FACTORS INFLUENCING DINING EXPERIENCE ON CUSTOMER SATISFACTION AND REVISIT INTENTION AMONG INTERNATIONAL STUDENTS TOWARDS ARAB RESTAURANTS IN KUALA LUMPUR PDF Download
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Author: KEKASHAN SALAHUDDIN (TP036663)
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 98
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Book Description
Author: KEKASHAN SALAHUDDIN (TP036663)
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 98
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Book Description
Author: M. ADEL TARAKJI (TP029461)
Publisher:
ISBN:
Category :
Languages : en
Pages : 111
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Book Description
Author: KINZA SALAHUDDIN (TP036665)
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 111
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Book Description
Author: Muhammad Bashir
Publisher: GRIN Verlag
ISBN: 3389057366
Category : Business & Economics
Languages : en
Pages : 48
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Book Description
Bachelor Thesis from the year 2021 in the subject Business economics - Market research, Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (Shaheed Zulfikar Ali Bhutto Institute of Science and Technology), course: Bachelors in Business, language: English, abstract: This research investigates the key factors influencing customer loyalty within the fast-food sector of Hyderabad. By examining the relationships between food quality, service quality, pricing strategies, and promotional efforts, this study aims to identify the critical elements that contribute to customer retention and satisfaction in the local fast-food market.
Author: C. Michael Hall
Publisher: Routledge
ISBN: 135136703X
Category : Business & Economics
Languages : en
Pages : 352
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Book Description
The Routledge Handbook of Halal Hospitality and Islamic Tourism provides a greater understanding of the current debates associated with Islamic tourism and halal hospitality in the context of businesses, communities, destinations, and the wider socio-political context. It therefore sheds substantial light on one of the most significant travel and consumer markets in the world today and the important role of religion in contemporary hospitality and tourism. The book examines halal hospitality and lodging, Islamic markets, product developments, heritage, certification, and emerging and future trends and issues. It integrates case studies from a range of countries and destinations and in doing so emphasises the significant differences that exist with respect to regulating and commodifying halal, as well as stressing that the Islamic market is not monolithic. Written by highly regarded international academics, it offers a range of perspectives and enables a comprehensive discussion of this integral part of Islam and contemporary society. This handbook will be of significant interest to upper level students, researchers, and academics in the various disciplines of Tourism, Hospitality, Food Studies, Marketing, Religious Studies, Geography, Sociology, and Islamic Studies.
Author: Heyjin Koo
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Customer satisfaction is influenced by various factors. As the restaurant industry is vastly expanding worldwide, restaurant industry professionals must understand what builds and affects customer satisfaction based on cultural differences, especially for fine dining restaurants, as customers tend to have higher expectations for such establishments. This study sought to compare and contrast the different factors affecting customer satisfaction in fine dining restaurants in two different cultures. The two countries, the United States and South Korea, embody individualism and collectivism, respectively, based on Hofstede's (1980) model of cultural dimensions. Adopting a quantitative approach, past dining experiences at fine dining restaurants were measured with foci on the food quality, service quality, physical environment, similarity to other customers, and physical appearance of other customers. The reliability variables were tested using Cronbach's alpha and factor analysis. Also, t tests were conducted to ascertain the significance of mean differences. Regression analysis was conducted to test research hypotheses. Besides investigating the differences in factors affecting customer satisfaction in fine dining restaurants among the different cultures, this study sought to present practical managerial implications that can be implied to a restaurant business that is rapidly growing worldwide. Results show that food quality, service quality, and physical appearance of other customers had no distinctive effects on customer satisfaction between participants from the United States or South Korea. Physical environment and similarity to other customers appeared to have higher impacts on the United States population compared to the South Korean population.
Author: MAHATHIR BIN RUKMAN HAKEEM (TP038530)
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 98
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Book Description
Author: Alan Wilson
Publisher: McGraw Hill
ISBN: 0077169328
Category : Business & Economics
Languages : en
Pages : 558
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Book Description
European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive gaps model at the center of this approach. Drawing on the most recent research and using up-to-date and topical examples, the book focuses on the development of customer relationships through quality service, out lining the core concepts and theories in services marketing today. New and updated material in this new edition include: · - New content on the role of digital marketing and social media has been added throughout to reflect the latest developments in this dynamic field · - Increased coverage of Service dominant logic regarding the creation of value and the understanding of customer relationships · - New examples and case studies added from global and innovative companies including AirBnB, IKEA, Disneyland, Scandinavia Airlines, and Skyscanner
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Fares Abou Fares
Publisher:
ISBN:
Category : Food
Languages : en
Pages : 346
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Book Description
This thesis examines how quality perception of service, food, physical environment, location and compensation influences Lebanese patrons' behavioral intentions in terms of recommendation, WOM and visit in mid-scale restaurants; it also identifies the most valued factors by the restaurant patrons in the above cues, in addition to examining the correlation between service, food and physical environment in terms of behavioral intention as well. ANOVA, regression and t-test showed that high quality is always valued; reliability is the most valued under service, food temperature is the most valued under food and cleanliness of the waiters is the most valued under physical environment. Moreover, the thesis studied what factors in each of the above cues, affected most the behavioral intentions.
