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Author: Kevin Roose
Publisher: Hachette UK
ISBN: 152930475X
Category : Technology & Engineering
Languages : en
Pages : 256
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Book Description
A New York Times bestselling author and tech columnist's counter-intuitive guide to staying relevant - and employable - in the machine age by becoming irreplaceably human. It's not a future scenario any more. We've been taught that to compete with automation and AI, we'll have to become more like the machines themselves, building up technical skills like coding. But, there's simply no way to keep up. What if all the advice is wrong? And what do we need to do instead to become futureproof? We tend to think of automation as a blue-collar phenomenon that will affect truck drivers, factory workers, and other people with repetitive manual jobs. But it's much, much broader than that. Lawyers are being automated out of existence. Last year, JPMorgan Chase built a piece of software called COIN, which uses machine learning to review complicated contracts and documents. It used to take the firm's lawyers more than 300,000 hours every year to review all of those documents. Now, it takes a few seconds, and requires just one human to run the program. Doctors are being automated out of existence, too. Last summer, a Chinese tech company built a deep learning algorithm that diagnosed brain cancer and other diseases faster and more accurately than a team of 15 top Chinese doctors. Kevin Roose has spent the past few years studying the question of how people, communities, and organisations adapt to periods of change, from the Industrial Revolution to the present. And the insight that is sweeping through Silicon Valley as we speak -- that in an age dominated by machines, it's human skills that really matter - is one of the more profound and counter-intuitive ideas he's discovered. It's the antidote to the doom-and-gloom worries many people feel when they think about AI and automation. And it's something everyone needs to hear. In nine accessible, prescriptive chapters, Roose distills what he has learned about how we will survive the future, that the way to become futureproof is to become incredibly, irreplaceably human.
Author: Kevin Roose
Publisher: Hachette UK
ISBN: 152930475X
Category : Technology & Engineering
Languages : en
Pages : 256
Get Book Here
Book Description
A New York Times bestselling author and tech columnist's counter-intuitive guide to staying relevant - and employable - in the machine age by becoming irreplaceably human. It's not a future scenario any more. We've been taught that to compete with automation and AI, we'll have to become more like the machines themselves, building up technical skills like coding. But, there's simply no way to keep up. What if all the advice is wrong? And what do we need to do instead to become futureproof? We tend to think of automation as a blue-collar phenomenon that will affect truck drivers, factory workers, and other people with repetitive manual jobs. But it's much, much broader than that. Lawyers are being automated out of existence. Last year, JPMorgan Chase built a piece of software called COIN, which uses machine learning to review complicated contracts and documents. It used to take the firm's lawyers more than 300,000 hours every year to review all of those documents. Now, it takes a few seconds, and requires just one human to run the program. Doctors are being automated out of existence, too. Last summer, a Chinese tech company built a deep learning algorithm that diagnosed brain cancer and other diseases faster and more accurately than a team of 15 top Chinese doctors. Kevin Roose has spent the past few years studying the question of how people, communities, and organisations adapt to periods of change, from the Industrial Revolution to the present. And the insight that is sweeping through Silicon Valley as we speak -- that in an age dominated by machines, it's human skills that really matter - is one of the more profound and counter-intuitive ideas he's discovered. It's the antidote to the doom-and-gloom worries many people feel when they think about AI and automation. And it's something everyone needs to hear. In nine accessible, prescriptive chapters, Roose distills what he has learned about how we will survive the future, that the way to become futureproof is to become incredibly, irreplaceably human.
Author: Mikhail Naumov
Publisher: Lioncrest Publishing
ISBN: 9781619618015
Category : Computers
Languages : en
Pages : 150
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Book Description
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.
Author: Geoffrey A Best
Publisher: Super Star Press
ISBN: 9781607731269
Category :
Languages : en
Pages : 0
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Book Description
"42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best. With a remarkable career spanning over three decades in contact centers worldwide, Geoffrey's depth of experience underscores his unique perspective on leveraging AI to optimize performance metrics and exceed customer expectations. In this thought-provoking book, Geoffrey delves into the dynamic fusion of cutting-edge technology and strategic customer-centricity. With a focus on reshaping interactions, the book embarks on an insightful journey through the transformative capabilities of AI within contact centers. Readers are introduced to an array of AI-driven tools, including chatbots, virtual assistants, sentiment analysis, and predictive analytics. These tools serve as the bedrock for streamlining operations, automating interactions, and delivering real-time language translation, all while preserving the indispensable human touch. The book not only demystifies the intricate landscape of AI but also provides a comprehensive understanding of its core components, spanning machine learning, deep learning, dialogue logic, and management. Geoffrey unveils the intricate process through which AI learns from intricate data patterns, empowering intelligent decision-making and enriching customer interactions. By delving into the nuances of crafting genuine and engaging dialogues with customers, readers gain invaluable insights into harnessing the true potential of conversational AI. At its core, "42 Rules for Using AI in Contact Centers" seeks to empower a diverse audience, including executives, business leaders, contact center management, information technology leadership, and CCaaS vendors. Geoffrey's expertise serves as a guiding beacon, equipping readers with the knowledge needed to harness AI's full potential. This guide empowers organizations to elevate customer experiences and drive a customer-centric revolution within their operations. As AI continues to shape the landscape of customer interactions, Geoffrey's latest book serves as a vital compass for navigating this transformative journey. His profound insights into AI's impact on contact center metrics, business operations, and customer experiences offer readers a compelling narrative that propels them toward the forefront of innovation. This book is tailored for executives, business leaders, contact center management, information technology leadership, and CCaaS vendors seeking to harness AI's potential to enhance customer experiences and streamline operations.
