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Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 9781950057207
Category : Family & Relationships
Languages : en
Pages : 160
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Book Description
The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more "high conflict" people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of his widely-known BIFF Response(R) method and books, this new book by Bill Eddy on EAR Statements will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, volunteer organizations, public service, politics, business, police encounters, racial conflicts, schools, mental health settings, and others. Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 9781950057207
Category : Family & Relationships
Languages : en
Pages : 160
Get Book Here
Book Description
The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more "high conflict" people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement(TM), a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of his widely-known BIFF Response(R) method and books, this new book by Bill Eddy on EAR Statements will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting. A simple statement communicating empathy, attention and/or respect to an angry, sad, mentally ill or any upset person at any time can work wonders in minutes. Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, volunteer organizations, public service, politics, business, police encounters, racial conflicts, schools, mental health settings, and others. Empathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day.
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 1936268000
Category : Law
Languages : en
Pages : 274
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Book Description
An easy and practical book for legal professionals or anyone else disputing with someone with a high-conflict personality.
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 1936268353
Category : Business & Economics
Languages : en
Pages : 158
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Book Description
This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.
Author:
Publisher: ReadHowYouWant.com
ISBN: 1427097720
Category :
Languages : en
Pages : 186
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Book Description
Author: John Morgan O'Connell
Publisher: University of Illinois Press
ISBN: 0252035453
Category : Music
Languages : en
Pages : 306
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Book Description
An exploration of the role of music in conflict situations across the world, this study shows how it can both incite violence & help rebuild communities.
Author: John Paul Lederach
Publisher: Syracuse University Press
ISBN: 081562722X
Category : Political Science
Languages : en
Pages : 154
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Book Description
Since the early 1980s John Paul Lederach has traveled worldwide as a mediation trainer and conflict resolution consultant. Currently the director of the International Conciliation Committee, he has worked with governments, justice departments, youth programs, and other groups in Latin America, the Philippines, Cambodia, as well as Asia and Africa. Lederach blends a special training method in mediation with a tradition derived from his work in development. Throughout the book, he uses anecdote and pertinent experiences to demonstrate his resolution techniques. With an emphasis on the exchange involved in negotiation, Lederach conveys the key to successful conflict resolution: understanding how to guide disputants, transform their conflicts, and launch a process that empowers them.
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 1936268027
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.
Author: Marlene Chism
Publisher: Berrett-Koehler Publishers
ISBN: 1523000732
Category : Business & Economics
Languages : en
Pages : 221
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Book Description
Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity. Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture—the visible and invisible structures around you that can encourage or discourage conflict. Chism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. Readers will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 9781950057108
Category : Family & Relationships
Languages : en
Pages : 200
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Book Description
In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrages of hostile calls, texts, social media blasts, and/or emails. How can you regain a sense of control and peace for your own sake and for the kids? For more than a decade, the BIFF method of responding to hostile and misinforming emails, texts and conversations, has grown in use by thousands of people dealing with a person with a high conflict personality. This third book in the BIFF Communication series is especially devoted to parents dealing with issues in and after separation and divorce as they co-parent their children, complete with instructions in the four-step BIFF method and numerous examples for dealing with co-parent situations. When parents use this approach, not only do they feel good about their end of the written or verbal conversation, but it tends to influence the other parent to communicate more productively as well. While it's simple and practical, it's not natural for most of us because we are hooked by the emotional intensity. This book can help you reduce the conflict and regain your sanity by learning what to write and what not to write. Brief, Informative, Friendly and Firm. The BIFF is a communication game changer--it works!
Author: Bill Eddy
Publisher: Unhooked Books
ISBN: 9781950057122
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person. This new book focuses exclusively on workplace conflicts, with instructions in how to use the four-step method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees and managers--instead of becoming consumed in unhealthy back-and-forth conversations. BIFF is simple, practical, and can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Brief, Informative, Friendly and Firm. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence.
