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Author: Larry Selden
Publisher: Penguin
ISBN: 1440626715
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not. According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years. For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.
Author: Larry Selden
Publisher: Penguin
ISBN: 1440626715
Category : Business & Economics
Languages : en
Pages : 258
Get Book Here
Book Description
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not. According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years. For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.
Author: Larry Selden
Publisher: Penguin
ISBN: 9781591840077
Category : Business & Economics
Languages : en
Pages : 258
Get Book Here
Book Description
Selden and Colvin show readers how to analyze customer data to understand how to get the most out of the most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customercentric strategies are likely to become widespread in the coming years.
Author: Larry Selden
Publisher:
ISBN:
Category :
Languages : en
Pages : 4
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Book Description
Author: Peter Kreeft
Publisher: Ignatius Press
ISBN: 1681490382
Category : Religion
Languages : en
Pages : 164
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Book Description
In response to actual questions many people have asked him about angels and demons, well-known author and philosophy professor Peter Kreeft separates fact from fantasy and myth from reality as he answers 100 common questions about these spiritual beings. Based on a very popular college course he teaches on this subject, this book responds to the incredible amount of interest in angelic beings and attempts to clear up some of the misinformation abounding in the numerous books today on what we know about these mysterious spirits. Drawing on the Bible, traditional Church teaching and St. Thomas Aquinas, Kreeft gives straight, clear answers to the perennial and philosophical questions asked about angels and demons throughout time. In his typical lucid, profound and sometimes humorous style, Kreeft answers such questions as ""What are angels made of?"", ""How do angels communicate with God?"", ""How do angels communicate with us?"", ""Do demons, or devils, or evil spirits really exist?"" and many more. Includes angel art.
Author: Dan Brown
Publisher: Simon and Schuster
ISBN: 074349346X
Category : Fiction
Languages : en
Pages : 496
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Book Description
The murder of a world-famous physicist raises fears that the Illuminati are operating again after centuries of silence, and religion professor Robert Langdon is called in to assist with the case.
Author: Meljean Brook
Publisher: Penguin
ISBN: 110156802X
Category : Fiction
Languages : en
Pages : 411
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Book Description
All hell breaks loose in Meljean Brook's erotic, supernatural debut novel. Lilith, a demon, has spent 2,000 years tempting men and guaranteeing their eventual damnation. That is, until she meets her greatest temptation: the man whose life mission has been to kill her.
Author: Benny Hinn
Publisher: Benny Hinn Ministries
ISBN: 1590244591
Category : Religion
Languages : en
Pages : 208
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Book Description
According to Scripture, our struggle is not against "flesh and blood, but against principalities, against powers, against the rulers of the darkness of this world, against spiritual wickedness in high places", Ephesians 6:12. In this ground-breaking book, you will come face to face with the two most opposing spiritual forces operating in our world: angels and demons. These are not figments of our imagination, but are alive and real at this very moment. Discover seven specific facts we need to know about spiritual beings. Fight with the assurance that the war was wont at Calvary and ultimate victory is on the way!
Author: Jay R. Galbraith
Publisher: John Wiley & Sons
ISBN: 0787979198
Category : Business & Economics
Languages : en
Pages : 213
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Book Description
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Author: Bill Thomas
Publisher: John Wiley & Sons
ISBN: 1118417216
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty – and the profitability that comes with it. Explains proprietary methods—such as the Customer Focus Maturity Model ® and Value Chain Labs ® —that teach readers the steps and tools organizations use to create, drive and optimize their customer focus. Authors Bill Thomas and Jeff Tobe have used their 10-point framework to guide Fortune 500’s, start-ups as well as non-profits in charting a customer-focused journey that matures, anticipates and delivers increasing levels of loyalty and profitability with their customers, and across their broader value chain. Anticipate will provide you with field-proven steps, tools and examples that you’ll use to take your customer-focused strategy, execution and culture to the ideal level.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 96
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Book Description
CIO magazine, launched in 1987, provides business technology leaders with award-winning analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals.
