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Author: Keith Dowding
Publisher: Cambridge University Press
ISBN: 1107379911
Category : Political Science
Languages : en
Pages : 207
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Book Description
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.
Author: Keith Dowding
Publisher: Cambridge University Press
ISBN: 1107379911
Category : Political Science
Languages : en
Pages : 207
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Book Description
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.
Author: Professor Keith Dowding
Publisher:
ISBN: 9781139380447
Category : POLITICAL SCIENCE
Languages : en
Pages : 206
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Book Description
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.
Author: Keith Dowding
Publisher: Cambridge University Press
ISBN: 1107022428
Category : Business & Economics
Languages : en
Pages : 207
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Book Description
Examines how people's investment or stake in their communities affects the provision of public services.
Author: Albert O. Hirschman
Publisher: Harvard University Press
ISBN: 067425449X
Category : Business & Economics
Languages : en
Pages : 180
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Book Description
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Author: Jennet Kirkpatrick
Publisher: UNC Press Books
ISBN: 1469635402
Category : Political Science
Languages : en
Pages : 177
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Book Description
Successful democracies rely on an active citizenry. They require citizens to participate by voting, serving on juries, and running for office. But what happens when those citizens purposefully opt out of politics? Exit—the act of leaving—is often thought of as purely instinctual, a part of the human "fight or flight" response, or, alternatively, motivated by an antiparticipatory, self-centered impulse. However, in this eye-opening book, Jennet Kirkpatrick argues that the concept of exit deserves closer scrutiny. She names and examines several examples of political withdrawal, from Thoreau decamping to Walden to slaves fleeing to the North before the Civil War. In doing so, Kirkpatrick not only explores what happens when people make the decision to remove themselves but also expands our understanding of exit as a political act, illustrating how political systems change in the aftermath of actual or threatened departure. Moreover, she reframes the decision to refuse to play along—whether as a fugitive slave, a dissident who is exiled but whose influence remains, or a government in exile—as one that shapes political discourse, historically and today.
Author: Steven J. Balla
Publisher: Oxford Handbooks
ISBN: 0199646139
Category : Political Science
Languages : en
Pages : 673
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Book Description
This Handbook brings together a collection of leading international authors to reflect on the influence of central contributions, or classics, that have shaped the development of the field of public policy and administration. The Handbook reflects on a wide range of key contributions to the field, selected on the basis of their international and wider disciplinary impact. Focusing on classics that contributed significantly to the field over the second half of the 20th century, it offers insights into works that have explored aspects of the policy process, of particular features of bureaucracy, and of administrative and policy reforms. Each classic is discussed by a leading international scholars. They offer unique insights into the ways in which individual classics have been received in scholarly debates and disciplines, how classics have shaped evolving research agendas, and how the individual classics continue to shape contemporary scholarly debates. In doing so, this volume offers a novel approach towards considering the various central contributions to the field. The Handbook offers students of public policy and administration state-of-the-art insights into the enduring impact of key contributions to the field.
Author: Severyn T. Bruyn
Publisher: Cambridge University Press
ISBN: 9780521407762
Category : Political Science
Languages : en
Pages : 324
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Book Description
This study of the theory and practice of professional social investment offers a conceptual foundation for investment policy and research and reviews empirical studies supporting new directions in investment policies.
Author: Jeffrey Friedman
Publisher: Oxford University Press, USA
ISBN: 0190877170
Category : Political Science
Languages : en
Pages : 409
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Book Description
Technocrats claim to know how to solve the social and economic problems of complex modern societies. But as Jeffrey Friedman argues in Power without Knowledge, there is a fundamental flaw with technocracy: it requires an ability to predict how the people whom technocrats attempt to control will act in response to technocratic policies. However, the mass public's ideas-the ideas that drive their actions-are far too varied and diverse to be reliably predicted. But that is not the only problem. Friedman reminds us that a large part of contemporary mass politics, even populist mass politics, is essentially technocratic too. Members of the general public often assume that they are competent to decide which policies or politicians will be able to solve social and economic problems. Yet these ordinary "citizen-technocrats" typically regard the solutions to social problems as self-evident, such that politics becomes a matter of vetting public officials for their good intentions and strong wills, not their technocratic expertise. Finally, Friedman argues that technocratic experts themselves drastically oversimplify technocratic realities. Economists, for example, theorize that people respond rationally to the incentives they face. This theory is simplistic, but it gives the appearance of being able to predict people's behavior in response to technocratic policy initiatives. If stripped of such gross oversimplications, though, technocrats themselves would be forced to admit that a rational technocracy is nothing more than an impossible dream. Ranging widely over the philosophy of social science, rational choice theory, and empirical political science, Power without Knowledge is a pathbreaking work that upends traditional assumptions about technocracy and politics, forcing us to rethink our assumptions about the legitimacy of modern governance.
Author: Baines, Susan
Publisher: Policy Press
ISBN: 1447351894
Category : Political Science
Languages : en
Pages : 224
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Book Description
The turn towards a Social Investment approach to welfare implies deploying resources to enhance human capital and mobilise the productive potential of citizens, starting in early childhood. This edited collection brings regional and local realities to the forefront of social investment debates by showcasing successes, challenges and setbacks of Social Investment policies and services from ten European countries: Italy, UK, Sweden, Finland, Greece, Germany, Poland, the Netherlands, Hungary, and Spain. It provides practical, accessible illustrations of good practice, routes to success, and lessons learned. The book is informed throughout by engagement with service users and local communities, and features many previously unheard voices including front-line workers, local decision makers, volunteers and beneficiaries.
Author: Lester M. Salamon
Publisher: Oxford University Press
ISBN: 0199376549
Category : Political Science
Languages : en
Pages : 192
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Book Description
With the resources of both governments and traditional philanthropy barely growing or in decline, yet the problems of poverty, ill-health, and environmental degradation ballooning daily, new models for financing social and environmental objectives are urgently needed. Fortunately, a revolution is underway in the instruments and institutions available to meet this need. Loans, loan guarantees, private equity, barter arrangements, social stock exchanges, bonds, social secondary markets, and investment funds are just some of the actors and tools occupying the new frontiers of philanthropy and social investment. Together they hold the promise of leveraging for social and environmental purposes not just the billions of dollars of charitable grants but the hundreds of billions, indeed trillions, of dollars of private investment capital. While the changes under way are inspiring, they remain largely uncharted. This concise introduction to the topic, and its companion volume, provide the first comprehensive and accessible roadmap to these important advances. In the process, these works will better equip investors, philanthropists, social entrepreneurs, nonprofit leaders, business executives, government officials, and students the world over to capture the opportunities that these developments hold out to them and to our world.
