Author: LaVena Wilkin
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110746506
Category : Business & Economics
Languages : en
Pages : 372
Book Description
The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill. The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness. This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.
De Gruyter Handbook of Organizational Conflict Management
Author: LaVena Wilkin
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110746506
Category : Business & Economics
Languages : en
Pages : 372
Book Description
The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill. The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness. This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110746506
Category : Business & Economics
Languages : en
Pages : 372
Book Description
The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill. The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR’s role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness. This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.
De Gruyter Handbook of Disability and Management
Author: Joy Beatty
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110743736
Category : Business & Economics
Languages : en
Pages : 400
Book Description
Globally, the prevalence of disability is growing, as is disability awareness. The disability rights movement argues that the right to employment is essential for full participation and human dignity. While there have been improvements related to broad diversity programs and policies, those for persons with disabilities, especially less visible or invisible disabilities, have received less attention. Contextual factors such as the legal environment and protections, cultural and social values, religious norms, and broader economic conditions shape the employment prospects for persons with disabilities. The De Gruyter Handbook of Disability and Management uses an interdisciplinary lens to study disability and management, integrating perspectives from disability studies, psychology, education, and legal domains. It aims to incorporate a contextually sensitive and global perspective to emphasize actionable areas of inclusion and provides a more international focus by including contributions from across the world including contries and regions that have till date received less attention in the area of disability studies. Managers, human resource professionals, and policy makers can be more proactive to support persons with disabilities, and more insights, best practices, and tools are needed to facilitate this support. This handbook will guide and support efforts of organizational stakeholders and policy makers as they strive to be more inclusive.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110743736
Category : Business & Economics
Languages : en
Pages : 400
Book Description
Globally, the prevalence of disability is growing, as is disability awareness. The disability rights movement argues that the right to employment is essential for full participation and human dignity. While there have been improvements related to broad diversity programs and policies, those for persons with disabilities, especially less visible or invisible disabilities, have received less attention. Contextual factors such as the legal environment and protections, cultural and social values, religious norms, and broader economic conditions shape the employment prospects for persons with disabilities. The De Gruyter Handbook of Disability and Management uses an interdisciplinary lens to study disability and management, integrating perspectives from disability studies, psychology, education, and legal domains. It aims to incorporate a contextually sensitive and global perspective to emphasize actionable areas of inclusion and provides a more international focus by including contributions from across the world including contries and regions that have till date received less attention in the area of disability studies. Managers, human resource professionals, and policy makers can be more proactive to support persons with disabilities, and more insights, best practices, and tools are needed to facilitate this support. This handbook will guide and support efforts of organizational stakeholders and policy makers as they strive to be more inclusive.
De Gruyter Handbook of Responsible Project Management
Author: Beverly L. Pasian
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110724820
Category : Business & Economics
Languages : en
Pages : 498
Book Description
The narrative about the project management profession is dominated by discussions of “success” and “failure” along with the need to improve the competence of project managers. As a result, the community is engaged in a fruitless search for a combination of tools, techniques and practices that will result in desired outcomes for funders. While the profession has made recent attempts to incorporate environmental and social responsibility, these areas are still framed within the existing discourses of project delivery. The De Gruyter Handbook of Responsible Project Management seeks to rethink project management by integrating contributions from the emerging responsible Management domain. This handbook will explore the nature and extent of project professionals’ responsibility at different levels – individual, team, organizational and societal – along with the implications for education, research and practice. The De Gruyter Handbook of Responsible Project Management offers cutting-edge insights into the field of project management. It is an essential reference for scholars and practitioners.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110724820
Category : Business & Economics
Languages : en
Pages : 498
Book Description
The narrative about the project management profession is dominated by discussions of “success” and “failure” along with the need to improve the competence of project managers. As a result, the community is engaged in a fruitless search for a combination of tools, techniques and practices that will result in desired outcomes for funders. While the profession has made recent attempts to incorporate environmental and social responsibility, these areas are still framed within the existing discourses of project delivery. The De Gruyter Handbook of Responsible Project Management seeks to rethink project management by integrating contributions from the emerging responsible Management domain. This handbook will explore the nature and extent of project professionals’ responsibility at different levels – individual, team, organizational and societal – along with the implications for education, research and practice. The De Gruyter Handbook of Responsible Project Management offers cutting-edge insights into the field of project management. It is an essential reference for scholars and practitioners.
