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Author: Thomas R. Hoerr
Publisher: ASCD
ISBN: 141663083X
Category : Education
Languages : en
Pages : 177
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Book Description
What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
Author: Thomas R. Hoerr
Publisher: ASCD
ISBN: 141663083X
Category : Education
Languages : en
Pages : 177
Get Book Here
Book Description
What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
Author: Matt Stoyka
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: Thomas R. Hoerr
Publisher: ASCD
ISBN: 1416630821
Category : Education
Languages : en
Pages : 191
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Book Description
What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
Author: Tony Bates
Publisher: IdeaPress Publishing
ISBN: 9781646870431
Category : Business & Economics
Languages : en
Pages : 195
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Book Description
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Author: Patnaik
Publisher: Pearson Education India
ISBN: 9788131730133
Category :
Languages : en
Pages : 276
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Book Description
Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
Author: Grant McCracken
Publisher:
ISBN: 0465022049
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.
Author: Chip Conley
Publisher: Simon and Schuster
ISBN: 1451607253
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.
Author: Thomas H. Lee
Publisher: McGraw Hill Professional
ISBN: 1259586316
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare. One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways—that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare’s competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently. Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by: Developing a shared understanding of the overarching goal—meeting patients’ needs and reducing their suffering Making empathic care a social norm rather than the focus of economic incentives Pinpointing and addressing the most significant causes of patient suffering Collecting and using data to drive improvement Healthcare is entering a new era driven by competition on value—meeting patients’ needs as efficiently as possible. Leaders must make the choice either to move forward and build a new culture designed for twenty-first-century medicine or to maintain old models and practices and be left behind. Lee argues that empathic care resonates with the noblest values of all clinicians. If healthcare organizations can help caregivers live up to these values and focus on alleviating their patients’ suffering, they hold the key to improving value-based care and driving business success. Join the compassionate care movement and unleash an epidemic of empathy! Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He is a Professor (Part-time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.
Author: Michael Ventura
Publisher: Atria Books
ISBN: 1501182862
Category : Business & Economics
Languages : en
Pages : 3
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Book Description
Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.
Author: Damian Corbet
Publisher: Bloomsbury Publishing
ISBN: 1472967259
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
A collection of expert insights on how and why CEOs need to get social for business success. There remains a huge gulf in understanding by many leaders of the Social Age – in which everyone, all round the world, can comment on anything and everything. Despite this mass revolution, it is the people at the top of organizations who have been slowest to understand and adapt to it. While business leaders may feel that it's enough to hire social media managers and amend their marketing strategies, Damian Corbet shows why organizations need to do more to succeed in the Social Age – why CEOs need to 'get social' to survive. The Social CEO sets out to educate and inspire senior leaders to embrace the Social Age, teaching them the hows and whys of utilising social media in order to make them stronger leaders. Social CEOs can effectively encourage engagement from their employees as well as other stakeholders and customers; they're better able to communicate their organization's objectives and values, gauge the climate in which they operate and improve their brand image. Offering invaluable contributions from industry-recognised experts in social business, The Social CEO explores the many aspects of leading in the Social Age, such as storytelling, personal branding, managing risk and public relations. With chapters also written by practising 'social CEOs' working across a variety of sectors, from healthcare to sport, the book provides a wealth of insight into how social media can be used to gain a competitive advantage.
