Automotive Service Management PDF Download
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Author: Andrew A. Rezin
Publisher:
ISBN: 9780138216429
Category : Transportation
Languages : en
Pages : 0
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Book Description
"Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The rapid acceleration of new technologies creates dramatic advances in the vehicles that we drive. It also greatly influences the lives and expectations of our customers. At the same time, there are new competitors constantly entering the market with new approaches to cornering the market. This fast-paced industry requires continuous learning, constant vigilance, and an unfading passion if you desire to succeed. These same challenges, however, are exactly the ingredients that keep every day in this business fresh and new and challenging. There is never a dull moment"--
Author: Andrew A. Rezin
Publisher:
ISBN: 9780138216429
Category : Transportation
Languages : en
Pages : 0
Get Book Here
Book Description
"Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The rapid acceleration of new technologies creates dramatic advances in the vehicles that we drive. It also greatly influences the lives and expectations of our customers. At the same time, there are new competitors constantly entering the market with new approaches to cornering the market. This fast-paced industry requires continuous learning, constant vigilance, and an unfading passion if you desire to succeed. These same challenges, however, are exactly the ingredients that keep every day in this business fresh and new and challenging. There is never a dull moment"--
Author: Mitch Schneider
Publisher: Cengage Learning
ISBN: 9781401826635
Category : Technology & Engineering
Languages : en
Pages : 119
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Book Description
Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the “Tech Tips” segment on the popular “Truckin’ USA” television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.
Author: Andrew A. Rezin
Publisher: Prentice Hall
ISBN: 9780131998636
Category : Automobile repair shops
Languages : en
Pages : 0
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Book Description
For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
Author: Tim Gilles
Publisher: Cengage Learning
ISBN: 9781111321239
Category :
Languages : en
Pages : 0
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Book Description
Updated to reflect the latest technology in the automotive industry, this book will provide the knowledge and skills needed to successfully inspect, maintain, and repair vehicles of all makes and models. Automotive Service: Inspection, Maintenance, and Repair, 3E begins by introducing readers to a number of automotive career options, shop management basics, plus necessary tools and equipment. The book then progresses to the theories of vehicle systems operations and includes step-by-step procedures for troubleshooting and repairing all major systems of the modern automobile. Updates include coverage of new vehicle technology like EVAP systems, on-board diagnostics and emissions, alternative fuels, and hybrid vehicles, making this book not only comprehensive but also current so that readers can feel confident they are learning the very latest in industry trends and techniques.
Author: Gary LaRosa
Publisher: Jones & Bartlett Learning
ISBN: 1284145840
Category : Transportation
Languages : en
Pages : 221
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Book Description
In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
Author: Jens Diehlmann
Publisher: Walter de Gruyter
ISBN: 3486736167
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
The authors point out the entire business orientated automotive value chain. With regard to the finance perspective the elements of the value chain are scrutinized chapter by chapter. Current trends in new mobility concepts, cross-industry strategic alliances as well as requirements for product launch, especially in the BRIC countries, are highlighted. The book provides the link between science and business practice in the automotive industry. It can be used as a textbook. Many practitioners might also use it as a guideline in the field of automotive management.
Author: Gregory J. Marchand
Publisher: Createspace Independent Publishing Platform
ISBN: 9781976348723
Category :
Languages : en
Pages : 290
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Book Description
Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In the 2nd Edition of the popular Service Management Made Simple, Greg Marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators. Additional content has been added to original chapters discussing customer trust, active listening, and employee development. With 30 years of automotive experience as a shop owner, dealership service advisor, and factory customer satisfaction expert Greg understands that even though every repair shop is different, and every market has its own uniqueness, there are still simple, effective, and inexpensive best practices to attract customers, retain employees, and grow a profitable business. This book will change the way you see your service business. Learn to create extraordinary customer service, construct pay plans that drive productivity, know what the important performance indicators are, and increase your profits today.
Author: John R. Bryson
Publisher: Springer Nature
ISBN: 3030520609
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Author: Richard Normann
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
Author: Cheryl Law
Publisher:
ISBN:
Category :
Languages : en
Pages : 130
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Book Description
Are you a new parts manager?Have you been looking for key performance indicators To see how your parts department is running? Are you looking for solid actionable ways to improve your parts department? Do you want to excel as an automotive parts manager?Do you want a deeper understanding of the inner workings of the parts department? If you answered yes to any of these questions this book is for you! Managing an Automotive Parts Department was created to fill the gap between becoming a parts manager and the steep learning curve. Most parts departments don't have a succession plan, leaving the replacement parts manager searching for information on how to run the department without actually knowing what to look for and what targets they are striving to reach. Inside this book you will find KPI's and Knowledge Boosters that will help you find the balance between profit, people and inventory.
