author: Greta Barclay Lipson
Publisher: Teaching and Learning Company
ISBN: 0787730807
Category : Juvenile Nonfiction
Languages : en
Pages : 20
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Book Description
Promote sensitivity and civilized behavior in children with this fun-filled packet! Many types of etiquette, but specifically greetings and telephone manners, are covered in poems, writing projects, coloring pages, role plays and many more pleasing activities.
Author: Greta Barclay Lipson
Publisher: Teaching and Learning Company
ISBN: 0787730807
Category : Juvenile Nonfiction
Languages : en
Pages : 20
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Book Description
Promote sensitivity and civilized behavior in children with this fun-filled packet! Many types of etiquette, but specifically greetings and telephone manners, are covered in poems, writing projects, coloring pages, role plays and many more pleasing activities.
Author: Robert W. Lucas
Publisher:
ISBN: 9780071277501
Category : Customer services
Languages : en
Pages : 544
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Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Jeannie Davis
Publisher: Now Hear This
ISBN: 9780944918043
Category : Customer services
Languages : en
Pages : 0
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Book Description
Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Author: Sharon Schweitzer
Publisher: John Wiley & Sons
ISBN: 1118919017
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
Create meaningful relationships that translate to better business Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations. Readers will find in-the-trenches advice and stories from 80 regional experts in 10 countries, including China, Hong Kong, India, Japan, and Korea. Discover the unique eight-question framework that provides rich interview material and insight from respected cultural experts Track cultural progress over time and highlight areas in need of improvement with the Self-Awareness Profile Learn the little-known facts, reports, and resources that help establish and strengthen Asian business relationships Effective cross-cultural communication is mandatory for today's successful global business leaders. For companies and individuals looking to engage more successfully with their counterparts in Asia, Access to Asia showcases the critical people skills that drive global business success.
Author: Robert Scoble
Publisher: Createspace Independent Pub
ISBN: 9781492348436
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
In 2006, co-authors Robert Scoble and Shel Israel wrote Naked Conversations, a book that persuaded businesses to embrace what we now call social media. Six years later they have teamed up again to report that social media is but one of five converging forces that promise to change virtually every aspect of our lives. You know these other forces already: mobile, data, sensors and location-based technology. Combined with social media they form a new generation of personalized technology that knows us better than our closest friends. Armed with that knowledge our personal devices can anticipate what we'll need next and serve us better than a butler or an executive assistant. The resulting convergent superforce is so powerful that it is ushering in a era the authors call the Age of Context. In this new era, our devices know when to wake us up early because it snowed last night; they contact the people we are supposed to meet with to warn them we're running late. They even find content worth watching on television. They also promise to cure cancer and make it harder for terrorists to do their damage. Astoundingly, in the coming age you may only receive ads you want to see. Scoble and Israel have spent more than a year researching this book. They report what they have learned from interviewing more than a hundred pioneers of the new technology and by examining hundreds of contextual products. What does it all mean? How will it change society in the future? The authors are unabashed tech enthusiasts, but as they write, an elephant sits in the living room of our book and it is called privacy. We are entering a time when our technology serves us best because it watches us; collecting data on what we do, who we speak with, what we look at. There is no doubt about it: Big Data is watching you. The time to lament the loss of privacy is over. The authors argue that the time is right to demand options that enable people to reclaim some portions of that privacy.
Author: Judith Martin
Publisher: Simon and Schuster
ISBN: 067172228X
Category : Education
Languages : en
Pages : 772
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Book Description
Advice on social, business and personal etiquette.
Author: Barbara Pachter
Publisher: McGraw Hill Professional
ISBN: 0071811265
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
This book is a definitive guide to professional behavior whether you are eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time. It is all about how you present yourself. The book contains 101 critical tips for improving behavior in any business situation, all delivered in a quick, no-nonsense format. -- From back cover.
Author: Alan Hickman
Publisher:
ISBN: 9781864379150
Category : Restaurant management
Languages : en
Pages : 36
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Book Description
Author: Letitia Baldrige
Publisher: Simon and Schuster
ISBN: 0892563621
Category : Business & Economics
Languages : en
Pages : 632
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Book Description
America's #1 bible of business manners is rewritten for the '90s and includes such issues as sexual harrassment, non-discriminatory managing, substance abuse, disabled workers, and other timely topics. Every business person, from entry-level to CEO, needs this guide to the behavior that spells success.
Author: Claude S. Fischer
Publisher: Univ of California Press
ISBN: 0520086473
Category : History
Languages : en
Pages : 442
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Book Description
Annotation 'In his study of the telephone in American society, Fishcer confronts the most significant, but also the most difficult, question we can ask about a new technology--what differences did it make in the lives of its users?'Roland Marchand