De Gruyter Handbook of Social Entrepreneurship
Author: Bryan C. Boots
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110795477
Category : Business & Economics
Languages : en
Pages : 610
Book Description
The De Gruyter Handbook of Social Entrepreneurship serves as a one-stop shop for nascent and established scholars and practitioners alike who seek to quickly gain a broad familiarity with the current state of research in social entrepreneurship. Part 1 reviews and discusses the historical scholarly foundations of the field, followed by a more in-depth treatment of newer research, while Part 2 examines the broader ecosystem in which social entrepreneurship takes place. In Part 3, the handbook explores infrastructural considerations such as organizational culture, values, processes, business models and mindsets that affect social entrepreneurship. Finally, in Part 4 the handbook analyzes social entrepreneurship from the individual social entrepreneur’s perspective. Faculty, research-oriented graduate students, think tanks, and government agencies who seek an overview of recent research in the field of social entrepreneurship will benefit from this essential addition to the literature. In addition, practicing social entrepreneurs, intrapreneurs in corporate settings, and non-governmental organizations interested in social entrepreneurship can use this handbook as a resource to inform their approaches to the development of social ventures, how they support social entrepreneurs, and the ways in which they can foster conditions to support a thriving social entrepreneurial ecosystem.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110795477
Category : Business & Economics
Languages : en
Pages : 610
Book Description
The De Gruyter Handbook of Social Entrepreneurship serves as a one-stop shop for nascent and established scholars and practitioners alike who seek to quickly gain a broad familiarity with the current state of research in social entrepreneurship. Part 1 reviews and discusses the historical scholarly foundations of the field, followed by a more in-depth treatment of newer research, while Part 2 examines the broader ecosystem in which social entrepreneurship takes place. In Part 3, the handbook explores infrastructural considerations such as organizational culture, values, processes, business models and mindsets that affect social entrepreneurship. Finally, in Part 4 the handbook analyzes social entrepreneurship from the individual social entrepreneur’s perspective. Faculty, research-oriented graduate students, think tanks, and government agencies who seek an overview of recent research in the field of social entrepreneurship will benefit from this essential addition to the literature. In addition, practicing social entrepreneurs, intrapreneurs in corporate settings, and non-governmental organizations interested in social entrepreneurship can use this handbook as a resource to inform their approaches to the development of social ventures, how they support social entrepreneurs, and the ways in which they can foster conditions to support a thriving social entrepreneurial ecosystem.
De Gruyter Handbook of Women Entrepreneurs in Emerging Economies
Author: Helle Neergaard
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110747715
Category : Business & Economics
Languages : en
Pages : 318
Book Description
Whilst women-owned businesses have a significant positive impact on poverty reduction and social exclusion, we know far too little about women’s entrepreneurship in an emerging economy context. This handbook aims to fill that void by giving voice to women entrepreneurs who are far too often overlooked or even invisible. The chapters offer varied perspectives on the challenges that women entrepreneurs in emerging markets experience, foremost among these the lack of resources, education, and access to finance, as well as gender-related inequalities, and the impact of social expectations. The handbook portrays how, despite these challenges, women use creative and work-around strategies to access resources, build networks and grow their businesses. De Gruyter Handbook of Women Entrepreneurs in Emerging Economies brings together contributions from leading experts in the field and is a must-read for academic scholars and postgraduate students interested in gender and entrepreneurship diversity.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110747715
Category : Business & Economics
Languages : en
Pages : 318
Book Description
Whilst women-owned businesses have a significant positive impact on poverty reduction and social exclusion, we know far too little about women’s entrepreneurship in an emerging economy context. This handbook aims to fill that void by giving voice to women entrepreneurs who are far too often overlooked or even invisible. The chapters offer varied perspectives on the challenges that women entrepreneurs in emerging markets experience, foremost among these the lack of resources, education, and access to finance, as well as gender-related inequalities, and the impact of social expectations. The handbook portrays how, despite these challenges, women use creative and work-around strategies to access resources, build networks and grow their businesses. De Gruyter Handbook of Women Entrepreneurs in Emerging Economies brings together contributions from leading experts in the field and is a must-read for academic scholars and postgraduate students interested in gender and entrepreneurship diversity.
