Author: Bob Hudson
Publisher: Policy Press
ISBN: 1447355695
Category : Medical
Languages : en
Pages : 194
Book Description
Adult social care was the first major social policy domain in England to be transferred from the state to the market. This book meticulously charts this shift, challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider political thinking and policy change literature.
Clients, Consumers Or Citizens?
Author: Bob Hudson
Publisher: Policy Press
ISBN: 1447355695
Category : Medical
Languages : en
Pages : 194
Book Description
Adult social care was the first major social policy domain in England to be transferred from the state to the market. This book meticulously charts this shift, challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider political thinking and policy change literature.
Publisher: Policy Press
ISBN: 1447355695
Category : Medical
Languages : en
Pages : 194
Book Description
Adult social care was the first major social policy domain in England to be transferred from the state to the market. This book meticulously charts this shift, challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider political thinking and policy change literature.
Clients, Consumers or Citizens?
Author: Bob Hudson
Publisher: Policy Press
ISBN: 1447355725
Category : Medical
Languages : en
Pages : 194
Book Description
Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
Publisher: Policy Press
ISBN: 1447355725
Category : Medical
Languages : en
Pages : 194
Book Description
Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
Consumers and Citizens
Author: Néstor García Canclini
Publisher: U of Minnesota Press
ISBN: 9780816629879
Category : Social Science
Languages : en
Pages : 244
Book Description
Nestor Garcia Canclini, the best-known and most innovative cultural studies scholar in Latin America, maps the critical effects of urban sprawl, global media, and commodity markets on citizens. The complex results mean not only a shrinkage of certain traditional rights (particularly those of the welfare or client state) but also indicate new openings for expanding citizenship.
Publisher: U of Minnesota Press
ISBN: 9780816629879
Category : Social Science
Languages : en
Pages : 244
Book Description
Nestor Garcia Canclini, the best-known and most innovative cultural studies scholar in Latin America, maps the critical effects of urban sprawl, global media, and commodity markets on citizens. The complex results mean not only a shrinkage of certain traditional rights (particularly those of the welfare or client state) but also indicate new openings for expanding citizenship.
Citizen, Customer, Partner
Author: John Clayton Thomas
Publisher: Routledge
ISBN: 1317478584
Category : Business & Economics
Languages : en
Pages : 256
Book Description
For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
Publisher: Routledge
ISBN: 1317478584
Category : Business & Economics
Languages : en
Pages : 256
Book Description
For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.
The Consumer in Public Services
Author: Ian Greener
Publisher: Policy Press
ISBN: 9781847421807
Category : Political Science
Languages : en
Pages : 310
Book Description
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
Publisher: Policy Press
ISBN: 9781847421807
Category : Political Science
Languages : en
Pages : 310
Book Description
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
Electronic Government
Author: Roland Traunmüller
Publisher: Springer
ISBN: 3540461388
Category : Technology & Engineering
Languages : en
Pages : 498
Book Description
In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.
Publisher: Springer
ISBN: 3540461388
Category : Technology & Engineering
Languages : en
Pages : 498
Book Description
In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.
The Citizen Solution
Author: Harry C. Boyte
Publisher: Minnesota Historical Society
ISBN: 0873516621
Category : Political Science
Languages : en
Pages : 228
Book Description
Nationally known community organizer and activist Harry C. Boyte incites readers to join today's "citizen movement," offering practical tools for how we can change the face of America by focusing on issues close to home. Targeting useful techniques for individuals to raise public consciousness and effectively motivate community-based groups, Boyte grounds his arguments in the country's tradition of "populism," demonstrating how mobilized citizens can be far more powerful than our frequently paralyzed politicians. He then offers practical tips on identifying potential citizen leaders and working through cultural differences without sacrificing identities. Each point is illustrated by inspiring real-life examples of Minnesotans who have promoted change: A cluster of suburban neighborhoods that came together to take back Sundays from overzealous youth-sports organizations. An immigrant community that created a cultural wellness center. An organization of multiracial, multifaith congregations that is tackling tough social problems. For readers doubting their ability to make a significant difference in our world, this how-to book will show the way. Harry C. Boyte is an activist, the author of several books, and a senior fellow at the Humphrey Institute of Public Affairs. He cofounded the institute's nonpartisan Center for Democracy and Citizenship. Don Shelby, WCCO-TV, has won the nation's top journalism honors, and two Peabody awards.
Publisher: Minnesota Historical Society
ISBN: 0873516621
Category : Political Science
Languages : en
Pages : 228
Book Description
Nationally known community organizer and activist Harry C. Boyte incites readers to join today's "citizen movement," offering practical tools for how we can change the face of America by focusing on issues close to home. Targeting useful techniques for individuals to raise public consciousness and effectively motivate community-based groups, Boyte grounds his arguments in the country's tradition of "populism," demonstrating how mobilized citizens can be far more powerful than our frequently paralyzed politicians. He then offers practical tips on identifying potential citizen leaders and working through cultural differences without sacrificing identities. Each point is illustrated by inspiring real-life examples of Minnesotans who have promoted change: A cluster of suburban neighborhoods that came together to take back Sundays from overzealous youth-sports organizations. An immigrant community that created a cultural wellness center. An organization of multiracial, multifaith congregations that is tackling tough social problems. For readers doubting their ability to make a significant difference in our world, this how-to book will show the way. Harry C. Boyte is an activist, the author of several books, and a senior fellow at the Humphrey Institute of Public Affairs. He cofounded the institute's nonpartisan Center for Democracy and Citizenship. Don Shelby, WCCO-TV, has won the nation's top journalism honors, and two Peabody awards.
Ethics and Management in the Public Sector
Author: Alan Lawton
Publisher: Routledge
ISBN: 1136204849
Category : Business & Economics
Languages : en
Pages : 196
Book Description
Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.
Publisher: Routledge
ISBN: 1136204849
Category : Business & Economics
Languages : en
Pages : 196
Book Description
Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.
Creating Citizen-Consumers
Author: John Clarke
Publisher: SAGE
ISBN: 1847878644
Category : Social Science
Languages : en
Pages : 192
Book Description
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
Publisher: SAGE
ISBN: 1847878644
Category : Social Science
Languages : en
Pages : 192
Book Description
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.
The Routledge Handbook of State-Owned Enterprises
Author: Luc Bernier
Publisher: Routledge
ISBN: 1351042521
Category : Business & Economics
Languages : en
Pages : 710
Book Description
State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.
Publisher: Routledge
ISBN: 1351042521
Category : Business & Economics
Languages : en
Pages : 710
Book Description
State-owned enterprises make up roughly 10 percent of the world economy, yet they are woefully understudied. This handbook offers the first synthesis of the topic since the 1980s and offers a comprehensive reference for a generation. The authors provide a detailed explanation of the theory that underpins the expansion of state-owned enterprises in the 21st century. Each chapter delivers an overview of current knowledge, as well as identifying issues and relevant debates for future research. The authors explain how state-owned enterprises are used in both developed and developing countries and offer an insight into complex and fascinating organizations such as the German municipal conglomerates or the multinational companies owned by states. New modes of governance and regulation have been invented to make sure they act in the public interest. This handbook brings together a wealth of international scholars, offering multiple theoretical perspectives to help shape a brave new world. It will be of interest to teachers and students of Economics, Public Administration and Business, academics, established researchers and PhD students seeking rigorous literature reviews on specific aspects of SOEs, as well as practitioners and decision makers in international organizations.