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Author: OECD
Publisher: OECD Publishing
ISBN: 9264010300
Category :
Languages : en
Pages : 266
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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...
Author: OECD
Publisher: OECD Publishing
ISBN: 9264010300
Category :
Languages : en
Pages : 266
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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...
Author: Organisation for Economic Co-operation and Development
Publisher: OECD Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 284
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Book Description
The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment rates in services remain low in many OECD countries. To improve the basis for future economic growth and to address the rapid globalisation of OECD economies, the services sector will need to do better than is currently the case. But how can services performance be improved? And which factors and policies are the most important?This report provides an overview of the role of services in economic performance, and the factors that affect services sector performance. This includes the role of labour and product markets, the impact of barriers to trade in services, the role of innovation in services and the impacts of information and communications technology (ICT) on the services sector. The report also includes a paper presenting case studies of successful services firms, which help illustrate the broader analysis from OECD data.The report shows that services are indeed of growing importance to OECD economies, but that not all OECD economies have sufficiently adjusted their policies to seize greater benefits from the potential for growth and innovation in the services sector. Adjusting these polices will help in preparing OECD economies for a future characterised by an increasingly internationalised and competitive services sector.
Author: Organisation for Economic Co-operation and Development
Publisher:
ISBN:
Category :
Languages : en
Pages : 269
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Book Description
Author: Michael Milakovich
Publisher: Auerbach Publications
ISBN: 9780849338199
Category : Political Science
Languages : en
Pages : 432
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Book Description
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.
Author: Ana M. Fernandes
Publisher: World Bank Publications
ISBN:
Category : Accounting
Languages : en
Pages : 53
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Book Description
Abstract: This paper examines the structure and performance of the services sector in Eastern European and Central Asian countries during 1997-2004. Services represent an increasing share of total value added and employment with the major sub-sectors being wholesale trade, retail trade, inland transport, telecommunications, and real estate activities. A clear divide separates EU-5 countries from South Eastern European countries and Ukraine in terms of services labor productivity. Although a large gap in productivity also separates EU-8 countries from EU-15 countries, that gap was reduced from 1997 to 2004 as most services sub-sectors experienced fast productivity growth. High skill intensive sub-sectors and information and communications technology producers and users have exhibited higher productivity levels and growth rates relative to other sub-sectors since 2000. The author finds a positive effect of services liberalization on the productivity growth of services sub-sectors. The author also finds a positive and significant effect of services liberalization in both finance and infrastructure on the productivity of downstream manufacturing.
Author: Dilip Kumar Gayen
Publisher:
ISBN:
Category :
Languages : en
Pages : 320
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Book Description
Recommended Techniques for Service Industry efficiency, customer-oriented services, application of Lean Six-sigma, Service TQM, Market and Business Study and Research, Digital marketing, Service process Re-engineering, and Efficiency improvement of Service industry for making Smart Service provider
Author: OECD
Publisher: OECD Publishing
ISBN: 926406723X
Category :
Languages : en
Pages : 268
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Book Description
This report assesses the current status of Korea’s innovation system and policies, and identifies where and how the government should focus its efforts to improve the country’s innovation capabilities.
Author: United States. Congress. Senate. Committee on Governmental Affairs
Publisher:
ISBN:
Category : Foreign trade promotion
Languages : en
Pages : 456
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Book Description
Author: OECD
Publisher: OECD Publishing
ISBN: 9264182519
Category :
Languages : en
Pages : 52
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Book Description
Services are transforming OECD economies on a massive scale, but are still impeded by regulations and policies that stifle innovation and competition. Comprehensive reforms need to be pursued internationally as well as in individual OECD countries ...
Author: Hal Hill
Publisher: ISEAS-Yusof Ishak Institute
ISBN: 9814843067
Category : Business & Economics
Languages : en
Pages : 472
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Book Description
By any indicator, Indonesia, the fourth most populous nation on earth, is a development success story. Yet 20 years after a deep economic and political crisis, it is still in some respects an economy in transition. The country recovered from the 1997–98 crisis and navigated the path from authoritarian to democratic rule surprisingly quickly and smoothly. It survived the 2008–09 global financial crisis and the end of the China-driven commodity super boom in 2014 with little difficulty. It is now embarking on its fifth round of credible national elections in the democratic era. It is in the process of graduating to the upper middle-income ranks. But, as the 25 contributors to this comprehensive and compelling volume document, Indonesia also faces many daunting challenges — how to achieve faster economic growth along with more attention to environment sustainability, how to achieve more equitable development outcomes, how to develop and nurture stronger institutional foundations, and much else. “This is a timely and much-needed book. There are very few recent books on Indonesia with such a comprehensive analysis of not just mainstream economic policies, but also most importantly the key issues of human capital, inequality, social welfare, labour, food security and natural resource management. This book will not only be crucial for policy discourse but for all stakeholders who care about Indonesia making the transition not only to a high-income economy, but an inclusive one.” — Mari Pangestu, Faculty of Economics and Business, University of Indonesia “The Indonesian Economy in Transition: Policy Challenges in the Jokowi Era and Beyond is one of the most important books that discusses the Indonesian economy post–Asian Financial Crisis. A must-read for anyone who wants to understand contemporary Indonesian economy.” — M. Chatib Basri, former Minister of Finance of Indonesia