De Gruyter Handbook of Migrant Entrepreneurship
Author: Beata Glinka
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3111025527
Category : Business & Economics
Languages : en
Pages : 432
Book Description
Given the strong migration trends in our society all over the years, this handbook addresses the upcoming topic of migrant entrepreneurship in all its colourful facets. Migration, ethnic minorities, and related phenomena are currently the subject of intensive scholarly discussion and a heated public debate. Migrant entrepreneurship is a powerful issue within this debate as it creates numerous chances for both migrants and societies - despite significant challenges. In 19 chapters scholars from different disciplines and countries shed light on the phenomenon of migrant entrepreneurship. Long traditions of studies have resulted in the diversity of topics and approaches applied by scholars, and the handbook offers a systematization of research efforts. It also aims to explore future research avenues by providing inspirations. Three types of readers can benefit from this handbook: researchers, professionals (including policymakers), and students from around the world.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3111025527
Category : Business & Economics
Languages : en
Pages : 432
Book Description
Given the strong migration trends in our society all over the years, this handbook addresses the upcoming topic of migrant entrepreneurship in all its colourful facets. Migration, ethnic minorities, and related phenomena are currently the subject of intensive scholarly discussion and a heated public debate. Migrant entrepreneurship is a powerful issue within this debate as it creates numerous chances for both migrants and societies - despite significant challenges. In 19 chapters scholars from different disciplines and countries shed light on the phenomenon of migrant entrepreneurship. Long traditions of studies have resulted in the diversity of topics and approaches applied by scholars, and the handbook offers a systematization of research efforts. It also aims to explore future research avenues by providing inspirations. Three types of readers can benefit from this handbook: researchers, professionals (including policymakers), and students from around the world.
De Gruyter Handbook of Degrowth
Author: Lauren Eastwood
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110778475
Category : Business & Economics
Languages : en
Pages : 446
Book Description
Degrowth has emerged as one of the most exciting, and contested, fields of research into the drivers of global heating, ecological collapse, and economic injustice. The perspective is both a critique of existing growth-based models of development, which it argues have put humanity on a collision course with non-negotiable ecological limits, and a vision for a brighter future in which humans and non-humans alike can flourish. By putting an end to growth-seeking economic development and boundless energetic and material throughputs, degrowth’s proponents suggest we can build an economy that meets the material needs of people and planet for generations to come. This handbook’s contributions signal the importance of degrowth across multiple disciplines and practices. Along the way, they grapple with some of the most critical questions, ideological assumptions, policies, and social struggles of our time. The handbook approaches degrowth as a loosely knit and developing set of interdisciplinary propositions about what it might take to achieve a world of human and non-human flourishing. Contributors explore, challenge, and critique degrowth’s propositions and its prospects of shaping scholarly agendas, policy frameworks, and social movements. Essays consider degrowth from a variety of empirical and theoretical vantages, including urban design, architecture, political economy, political ecology, critical geography, and political theory. This integrative approach, at once critical and constructive, aims to preserve for readers the sense of possibility that has drawn people to degrowth scholarship thus far.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110778475
Category : Business & Economics
Languages : en
Pages : 446
Book Description
Degrowth has emerged as one of the most exciting, and contested, fields of research into the drivers of global heating, ecological collapse, and economic injustice. The perspective is both a critique of existing growth-based models of development, which it argues have put humanity on a collision course with non-negotiable ecological limits, and a vision for a brighter future in which humans and non-humans alike can flourish. By putting an end to growth-seeking economic development and boundless energetic and material throughputs, degrowth’s proponents suggest we can build an economy that meets the material needs of people and planet for generations to come. This handbook’s contributions signal the importance of degrowth across multiple disciplines and practices. Along the way, they grapple with some of the most critical questions, ideological assumptions, policies, and social struggles of our time. The handbook approaches degrowth as a loosely knit and developing set of interdisciplinary propositions about what it might take to achieve a world of human and non-human flourishing. Contributors explore, challenge, and critique degrowth’s propositions and its prospects of shaping scholarly agendas, policy frameworks, and social movements. Essays consider degrowth from a variety of empirical and theoretical vantages, including urban design, architecture, political economy, political ecology, critical geography, and political theory. This integrative approach, at once critical and constructive, aims to preserve for readers the sense of possibility that has drawn people to degrowth scholarship thus far.
