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Author: E. Kasabov
Publisher: Springer
ISBN: 1137271159
Category : Business & Economics
Languages : en
Pages : 156
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Book Description
The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
Author: E. Kasabov
Publisher: Springer
ISBN: 1137271159
Category : Business & Economics
Languages : en
Pages : 156
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Book Description
The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
Author: Allean Hudson Myers Richter
Publisher:
ISBN:
Category : Corporate culture
Languages : en
Pages : 550
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Book Description
Author: Peter Burow
Publisher:
ISBN:
Category : Corporate governance
Languages : en
Pages : 145
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Book Description
Author: Ram Charan
Publisher: John Wiley & Sons
ISBN: 1118046617
Category : Business & Economics
Languages : en
Pages : 220
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Book Description
Finally, a book that brings the vision of truly good governance down to earth. Ram Charan, expert in corporate governance and best-selling author, packs this book with useful tools and techniques to take boards and their companies to a higher level of performance. Charan puts his finger on a growing problem for boards: the disconnect between directors' efforts and their results. The added time and attention boards invest is not translating into better governanceâ??that is, governance that adds value to the business. Boards That Deliver gets beyond the rhetoric of corporate governance reform. It captures the tried-and-true practices used by high-performance boards. In contrast to experts who base prescriptions on number-crunching exercises, Charan identifies the real problems that drain directors' time and suppress their best judgmentsâ??and explains clearly and succinctly how boards can solve those problems. These battle-tested solutions help boards achieve what rules and regulations alone cannotâ??to get succession right, refine a winning strategy, and design a rational CEO compensation package. Good governance requires leadership. Boards That Deliver is the no-nonsense guide for directors and CEOs who are rising to the leadership challenge to make their boards a competitive advantage.
Author: Hillel Glazer
Publisher: Pearson Education
ISBN: 0132779889
Category : Business & Economics
Languages : en
Pages : 269
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Book Description
Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and strict regulatory adherence. In High Performance Operations, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean- and systems thinking. Writing for a broad audience of operations and governance executives, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance practices as an end in itself. Glazer helps you discover and implement the pre-conditions for success! uncover the secret sauce that helps you scale their successes, eliminate single points of failure, and get more of what went right! define what value and operational excellence look like in your company, and identify the costs you'll have to pay to achieve them! create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement! translate solutions into working policies, patterns, processes, and procedures.Using this book's proven techniques, you can build your company into the best place to work, the best value to your customers and the best source of return to your stakeholders. An indispensable resource for all operations managers, compliance teams, process control managers, and other decision-makers in regulated industries such as healthcare, pharmaceuticals, manufacturing, IT, finance, and environmental services.
Author: Morgan Lloyd Jones
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Paul C. Godfrey
Publisher: Berrett-Koehler Publishers
ISBN: 1523086971
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
This book presents a new approach to risk management that enables executives to think systematically and strategically about future risks and deal proactively with threats to their competitive advantages in an ever more volatile, uncertain, complex, and ambiguous world. Organizations typically manage risks through traditional tools such as insurance and risk mitigation; some employ enterprise risk management, which looks at risk holistically throughout the organization. But these tools tend to focus organizational attention on past actions and compliance. Executives need to tackle risk head-on as an integral part of their strategic planning process, not by looking in the rearview mirror. Strategic Risk Management (SRM) is a forward-looking approach that helps teams anticipate events or exposures that fundamentally threaten or enhance a firm's position. The authors, experts in both business strategy and risk management, define strategic risks and show how they differ from operational risks. They offer a road map that describes architectural elements of SRM (knowledge, principles, structures, and tools) to show how leaders can integrate them to effectively design and implement a future-facing SRM program. SRM gives organizations a competitive advantage over those stuck in outdated risk management practices. For the first time, it enables them to look squarely out the front windshield.
Author: Robert C. Bird
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Compliance is a core concern for corporate governance. Firms devote tremendous amounts of money, personnel, and attention to ensure compliance with regulatory mandates -- and yet compliance failures proliferate. This is because the current static and binary view of compliance hinders both efficient compliance by firms and effective regulation by government. Understanding the reality that compliance is both dynamic and driven by efficiency empowers firms to evolve past mere conformance and into wealth maximizing innovation. This Article develops an efficient investment-risk (EIR) model of compliance that captures the tradeoffs between cost and risk, parses the oft-commingled concepts of technical efficiency and allocative efficiency, and enables firms to obtain a competitive advantage through compliance. We also turn our attention to regulators, and highlight how the EIR model can enhance regulatory design, foster regulator-firm cooperation, and advance the mutual goals of business and society.
Author: Pankaj M. Madhani
Publisher:
ISBN:
Category :
Languages : en
Pages : 12
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Book Description
Corporate governance stands for responsible business management geared towards long-term value creation. Views of corporate governance are shifting from mere obligation and compliance with laws and listing standards, to a business imperative for many firms. Corporate governance significantly influences the firm performance. Good corporate governance is a key driver of sustainable corporate growth and long term value creation. Corporate governance is a priority for firms because it presents opportunities to manage risks and add value. Corporate governance has come to be viewed as a differentiator among firms as good governance practices provide a sustainable competitive advantage. This paper highlights various meanings and definitions of corporate governance and recommended standards of corporate governance. Paper mainly focuses on OECD principles of corporate governance. It also explains purpose and objective of corporate governance. This paper also discusses principal drivers for an increased demand for good corporate governance. Paper also underlines risk associated with poor corporate governance practices. An increasing amount of empirical evidence shows that good corporate governance contributes to competitiveness and long term value creation. Corporate governance rating is positively associated with financial performance measures like Tobin's Q. Paper emphasizes benefits of good corporate governance and also lists finding of prior studies.
Author: Pankaj M. Madhani
Publisher:
ISBN:
Category :
Languages : en
Pages : 18
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Book Description
Corporate governance stands for responsible business management geared towards long-term value creation. Views of corporate governance are shifting from mere obligation and compliance with laws and listing standards, to a business imperative for many firms. Corporate governance significantly influences the firm performance. Good corporate governance is a key driver of sustainable corporate growth and long term value creation. Corporate governance is a priority for firms because it presents opportunities to manage risks and add value. Corporate governance has come to be viewed as a differentiator among firms as good governance practices provide a sustainable competitive advantage. This paper highlights various meanings and definitions of corporate governance and recommended standards of corporate governance. Paper mainly focuses on OECD principles of corporate governance. It also explains purpose and objective of corporate governance. This paper also discusses principal drivers for an increased demand for good corporate governance. Paper also underlines risk associated with poor corporate governance practices. An increasing amount of empirical evidence shows that good corporate governance contributes to competitiveness and long term value creation. Corporate governance rating is positively associated with financial performance measures like Tobin's Q. Paper emphasizes benefits of good corporate governance and also lists finding of prior studies.
