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Author: Geoffrey A Best
Publisher: Super Star Press
ISBN: 9781607731269
Category :
Languages : en
Pages : 0
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Book Description
"42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best. With a remarkable career spanning over three decades in contact centers worldwide, Geoffrey's depth of experience underscores his unique perspective on leveraging AI to optimize performance metrics and exceed customer expectations. In this thought-provoking book, Geoffrey delves into the dynamic fusion of cutting-edge technology and strategic customer-centricity. With a focus on reshaping interactions, the book embarks on an insightful journey through the transformative capabilities of AI within contact centers. Readers are introduced to an array of AI-driven tools, including chatbots, virtual assistants, sentiment analysis, and predictive analytics. These tools serve as the bedrock for streamlining operations, automating interactions, and delivering real-time language translation, all while preserving the indispensable human touch. The book not only demystifies the intricate landscape of AI but also provides a comprehensive understanding of its core components, spanning machine learning, deep learning, dialogue logic, and management. Geoffrey unveils the intricate process through which AI learns from intricate data patterns, empowering intelligent decision-making and enriching customer interactions. By delving into the nuances of crafting genuine and engaging dialogues with customers, readers gain invaluable insights into harnessing the true potential of conversational AI. At its core, "42 Rules for Using AI in Contact Centers" seeks to empower a diverse audience, including executives, business leaders, contact center management, information technology leadership, and CCaaS vendors. Geoffrey's expertise serves as a guiding beacon, equipping readers with the knowledge needed to harness AI's full potential. This guide empowers organizations to elevate customer experiences and drive a customer-centric revolution within their operations. As AI continues to shape the landscape of customer interactions, Geoffrey's latest book serves as a vital compass for navigating this transformative journey. His profound insights into AI's impact on contact center metrics, business operations, and customer experiences offer readers a compelling narrative that propels them toward the forefront of innovation. This book is tailored for executives, business leaders, contact center management, information technology leadership, and CCaaS vendors seeking to harness AI's potential to enhance customer experiences and streamline operations.
Author: Geoffrey A Best
Publisher: Super Star Press
ISBN: 9781607731269
Category :
Languages : en
Pages : 0
Get Book Here
Book Description
"42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best. With a remarkable career spanning over three decades in contact centers worldwide, Geoffrey's depth of experience underscores his unique perspective on leveraging AI to optimize performance metrics and exceed customer expectations. In this thought-provoking book, Geoffrey delves into the dynamic fusion of cutting-edge technology and strategic customer-centricity. With a focus on reshaping interactions, the book embarks on an insightful journey through the transformative capabilities of AI within contact centers. Readers are introduced to an array of AI-driven tools, including chatbots, virtual assistants, sentiment analysis, and predictive analytics. These tools serve as the bedrock for streamlining operations, automating interactions, and delivering real-time language translation, all while preserving the indispensable human touch. The book not only demystifies the intricate landscape of AI but also provides a comprehensive understanding of its core components, spanning machine learning, deep learning, dialogue logic, and management. Geoffrey unveils the intricate process through which AI learns from intricate data patterns, empowering intelligent decision-making and enriching customer interactions. By delving into the nuances of crafting genuine and engaging dialogues with customers, readers gain invaluable insights into harnessing the true potential of conversational AI. At its core, "42 Rules for Using AI in Contact Centers" seeks to empower a diverse audience, including executives, business leaders, contact center management, information technology leadership, and CCaaS vendors. Geoffrey's expertise serves as a guiding beacon, equipping readers with the knowledge needed to harness AI's full potential. This guide empowers organizations to elevate customer experiences and drive a customer-centric revolution within their operations. As AI continues to shape the landscape of customer interactions, Geoffrey's latest book serves as a vital compass for navigating this transformative journey. His profound insights into AI's impact on contact center metrics, business operations, and customer experiences offer readers a compelling narrative that propels them toward the forefront of innovation. This book is tailored for executives, business leaders, contact center management, information technology leadership, and CCaaS vendors seeking to harness AI's potential to enhance customer experiences and streamline operations.