Author:
Publisher:
ISBN:
Category : Administrative law
Languages : en
Pages : 1068
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Book Description
Author: Doug Lemov
Publisher: John Wiley & Sons
ISBN: 111821658X
Category : Education
Languages : en
Pages : 295
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Book Description
Rules for developing talent with disciplined, deliberate, intelligent practice We live in a competition loving culture. We love the performance, the big win, the ticking seconds of the clock as the game comes down to the wire. We watch games and cheer, sometimes to the point of obsession, but if we really wanted to see greatness—wanted to cheer for it, see it happen, understand what made it happen—we'd spend our time watching, obsessing on, and maybe even cheering the practices instead. This book puts practice on the front burner of all who seek to instill talent and achievement in others as well as in themselves. This is a journey to understand that practice, not games, makes champions. In this book, the authors engage the dream of better, both in fields and endeavors where participants know they should practice and also in those where many do not yet recognize the transformative power of practice. And it’s not just whether you practice. How you practice may be a true competitive advantage. Deliberately engineered and designed practice can revolutionize our most important endeavors. The clear set of rules presented in Practice Perfect will make us better in virtually every performance of life. The “how-to” rules of practice cover such topics as rethinking practice, modeling excellent practice, using feedback, creating a culture of practice, making new skills stick, and hiring for practice. Discover new ways to think about practice. Learn how to design successful practice. Apply practice across a wide range of realms, both personal and professional The authors include specific activities to jump-start practice Doug Lemov is the best-selling author of Teach Like a Champion A hands-on resource to practice, the rules within will help to create positive outliers and world-changing reservoirs of talent.
Author: Adam Bohr
Publisher: Academic Press
ISBN: 0128184396
Category : Computers
Languages : en
Pages : 385
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Book Description
Artificial Intelligence (AI) in Healthcare is more than a comprehensive introduction to artificial intelligence as a tool in the generation and analysis of healthcare data. The book is split into two sections where the first section describes the current healthcare challenges and the rise of AI in this arena. The ten following chapters are written by specialists in each area, covering the whole healthcare ecosystem. First, the AI applications in drug design and drug development are presented followed by its applications in the field of cancer diagnostics, treatment and medical imaging. Subsequently, the application of AI in medical devices and surgery are covered as well as remote patient monitoring. Finally, the book dives into the topics of security, privacy, information sharing, health insurances and legal aspects of AI in healthcare. - Highlights different data techniques in healthcare data analysis, including machine learning and data mining - Illustrates different applications and challenges across the design, implementation and management of intelligent systems and healthcare data networks - Includes applications and case studies across all areas of AI in healthcare data
Author: Philippa Gamse
Publisher: Happy About
ISBN: 1607730960
Category : Business & Economics
Languages : en
Pages : 138
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Book Description
Primarily designed for businesses which are not pure e-commerce companies, and that probably don't have the resources to deploy major enterprise software solutions and dedicated in-house technical teams, this volume explains business concepts, issues, strategies, and tactics for the Web.
Author: Miao, Fengchun
Publisher: UNESCO Publishing
ISBN: 9231004476
Category : Political Science
Languages : en
Pages : 50
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Book Description
Artificial Intelligence (AI) has the potential to address some of the biggest challenges in education today, innovate teaching and learning practices, and ultimately accelerate the progress towards SDG 4. However, these rapid technological developments inevitably bring multiple risks and challenges, which have so far outpaced policy debates and regulatory frameworks. This publication offers guidance for policy-makers on how best to leverage the opportunities and address the risks, presented by the growing connection between AI and education. It starts with the essentials of AI: definitions, techniques and technologies. It continues with a detailed analysis of the emerging trends and implications of AI for teaching and learning, including how we can ensure the ethical, inclusive and equitable use of AI in education, how education can prepare humans to live and work with AI, and how AI can be applied to enhance education. It finally introduces the challenges of harnessing AI to achieve SDG 4 and offers concrete actionable recommendations for policy-makers to plan policies and programmes for local contexts. [Publisher summary, ed]
Author:
Publisher:
ISBN:
Category : Executives
Languages : en
Pages : 478
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 104
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Book Description
The magazine that helps career moms balance their personal and professional lives.
