Beyond Good, Beyond Great, To "Legendary" Customer Service PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Beyond Good, Beyond Great, To "Legendary" Customer Service PDF full book. Access full book title Beyond Good, Beyond Great, To "Legendary" Customer Service by Lee Tomlinson. Download full books in PDF and EPUB format.
Author: Lee Tomlinson
Publisher: Lulu.com
ISBN: 1300940921
Category : Business & Economics
Languages : en
Pages : 163
Get Book Here
Book Description
A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer service legend!
Author: Tom Orent
Publisher:
ISBN:
Category : Dentist and patient
Languages : en
Pages : 201
Get Book Here
Book Description
Author: Robert E. Hinson
Publisher: IAP
ISBN: 1641136871
Category : Business & Economics
Languages : en
Pages : 253
Get Book Here
Book Description
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Author: Lee Tomlinson
Publisher: Lulu.com
ISBN: 1300940921
Category : Business & Economics
Languages : en
Pages : 163
Get Book Here
Book Description
A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer service legend!
Author: Richard F. Gerson
Publisher: Crisp Learning
ISBN: 9781560521150
Category : Business & Economics
Languages : en
Pages : 102
Get Book Here
Book Description
Author: Richard F. Gerson
Publisher:
ISBN: 9788176495011
Category : Customer relations
Languages : en
Pages : 108
Get Book Here
Book Description
Author: Steve Andersen
Publisher: AMACOM
ISBN: 0814437168
Category : Business & Economics
Languages : en
Pages : 304
Get Book Here
Book Description
If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle. Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and services? Therefore, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation in understanding their customers. Beyond the Sales Process provides you with a proven methodology for driving success before, during, and after every sale. Featuring instructional case studies from companies such as Hilton Worldwide, Merck, and Siemens, this resource reveals 12 essential strategies for salespeople wanting to take their performance to a whole new level, including: Research your customer Build a vision with them for their own success Understand your customer’s drivers, objectives, and challenges Create and realize value together Leverage your results to forge lasting--and mutually beneficial—relationships If you want to successfully sell to your customers, you need to know your customers…beyond the sales process!
Author: Yoram (Jerry) Wind
Publisher: John Wiley & Sons
ISBN: 1119074223
Category : Business & Economics
Languages : en
Pages : 293
Get Book Here
Book Description
The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world’s most forward-thinking executives, innovators, and academics all grappling with today’s unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints
Author: Jeannie Davis
Publisher: Now Hear This
ISBN: 9780944918043
Category : Customer services
Languages : en
Pages : 0
Get Book Here
Book Description
Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.
Author: Richard F. Gerson
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 81
Get Book Here
Book Description
Author: Keki R. Bhote
Publisher: Amacom Books
ISBN: 9780814423622
Category : Business & Economics
Languages : en
Pages : 148
Get Book Here
Book Description
This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
