Nine Keys to World-Class Business Process Outsourcing PDF Download
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Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918495
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918495
Category : Business & Economics
Languages : en
Pages : 265
Get Book
Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Nora Raleigh Baskin
Publisher: Simon and Schuster
ISBN: 1442485078
Category : Juvenile Nonfiction
Languages : en
Pages : 208
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Book Description
Includes a reading group guide with discussion questions.
Author: David O'Shea
Publisher: David O'Shea
ISBN: 9780645407303
Category :
Languages : en
Pages : 208
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Book Description
This is the story of nine fascinating students, each with different personalities; from: * the class nerd to the class clown, * the sporty to the artistic, * the on-time to the late, * the timid to the bossy. With the help of their magnificent teacher, the students overcome many hurdles in their final year of Primary School; Grade Five. The Class of Nine is a must read for students, educators and parents. You will laugh, cry, clap and empathise with the characters. Most of all, you will realise that small acts of kindness can make a big difference in the world. Get your copy today by clicking the "Buy Now" button right now!
Author: United States. Congress
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 858
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Book Description
Author: United States
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 1188
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Book Description
Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Energy, Nuclear Proliferation, and Federal Services
Publisher:
ISBN:
Category : Postal codes
Languages : en
Pages : 280
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Book Description
Author: United States. Philippine Commission (1900-1916)
Publisher:
ISBN:
Category : Law
Languages : en
Pages : 842
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Book Description
Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 132
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Book Description
Author: United States. Congress. House. Committee on Government Operations. Subcommittee on Government Information and Individual Rights
Publisher:
ISBN:
Category : Zip codes
Languages : en
Pages : 556
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Book Description
Author: Katherine Newman
Publisher: Beacon Press
ISBN: 0807041408
Category : Social Science
Languages : en
Pages : 273
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Book Description
Named one of the Best Business Books of 2007 by Library Journal The Missing Class gives voice to the 54 million Americans, including 21 percent of the nation's children, who are sandwiched between poor and middle class. While government programs help the needy and politicians woo the more fortunate, the "Missing Class" is largely invisible and ignored. Through the experiences of nine families, Katherine Newman and Victor Tan Chen trace the unique problems faced by individuals in this large and growing demographic-the "near poor." The question for the Missing Class is not whether they're doing better than the truly poor-they are. The question is whether these individuals, on the razor's edge of subsistence, are safely ensconced in the Missing Class or in danger of losing it all. The Missing Class has much to tell us about whether the American dream still exists for those who are sacrificing daily to achieve it.
