Author: Joann Kuzma Deveny
Publisher:
ISBN: 9780578415840
Category :
Languages : en
Pages : 169
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Book Description
Don't forget to pack this book for your next vacation or business trip! Along with your boarding pass, 99 Ways to Make a Flight Attendant Fly--Off the Handle! is a necessity before boarding your next flight. Never again will you experience that perfected flight attendant eye-roll when following this first guidebook to the etiquette of air travel.Whether you are a frequent or novice flyer, you will be educated and entertained by JoAnn Kuzma Deveny's insider's narration of airline tales and humor. It's also a perfect gift idea for your oblivious fellow flyers!
Author: Joyce A. Hunter
Publisher: Routledge
ISBN: 1317181069
Category : Psychology
Languages : en
Pages : 236
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Book Description
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Author: Drew Whitelegg
Publisher: NYU Press
ISBN: 0814794084
Category : Business & Economics
Languages : en
Pages : 319
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Author:
Publisher:
ISBN:
Category : United States
Languages : en
Pages : 962
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Book Description
Author: Rene Foss
Publisher: Hachette Books
ISBN: 1401304443
Category : Humor
Languages : en
Pages : 170
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Book Description
This hilarious book confronts every aspect of a flight attendant's absurd world--from the endless array of passenger demands, to the secret language of flight attendants, and a unique version of the Safety Demo Shuffle. Fasten your seatbelt and prepare yourself for a side-splitting perspective on the trials and tribulations of air travel.
Author: JoAnn Kuzma Deveny
Publisher: Radiant Heart Press
ISBN: 9781595981950
Category : Bereavement
Languages : en
Pages : 0
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Book Description
"When Bluebirds Fly speaks of the unspeakable--the death of a child--from the parents' perspective, and shares the journey of sibling grief through their observations of their eldest son. JoAnn and Dick, a skeptic by nature, recount the inspirational after-death communications and spiritual visitations that could not be explained through coincidence. This is a gift for the bereaved parents and siblings of the world. Poignant statements from first responders portray an untold story, leading to a place of closure. One can only conclude that the future can't always be controlled, but must be accepted. This is a gift for the firefighters, doctors, babysitters, and Good Samaritans who have felt unwarranted guilt through their failed heroic attempts to save a life. The path is pain and healing, the destination is hope and acceptance. This is a gift for anyone who wants to find light through their darkness."--Page 4 cover
Author: Patrick Smith
Publisher: Penguin
ISBN: 9781594480041
Category : Transportation
Languages : en
Pages : 292
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Book Description
Though we routinely take to the air, for many of us flying remains a mystery. Few of us understand the how and why of jetting from New York to London in six hours. How does a plane stay in the air? Can turbulence bring it down? What is windshear? How good are the security checks? Patrick Smith, an airline pilot and author of Salon.com's popular column, "Ask the Pilot," unravels the secrets and tells you all there is to know about the strange and fascinating world of commercial flight. He offers: A nuts and bolts explanation of how planes fly Insights into safety and security Straight talk about turbulence, air traffic control, windshear, and crashes The history, color, and controversy of the world's airlines The awe and oddity of being a pilot The poetry and drama of airplanes, airports, and traveling abroad In a series of frank, often funny explanations and essays, Smith speaks eloquently to our fears and curiosities, incorporating anecdotes, memoir, and a life's passion for flight. He tackles our toughest concerns, debunks conspiracy theories and myths, and in a rarely heard voice dares to return a dash of romance and glamour to air travel.
Author: John LeFevre
Publisher: Open Road + Grove/Atlantic
ISBN: 0802192084
Category : Biography & Autobiography
Languages : en
Pages : 284
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Book Description
The hilarious New York Times bestseller “sharply observes the lives of globe-trotting, overindulging investment bankers” (Entertainment Weekly). “Some chick asked me what I would do with 10 million bucks. I told her I’d wonder where the rest of my money went.” —@GSElevator For three years, the notorious @GSElevator Twitter feed offered a hilarious, shamelessly voyeuristic look into the real world of international finance. Hundreds of thousands followed the account, Goldman Sachs launched an internal investigation, and when the true identity of the man behind it all was revealed, it created a national media sensation—but that’s only part of the story. Where @GSElevator captured the essence of the banking elite with curated jokes and submissions overheard by readers, Straight to Hell adds John LeFevre’s own story—an unapologetic and darkly funny account of a career as a globe-conquering investment banker spanning New York, London, and Hong Kong. Straight to Hell pulls back the curtain on a world that is both hated and envied, taking readers from the trading floors and roadshows to private planes and after-hours overindulgence. Full of shocking lawlessness, boyish antics, and win-at-all-costs schemes, this is the definitive take on the deviant, dysfunctional, and absolutely excessive world of finance. “Shocking and sordid—and so much fun.” —Daily News (New York) “LeFevre’s workplace anecdotes include tales of nastiness, sabotage, favoritism, sexism, racism, expense-account padding, and legally questionable collusion.” —The New Yorker
Author: Matt Wallaert
Publisher: Penguin
ISBN: 0525534423
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Nudge meets Hooked in a practical approach to designing products and services that change behavior, from what we buy to how we work. Deciding what to create at modern companies often looks like an episode of Mad Men: people throw ideas around until one sounds sexy enough to execute and then they scale it to everyone. The result? Companies overspend on marketing to drive engagement with products and services that people don't want and won't help them be happier and healthier. Start at the End offers a new framework for design, grounded in behavioral science. Technology executive and behavioral scientist Matt Wallaert argues that the purpose of everything is behavior change. By starting with outcomes instead of processes, the most effective companies understand what people want to do and why they aren't already doing it, then build products and services to bridge the gap. Wallaert is a behavioral psychologist who has led product design at organizations ranging from startups like Clover Health to industry leaders such as Microsoft. Whether dissecting the success behind Uber's ridesharing service or Flamin' Hot Cheetos, he underscores with clarity and humor how this approach can improve the way we work and live. This is an essential roadmap for building products that matter--and changing behavior for the better.
Author: Robyn Carr
Publisher: MIRA
ISBN: 0369722396
Category : Fiction
Languages : en
Pages : 382
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Book Description
From the bestselling author of the hit Netflix series, Virgin River Three friends journey to discover the value of family, second chances, and choosing to live your best life in this fan-favorite romance by #1 New York Times bestselling author Robyn Carr. Nikki survived a terrible marriage and a worse divorce, but now suddenly has custody of her kids again. Dixie is through with looking for love when all she gets are expensive gifts and heartache. Carlisle is trying to move forward from a bad relationship that has destroyed his trust. When Nikki, Dixie and Carlisle are offered the chance to join a new airline in Las Vegas, they don’t hesitate. With nothing to lose and everything to gain, these three friends are starting over in search of their own blue skies. Previously published.