De Gruyter Handbook of Digital Entrepreneurship
Author: Wadid Lamine
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110764261
Category : Business & Economics
Languages : en
Pages : 402
Book Description
Far-reaching technological developments are making a deep impact on societies and economic environments worldwide. With the emergence of new digital infrastructures such as artificial intelligence, fintech, data analytics, robotics and nanotech, new creative industries, still in a state of flux, have arisen, while others have disappeared, at least in their traditional form. The intermixing of traditional and new technologies has led to a redrawing of boundaries and an extension of the limits of entrepreneurship out towards industries with hitherto high barriers to entry due to regulatory, technological or structural factors. These "external enablers" have led to a democratization of entrepreneurship and a lessening of the obstacles to starting up a company by reducing (or eliminating) the difficulties inherent in the entrepreneurial phenomenon in its "classical" configuration, such as high resource intensity, uncertainty, limited time or information asymmetry. The De Gruyter Handbook of Digital Entrepreneurship examines the impact of these technological disruptions not only using the existing paradigms, but also by re-examining our very conception of the entrepreneurial phenomenon in terms of its evolving nature and shifting contours. The contributions to this handbook promote the emergence of new theories and conceptions of the entrepreneurial opportunity and process that more fully reflect the realities of the new environment we are living in. They will benefit both academics aiming to familiarize themselves with the state of research and theory within topics and subtopics in digital entrepreneurship, as well as practicing entrepreneurs and managers aiming to acquaint themselves with leading edge practices and insights in digital entrepreneurship.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110764261
Category : Business & Economics
Languages : en
Pages : 402
Book Description
Far-reaching technological developments are making a deep impact on societies and economic environments worldwide. With the emergence of new digital infrastructures such as artificial intelligence, fintech, data analytics, robotics and nanotech, new creative industries, still in a state of flux, have arisen, while others have disappeared, at least in their traditional form. The intermixing of traditional and new technologies has led to a redrawing of boundaries and an extension of the limits of entrepreneurship out towards industries with hitherto high barriers to entry due to regulatory, technological or structural factors. These "external enablers" have led to a democratization of entrepreneurship and a lessening of the obstacles to starting up a company by reducing (or eliminating) the difficulties inherent in the entrepreneurial phenomenon in its "classical" configuration, such as high resource intensity, uncertainty, limited time or information asymmetry. The De Gruyter Handbook of Digital Entrepreneurship examines the impact of these technological disruptions not only using the existing paradigms, but also by re-examining our very conception of the entrepreneurial phenomenon in terms of its evolving nature and shifting contours. The contributions to this handbook promote the emergence of new theories and conceptions of the entrepreneurial opportunity and process that more fully reflect the realities of the new environment we are living in. They will benefit both academics aiming to familiarize themselves with the state of research and theory within topics and subtopics in digital entrepreneurship, as well as practicing entrepreneurs and managers aiming to acquaint themselves with leading edge practices and insights in digital entrepreneurship.