Author: Geoffrey A Best
Publisher: Super Star Press
ISBN: 9781607731283
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
In "42 Rules for Planning AI in Your Contact Center," author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI). As businesses worldwide undergo a paradigm shift towards cloud-based solutions, integrating AI is no longer a choice but a strategic necessity. Drawing upon his expertise in computer automation, telephony, and contact centers, Geoffrey provides a roadmap for executives, business leaders, and IT professionals to navigate the intricate landscape of planning and implementing AI in the contact center environment. The book begins with a compelling insight into the changing dynamics of customer expectations. In an era where instant gratification is paramount, customers demand quick and personalized responses, irrespective of the time of day. Geoffrey emphasizes the necessity for a well-thought-out plan to integrate AI seamlessly into contact centers, ensuring efficiency, personalized experiences, and heightened overall satisfaction. By delving into the strategic importance of planning in AI deployments, Geoffrey underscores the need for a strategic roadmap that addresses specific challenges, providing businesses with a competitive edge. Readers gain insights into outlining goals for AI technology, creating a robust project lifecycle, and understanding the intricacies of the existing environment. Geoffrey explores the steps for planning an AI implementation, guiding readers through the points essential to implementing AI from conception to execution. The book emphasizes the significance of aligning AI initiatives with organizational goals, ensuring that each phase contributes meaningfully to your project's overall success. Data preparation is a pivotal aspect of AI implementation. Geoffrey details the meticulous process of sourcing and preparing data, a crucial step in leveraging AI to its full potential. Readers gain practical insights into optimizing their data infrastructure to enhance the capabilities of AI systems. To solidify the theoretical concepts, the book provides actionable guidance on executing a proof of concept. Geoffrey outlines specific tasks, enabling readers to test the viability of AI solutions within their contact centers. This hands-on approach ensures that businesses can validate the potential success of their AI projects before full-scale implementation. Tailored for executives, business leaders, contact center management, and IT professionals, this book serves as a comprehensive guide to navigating the AI landscape. CCaaS vendors will also find valuable insights into aligning their offerings with the evolving needs of contact centers.
Author: Geoffrey A Best
Publisher: Super Star Press
ISBN: 9781607731306
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
42 Rules to Manage an AI Center of Excellence for Your Contact Center by Geoffrey Best is an essential guide for organizations seeking to leverage AI in their contact centers. This book targets contact center managers, AI practitioners, and business leaders aiming to establish an effective AI Center of Excellence (AI-CoE) within their operations. Its primary purpose is to provide a structured framework for integrating AI into contact centers, aligning AI initiatives with business objectives, enhancing customer experience, and driving operational efficiency. The book highlights the AI-CoE's role as a centralized hub for AI strategy, governance, and innovation. It emphasizes that an AI-CoE is not merely a technological initiative but a strategic component requiring meticulous planning, a clear vision, and alignment with organizational goals. The book outlines how an AI-CoE should coordinate AI activities, set standards, and oversee AI projects to guarantee consistency and maximize AI benefits. Innovation and continuous improvement are central themes. The AI-CoE must foster a culture of experimentation with new AI technologies and methodologies, including pilot projects and proof-of-concept initiatives. These efforts are crucial for maintaining technological relevance and meeting evolving customer expectations. Data and analytics play a critical role in the AI-CoE. Effective data management strategies are essential, involving data repository management, quality assurance, and advocacy for data integrity. The book describes the process of an AI-CoE for developing advanced analytical models and algorithms to transform data into actionable intelligence, thus supporting informed decision-making and innovation. The book also underscores the importance of human capital. It discusses how AI-CoE is not just about technology but also about people. The book focuses on attracting, training, and retaining AI talent through training programs, workshops, and collaboration sessions and how these efforts enhance AI literacy across the organization, equipping employees with the necessary skills for an AI-augmented environment and addressing concerns about job displacement. Security and privacy are paramount. The book describes the responsibility of AI-CoE to establish robust cybersecurity protocols, monitor systems for potential breaches, and develop contingency plans for security incidents. Ensuring ethical AI use and protecting customer data is essential for maintaining trust and compliance. In conclusion, 42 Rules to Manage an AI Center of Excellence for Your Contact Center offers a comprehensive approach to establishing and operating an AI-CoE. By addressing strategic alignment, technology and innovation, governance, data and analytics, talent and expertise, and security and privacy, the book provides a roadmap for leaders to navigate AI integration complexities, driving business transformation and enhancing customer service operations.
Author: Mari Anne Vanella
Publisher: Happy About
ISBN: 0979942837
Category : Business & Economics
Languages : en
Pages : 109
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Book Description
Contains some of the fundamental principles Vanella has developed over the course of her career. Her clients and her own company use this approach to execute the top performing programs in the industry.
Author: Mikhail Naumov
Publisher: Lioncrest Publishing
ISBN: 9781619618015
Category : Computers
Languages : en
Pages : 150
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Book Description
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.
Author:
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Category : Administrative law
Languages : en
Pages : 1068
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Book Description
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Category : Executives
Languages : en
Pages : 478
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Category : Artificial intelligence
Languages : en
Pages : 346
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Book Description
Author:
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Category :
Languages : en
Pages : 104
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Book Description
The magazine that helps career moms balance their personal and professional lives.
Author: c't-Redaktion
Publisher: Heise Medien
ISBN: 3957883970
Category : Computers
Languages : en
Pages : 161
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Book Description
The special issue of c't KI-Praxis provides tests and practical instructions for working with chatbots. It explains why language models make mistakes and how they can be minimised. This not only helps when you send questions and orders to one of the chatbots offered online. If you do not want to or are not allowed to use the cloud services for data protection reasons, for example, you can also set up your own voice AI. The c't editorial team explains where to find a suitable voice model, how to host it locally and which service providers can host it. The fact that generative AI is becoming increasingly productive harbours both opportunities and risks. Suitable rules for the use of AI in schools, training and at work help to exploit opportunities and minimise risks.