De Gruyter Handbook of Sustainable Entrepreneurship Research
Author: Gjalt de Jong
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110756153
Category : Business & Economics
Languages : en
Pages : 464
Book Description
Many countries and regions face unprecedented social and environmental crises and disruptive events whose impact can no longer be ignored. Sustainable entrepreneurs offer new solutions to these problems that involve replacing the current linear economies by circular systems. Sustainable entrepreneurs generate new sustainable products, services, and production processes, with new sustainable business models that simultaneously balance ecological, social and economic goals, which result in sustainable welfare for current and for future generations. The DeGruyter Handbook of Sustainable Entrepreneurship Research studies the causes and consequences of sustainable entrepreneurship, the new standard of doing business and designing public policy, as reflected in the growth of sustainable entrepreneurship start-up ventures and the increasing integration of sustainability in small- and medium-sized enterprises as well as in incumbent corporations. It explores five main themes, each presenting state-of-the-art thinking: foundations, leadership, innovation, business models, performance and impact. Each section consists of four chapters that, taken together, offer in-depth perspectives, take stock of current situations and propose new avenues for future research. The handbook offers a coherent and systemic perspective for sustainable start-ups and for incumbent firms and governments aiming for transitions. It will also be of interest to scholars and postgraduate students interested in sustainable entrepreneurship.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110756153
Category : Business & Economics
Languages : en
Pages : 464
Book Description
Many countries and regions face unprecedented social and environmental crises and disruptive events whose impact can no longer be ignored. Sustainable entrepreneurs offer new solutions to these problems that involve replacing the current linear economies by circular systems. Sustainable entrepreneurs generate new sustainable products, services, and production processes, with new sustainable business models that simultaneously balance ecological, social and economic goals, which result in sustainable welfare for current and for future generations. The DeGruyter Handbook of Sustainable Entrepreneurship Research studies the causes and consequences of sustainable entrepreneurship, the new standard of doing business and designing public policy, as reflected in the growth of sustainable entrepreneurship start-up ventures and the increasing integration of sustainability in small- and medium-sized enterprises as well as in incumbent corporations. It explores five main themes, each presenting state-of-the-art thinking: foundations, leadership, innovation, business models, performance and impact. Each section consists of four chapters that, taken together, offer in-depth perspectives, take stock of current situations and propose new avenues for future research. The handbook offers a coherent and systemic perspective for sustainable start-ups and for incumbent firms and governments aiming for transitions. It will also be of interest to scholars and postgraduate students interested in sustainable entrepreneurship.
De Gruyter Handbook of SME Entrepreneurship
Author: Marina Dabić
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110747650
Category : Business & Economics
Languages : en
Pages : 714
Book Description
"A small business is not a little big business." Small- and medium-sized enterprises (SMEs) are considered the engines of worldwide economies and the main sources of job creation. Management in these companies is different from management in larger/older enterprises with their already established concepts and instruments. In view of the high importance of SMEs in emerging, developing and developed economies worldwide, the De Gruyter Handbook of SME Entrepreneurship investigates the underlying mechanisms and practices of management within these companies with a focus on entrepreneurship, growth and innovation. It argues that it is time for a dedicated theory of "SME Entrepreneurship" to emerge. Entrepreneurial thinking and behavior in SMEs must be differentiated from that of start-ups and large companies. On the other hand, it also explores the different entrepreneurship manifestations that exist within a widely heterogeneous group of SMEs. The handbook provides a theoretical framework in which to understand, compare and contrast the complexity of SMEs in both domestic and international processes and addresses the strengths, achievements, and challenges of entrepreneurship in SMEs.
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110747650
Category : Business & Economics
Languages : en
Pages : 714
Book Description
"A small business is not a little big business." Small- and medium-sized enterprises (SMEs) are considered the engines of worldwide economies and the main sources of job creation. Management in these companies is different from management in larger/older enterprises with their already established concepts and instruments. In view of the high importance of SMEs in emerging, developing and developed economies worldwide, the De Gruyter Handbook of SME Entrepreneurship investigates the underlying mechanisms and practices of management within these companies with a focus on entrepreneurship, growth and innovation. It argues that it is time for a dedicated theory of "SME Entrepreneurship" to emerge. Entrepreneurial thinking and behavior in SMEs must be differentiated from that of start-ups and large companies. On the other hand, it also explores the different entrepreneurship manifestations that exist within a widely heterogeneous group of SMEs. The handbook provides a theoretical framework in which to understand, compare and contrast the complexity of SMEs in both domestic and international processes and addresses the strengths, achievements, and challenges of entrepreneurship in SMEs.